Embassy Suites Raleigh-Crabtree Hotel

Awful. Hotel is under construction; was not notified of this before staying. Entire atrium was closed, which — with two small children — is one of the reasons we stay at Embassy Suites. Hall smelled of pot smoke. Saw a cockroach near the hot tub. Bathroom near the pool was not clean. Stained walls. Old, creaky and uncomfortable pull-​out bed in the living room. We stayed at an Embassy Suites in Virginia the week before and it was so pleasant, so we’ll remain loyal to the brand. Choose another hotel when in Raleigh, however — we felt like we were staying at a discount hotel but paying for something far more.

UNDER CONSTRUCTION! and no, nothing about it on their web site. Entire atrium being redone — Just started so maybe be months! Call before you go unless you enjoy hammering and dust. Great hotel in the past and friendly staff. Posted 12÷23÷15.

Pros: great location; within walking distance to upscale eateries and Crabtree Mall. Front desk staff was extremely kind! Rooms are spacious; plenty of plug in outlets; fluffy bath towels; massaging shower head; separate sink outside bathroom – in addition to one in bathroom; bar area with sink; fridge; microwave; great indoor pool, hot tub, and mini-​gym.
Cons: room smelled musty; carpet stained; could hear between walls of suites; wifi in rooms would hardly get signal; breakfast hours end at 9:00am during week; complimentary happy hour limit is 2 drinks and cheap liquors.
Not bad for an overnight stay.

I had really high hopes for this hotel, especially because the atrium and lobby were both very nice. The «double» beds in the room were barely the size of a full bed nevermind that they were incredibly uncomfortable. So if you’re anticipating sleeping two average sized adults in one of them, expect your feet to hang off & to be tossing & turning all night. The walls had scuff marks, scratches, & holes all over it. The «made to order» breakfast was nothing spectacular as well as the two free drinks at night in the bar area. Not every room comes with wi-​fi which I find absurd nowadays. Depressing thinking of how much I paid for the hotel & the experience we had.

Very nice hotel. Clean and friendly. Kid friendly as well. Close to mall. Great running/​walking/​biking trail near by if you want to exercise.
Large rooms great beds.

Horrible customer service. Me, my husband, and daughter wanted a little family vacation together, to enjoy a hotel with all the amenities without going out of town. As soon we walk in the lady at the front desk named Tracy was obviously having a bad day and hating her job because the attitude we received from her was very disappointing. Then she proceeds to tell us in a very rude way there would be a 100 deposit for the rm when we have never had to pay that ever. Then the manager came out and was even more hideous to us and proceeded to tell us that it was a company policy… so needless to say we didn’t even get past the front desk. Our family left very sad and disappointed… so we decided to come to the embassy suites in cary and not only did we not have to pay a 100 deposit me and my family were greeted in a very positive way.

We ran way over schedule on a project and it was too far to drive back to the Brevard studio that day. The boss is pretty loyal to Embassy Suites and used the Garmin to find the closest one. It was easy to find a space for our big box truck. Check-​in was fast and so was the internet. We crashed early into comfy beds in a quiet room. Ran into a man at breakfast who warned the hotel was noisy with kids on weekends and best to avoid. Many hotels are, unfortunately, like that. Breakfast was great and we were almost the first in line. I mostly had a plate loaded with bacon and some home fries. The staff, normal for ES, was terrific.

The internet in this place is perpetually slow, so slow, it is like being in the days of a 56k modem again. The 3G on my phone is faster.
The rest:
–The rooms are large as are all Embassy Suites
–The hotel is clean and well kept
–The breakfast is good
–The parking is free
–The gym is alright, though weirdly split into multiple rooms
–It has Comedy Central (most Marriott hotels don’t!)
Beyond the internet there are no problems with the hotel, there’s just nothing spectacular about it either.
Oh, one thing I forgot to add. The blow drier had such low power I couldn’t even dry my chest hair off AFTER toweling off. Good luck ladies…

I’ve stayed a number of times on my visits to Raleigh, NC and I can say without a doubt that my stay here has been nothing less of extraordinary. The staff is always pleasantly polite and accommodating. The rooms are well maintained and clean. They offer complimentary drinks to the guest between 5−7p and host morning breakfast which is GREAT!!!
All in all I’m never disappointed when I come here.

