Duke’s Tailor

I first went to Duke’s Tailor because I had some items that needed reweaving. They did a great job, and it was very inexpensive, so I decided to take some slacks as well. They did a great job on my husband’s jeans, and I’ve been very pleased with the hem and waist alterations on my own pants. It’s a good place to take everyday items that need just a little TLC.

Horrible customer service. Horrible business. They ruined my $ 500 event dress and STILL tried to charge me for the alteration. She thought $ 5 off would be enough to make the situation better and then told me that I was LYING and it was not her fault! Are you kidding me?! I will absolutely never step foot in there again and should have listened to the other bad reviews. Lesson learned.

Before I went, I’d read bad reviews on google. They were from brides; brides are crazy I said. Maybe I’ll have a different experience. Wrong.
They (AMY) ruined my Badgley Mischka dress. I dropped it off Tuesday & she said it would be ready by Friday. On Friday I find that the boning in the dress has not been re-​inserted properly. I had to go back and forth w/​Amy to get her to acknowledge this. I needed the dress taken in and the zipper needed to be removed to do this; the hooks at the top of the zipper hadn’t been put back neatly or accurately. The stitching was horrible and the hook was at least 2−3cm above the zipper. I’d also dropped off 2 bathing suit tops to be taken in. It looks like someone stitched this with their eyes closed. I told amy it looked sloppy and she did NOT disagree. All of this came to $ 52. I told her that I was not pleased and that $ 52 was a bit much for items that I would need to take to another tailor to correct. I paid $ 45. She was very upset about this. Mumbled something about «you people» and swiped my card. I didn’t know what this meant and didn’t ask. Ruined clothes and stereotypes in one afternoon would’ve been too much for me.
My advice: Trust Unilocal reviews, low ratings and all.

I’ve used Duke’s for several years, and their quality has consistently gone downhill. I’m currently looking for another tailor to fix the last batch of clothing I took to Duke’s. If they happen to get the correct length on slacks (1 in 3 in my experience), the stitching falls out the first time the dry cleaner handles it. They seem have recently been purchased by a prom dress retailer and I cannot recommend them.

Tucked away in a brick strip mall near The Container Store is Duke’s Tailor. I brought a pair of pants to be hemmed at Duke’s and they came back perfect. Since then, I’ve brought over a winter coat, two suits, and more pants for various adjustments.
Honestly, I mainly go to Duke’s because of the location (and I hate going to the mall – sorry Lee’s Tailor). But, the customer service is also very good. If you need your alterations done quickly, they can accomodate you.