Enterprise Rent-A-Car

I have been doing service with enterprise for the last five years. The rental process has been wonderful. I usually do business with the enterprise downtown raleigh. The ability to reserve the car online and to then go pick up my car has just been so efficient. Car is always clean and the tank full.

Loved the quick and easy «in and out» service with a pleasant attitude. I don’t rent cars much. But I already had in mind what I wanted, had already shopped around for the best price. It was pretty last minute — 15 minutes before closing, about 7 people already in line, but they had 4 people manning the lines and I was in and out of there in less than 10 minutes. I will definitely continue to use this location. Great customer service. Amy H. needs to shop around anytime she is going to pay out money — lesson learned — had she shopped around she would have seen this was a reasonable charge. $ 79.00 for 2 days. I opted for their insurance because I didn’t want to have to pay the $ 500 deductible on mine and $ 80 ($ 40/​day) was not bad even if I had been at fault if I had an accident. Car was clean. EXCELLENT!!! (rental date May 2016).

I don’t know about the other Enterprise locations, but our Downtown shop is the Best of the Best. Super friendly and thoughtful staff that values and rewards loyalty, plus good cards to choose from. I’ll never rent anywhere else!

Customer service is awful here. The office is old and raggedy. Will never go here again.

I had a good experience at this location my first visit. They were very helpful at check out and check in.
On a later rental, all locations charged X dollars for the compact car, but at this location, it was a fair amount higher. I called the 800 number and they told me to call this location and discuss with them. This location said they they could not honor the other area prices and they told me to book one of the other locations, which I did. In calling for a pickup from the nearest Enterprise to downtown, they said that they could not pick me up and that I needed to call Mcdowell Street. I explained the situation and then the Hillsborough manger said that she would call them. She did and received the same answer I did, so she sent a car. This Hillsborough manager (Meredith, I think) was extremely kind and helpful.
If I were a random customer, I would certainly understand not working with me, but I am not only a Enterprise business customer, but also a Enterprise Plus member and use the services rather frequently at various locations. While overall I have had good customer service, as a long time customer, Enterprise services have been spotty here and there.

I have used this service for years and have always had a positive experience. The service is within walking distance of the local Amtrak station. This makes my transition from train to automobile practically seamless. They allow clients to deposit keys after hours so my return on any given Sunday is always a non-​issue. If you take the train into Raleigh and need to rent a car, this is your «go to» place.

Typically, I love renting from Enterprise. My advice if you rent from this location would be to call ahead and make sure they have the car you actually reserved. I arrived at the time of my reservation and they did not have the car I had reserved. I waited while they tracked it down at another location and then had to drive one of their other rental cars to the other location to pick up the correct car! When I arrived at the other location, the correct car was not even there! I had to wait about 15 more minutes. What is the point of the reservation system? I will say that the customer service was great and they were very apologetic, but it put me an hour and a half behind leaving for my trip which is totally unacceptable.

Bad customer service. I accidentally left my house keys attached to the rental car keys and when I called to report this, I was basically blown off and told that they would’ve noticed if there were extra keys on the ring. I asked them to please check anyway and then I was told ‘that car’s probably been rented out again already’. What do they mean ‘probably’? Is it so hard for them to check and give me a definitive answer?
They also charge way too much. Sadly, I didn’t realize this at first because I’ve actually never rented a car before but I later found out I was being charged way more than what is standard. I’m also wondering if they possibly manipulated me into getting a certain car so it would cost more (my fiancée thinks they did). I told them to give me a car similar to a honda civic since that’s what I drive. The employee then said ‘ok a mid sized car’. I thought this was strange because I’m pretty sure a honda civic is a compact car and I said as much but the guy kept insisting it was a mid size. Yes, I’m also at fault here for not being more vocal but that still doesn’t excuse them for being dishonest to try to get me to rent a more expensive car if that’s what they did.
Since I don’t regularly rent cars I don’t know if it’s standard practice for rental places to be this sketchy but I certainly hope not. If I ever need to rent a car again, I’ll be trying a different place.

I chose this station because it was located a short two blocks away from the Raleigh Amtrak station. Be warned, this Enterprise is very busy; when I checked in, the agent was answering numerous calls about renting and upon returning the car, a couple quickly obtained my keys to look at the car in its dirty state. The agents as always were very patient and social. Another plus is the fact that it is near the center of Raleigh and just happens to be a 15 min. walk to Morris Station for bus #100 to the airport. How convenient!!!