The 1 positive note to this hotel is the breakfast. I love a good made-​to-​order omelet! Everything else about this hotel has become drastically worse over the course of a few years. We tend to stay here over busy weekends when we are in Raleigh visiting family, but this was the first time I would say the hotel seemed busy.
First of all, one of the main elevators was out, leaving us waiting in the lobby for 4 – 5 minutes each time we needed to get upstairs.
Secondly, our «neighbors» were extremely loud and no one seemed to care when we informed the front desk. I will say all of the front desk associates were very welcoming and friendly, but all they offered was the manager’s business card for us to contact.
My biggest complaint was that the room was a little worse for wear. Not to mention we ended up stuck in an ADA room where the shower head was about shoulder level even though we had a reservation.
This hotel is in a very convenient location, but I’m afraid we will be finding other accommodations for the future.
We did contact the manager by email but the response was slow in coming. As a customer service associate myself, I do appreciate any and all attempts that management has made to smooth things over, otherwise this would have been a 1-​star review.

I have stayed at this hotel previously but after our last stay will not again:
1. Hotel did nothing about loud guests in adjacent room all night.
2. Hotel is supposedly «smoke free» but many of the guests seemed to ignore this based on the smell, management doesn’t seem to do anything about it.
3. The living room sink faucet in our room was broken
4. The coffee pot in our room was broken
5. Upon check in, we found a pack of condoms in the open part of the armoire… makes us question how well the rooms are cleaned
6. During our stay there was only one functioning elevator. Average wait time was about 5 minutes.
All in all the hotel is in a state of disrepair. What’s worse, I sent the manager a polite email about our stay which was ignored.
There is a brand new Embassy Suites a few miles away and multiple other hotels in the area, choose them.

Embassy suites used to be so much nicer. This one is mediocre in so many ways. Broken elevators, dirty pool, chips and salsa happy hour and thats it! Don’t go to any trouble! The property is on the decline. Generally dingy and dark. Of yeah the coffee is undrinkable, internet drops every hour or two. It’s not like this is a discount hotel. They could do much better.

The gym is a dump. Tiny. No equipment… not even a mirror to use free weights with, and stinks like chlorine from the pool. The main elevators were BOTH out of order, so we were forced to wait forever to use the service elevator which was very slow and crammed with maids. My key demagnetized twice. I’m a Hilton diamond member and received NO recognition for my status. The location is in the middle of no where. The front desk staff are smiley, but have zero local knowledge. I WILL NEVER STAY HERE AGAIN!!!

1. Breakfast was great. The chef knew his stuff and kept the line moving with no assistance. He was polite and friendly, even to guests who ignored him (why?).
2. The two elevators were slow. I didn’t mind taking the stairs but at times, I had to use the elevators and the wait was ridiculous.
3. My room was up to my standards. After all, I am a Hilton Honors member. One night, during a thunderstorm, we had no television service (satellite) for almost two hours. It was too wet to go out so we were stuck inside the hotel.
4. The cocktail hour is much appreciated, even though I could only enjoy it once.
5. The location is across the highway from the mall where you can shop and eat afterward. Make sure you take the back road to get over there as navigating turns on the street fronting the hotel can be dangerous during heavy traffic.

The staff was helpful. It’s across the street from the mall which is cool. They have a courtesy shuttle which is great for non-​drivers like my mother and I. The rooms are updated and a nice size and layout. Free breakfast and evening drinks everyday was a bonus and I enjoyed the pool area. I would stay again if in the area.

After spending my entire summer studying for the NC Bar, I knew I wanted to stay at a hotel that was near the NC Fairgrounds. I immediately decided on the Embassy Suites in Crabtree and I’m so glad I did.
This hotel has the best service and staff. As soon as I checked in, I was told my request for a quiet room was granted and because the staff knew I was taking the Bar they gave me a free code for Wifi. Added bonus, every night from 5:30 until 7:30pm the hotel offers two free drinks at the bar. After spending two full days taking an exam a nice (free) beverage was much needed. The hotel also has free breakfast, complete with a station for omelettes!
My room was spacious, clean, and very comfortable. I would definitely stay in another Embassy Suites in the future!

