Enterprise Rent-A-Car

Great experience with this Enterprise location. They picked me up/​dropped me off in a timely manner and were very kind and professional in all aspects of my rental. I even had a slight question about a charging issue and they corrected it immediately.

Rented an Escape today due to work being done to my car. I first called them to alert them to pick me up as planned the previous day; the phone call went to their fax machine. So, I walked to their office, which luckily, was less than a mile away. Once I arrived, I had to wait 30 minutes to get my rental. The wait was, as I was told, was due to the team cleaning the car. Well, it was wet, but still dirty and had soap still along the edges of the rear hatch, wheel wells and wiper. The interior was very soiled… as the pic (that I hope uploads) represents. Very unhappy customer am I!

I had a very good experience with enterprise. My car was totaled in an accident a few weeks ago so my insurance company set me up with a rental from Enterprise. They sent an employee to pick me up to bring me to their store. The rental car, a 2014 Chevy Malibu was in great shape, and the return process was easy. I did have trouble getting them on the phone, and was put on hold a lot. But overall I had a positive experience.

I like this @Enterprise location the most out of the ones I have been to #Raleigh. The rental agents here are nice. Since it is a tiny location, and they don’t have that many cars to choose from, you might get a free upgrade. But a downside about this location being so tiny is, they don’t have many cars to choose from, so you might have to wait a while for them to go get more cars because they don’t have any available to rent to you.
Also, if you do the advanced reservation rental thing where they send you an email, and then you fill out all of the paperwork, specify the car you want, pickup time, and location, they don’t look at it. Just call the location, and inquire about the time they will pick you up, just to make sure you are not stranded.
#362

Needed a rental car while mine was being repaired. Called this Enterprise location since it was close to the repair shop. I called and we made the initial agreement for a car to rent over the phone. Enterprise offers the option of picking up the customer and taking them to their office to complete the transaction. Their employee was at the repair shop ready to pick me up within a few minutes.
Found the employee to be very polite. She explained the rental program and my options in a professional manner. The car I rented was clean and operated well.
The return process was just as quick and efficient.