24hr pool, jacuzzi, fitness center, why every hotel doesn’t do this I don’t know, but we come here because of this alone. Free washer and dryer! Free happy hour drinks! On top of that Chris the general manager will make sure you are happy if something happens to go wrong he proves that to me today in a matter that I know he could not have prevented. The entire could not have been any more accommodating. I travel 320 days out of the year. I will definitely be back here when In Raleigh!

Came here for a week long company meeting! Awesome rates, $ 102 per night! Better than Hilton! My room was HUGE! Had separate living room, bedroom, I asked to be higher up — got the 8^th floor, highest was 9. I liked the elevator after awhile because the height scared me due to the walls being made of glass! Reserve shuttle pick up and drop off, staff seems to be confused with this! Would stay here and rent a car, they limit how far they can take you — to Crabtree, yes, to North Point/​Hills, no.

Although Embassy Suites aren’t considered a high end hotel, I must say I have had good experiences at any Embassy Suite I have stayed in. Prices are reasonable, staff are friendly and accommodating.
This Embassy Suites specifically offers free shuttle service to and from the airport. Would have been great if they offered service to downtown Raleigh as well (cabs are expensive! $ 30 one way)!. Since my boyfriend and I were in town for a wedding which was being held at the Umstead Hotel, they also offered free shuttle service to and from there.
Amenities in the hotel room are just average. But who doesn’t love the free breakfast with fresh fruit and made to order eggs, as well as the daily happy hours!
Overall, a pretty great deal if you are looking for a simple hotel with a few extra accommodations!

I love Embassy Suites, just let me say that up front. They have a great little «manager’s reception» every night and cooked-​to-​order breakfasts every morning. No other hotel comes close in terms of the perks. This Embassy Suites is one of the older style designs, where the elevators are centrally located with an open atrium surrounding the first floor lobby/​dining area. It’s beautiful to look at, with lots of greenery and umbrellas to make you feel you are in some sort of tropical location. There are water features too, with koi swimming around (at least allegedly). Lovely waterfall sounds are very soothing and can be heard everywhere.
My problem with this particular ES is that they fell down when it came to the details. I didn’t see any Koi even though there were signs saying not to feed them. Instead, I found a few paper wrappers and a pen floating around in the pond. Yuk. And that was just one of the issues. We were there for four days, two of which had an elevator out of service. On the weekend, no less. This meant only one operating elevator for the whole hotel. We were on the sixth floor and occasionally I chose to walk rather than wait for that one elevator, which could take up to 10 minutes to arrive and then would be jam-​packed with people. I don’t like overcrowded elevators, having been stuck in one before when it was over capacity.
Breakfast on the weekends was less than impressive. Not because of the lack of variety; there was a chef making customized omelets and pancakes. If you could get to him. The line was about 20 people long when I arrived, making the wait at least 20 minutes long. The guy was going as fast as he could so it’s definitely not his fault. Perhaps hiring a second chef for weekends would be a good idea? They did have a «breakfast bar» with pre-​made scrambled eggs, bacon, grits and oatmeal. I went with that option for the first few days. The eggs were good, the bacon was extremely greasy, the grits were tasteless and oatmeal was horribly gloppy. On the weekdays I was able to get my omelet and pancakes and both were delicious. The chef knew what he was doing and was very pleasant and accommodating.
The manager’s reception is nice. You get a ticket that allows you two free drinks each night of your stay. The lines weren’t quite as long for this, so it was manageable. The bartenders will make you practically any drink, including mixed drinks, beer and/​or wine. There is also a variety of bar snacks for your munching pleasure.
Rooms were clean and nicely decorated. Each room is a mini-​suite with a separate bedroom. Some of the lamps weren’t plugged in and the clock on the nightstand wasn’t set properly, but other than that the room was fine. The pool, hot tub and exercise facilities looked clean and nice as well.
There’s a huge mall right across the street from this hotel, which is great. They also provide a shuttle but it’s a little dicey as to when the shuttle will show up, since it does double-​duty going to the airport. If you hit it right, it could be a 10 minute wait, or if you don’t you might be waiting an hour. Hmmm, another thought: have two shuttle vans and two drivers?