Crystal Springs Water

Very very poor customer service from Jim McDonald. Will not follow up with services needed, and will very rarely return phone calls. Then when cancelling services he complained that he would lose his commission. Finally had to contact the headquarters to cancel services.

Horrendous. I use (d) Crystal Springs for both home deliveries as well as we have Crystal Springs at work. They were always 2 – 3 weeks (yes I said WEEKS) late with the deliveries for home. sometimes not even coming that entire month. When I decided I would rather cancel, I received the go-​around about it, which ultimately lasted 2 weeks of continuous contact with Crystal Springs.
As for my office. same story. The doctor that I work for decided that it would be best to keep 6 jugs of water at the office at one time, instead of all 12 for the month, so I called to set up a bi-​weekly schedule. I kid-​you-​not, that process took me talking to 5 ‘supervisors’ and ultimately the head of the mid-​atlantic supervisor. They now come every two weeks, but for it to have taken 2 months to get that set up is a joke. We also requested a new water cooler as ours is outdated– haven’t heard back on that in 4ish months, but I refuse to follow up on it– sometimes you have to pick your battles!
DO NOT USE CRYSTAL SPRINGS! You would be much better off getting your 5gallon jugs from the grocery store. At least you know you’d have it that way, and wouldn’t have to deal with their horrible customer service!

Absolutely awful customer service. My office made the switch to filtered water (I highly recommend it) and when we called Crystal Springs to cancel, all of their phone lines had been disconnected. Luckily, my coworkers found their business card with a rep’s phone number listed on it.
Still waiting for them to come and pick all of the equipment up.
If you need to cancel or modify your service call them at: 919twosevenone8391

I was a customer 3 years ago, then tried to cancel because of poor delivery and non delivery. It took 3 months to get cancelled after repeated phone calls. Then I found Smith’s water and coffee delivery in Pittsboro which was outstanding service. Then in January this year, Smith’s, unbeknownst to me initially, was bought out by guess who, yep, Crystal Springs Water. Here I was back with them again unwillingly. Of course, I immediately cancelled, and yet they delivered. I’ve phoned 3 times, average wait time, 25 minutes if ever, requesting they pick up the water they incorrectly delivered after my cancellation request. They’ve told me they’ll take care of it and they don’t. My landlord is getting angry that 7−3gallon bottles of water remain at my front door. BTW, they’ve billed me increasingly larger bills and the 7 bottles sit outside my door. Of course, I will now contact major television stations for help since I get none from this company, only a bill. BEWARE. Don’t get involved with this company.

Possibly the worst customer service of any company I have ever interacted with. Missed deliveries, partial deliveries, missed rescheduled deliveries. Mischarged. Terrible communication and infuriating customer service. They consistently screw up and refuse to remedy the situation or even apologize. God they are horrible. HORRIBLE.

I was a customer of Crystal Springs for 7 years. They kept asking me to give them one more chance. I’m done.
The customer service is terrible. The only saving grace was the delivery driver. If it weren’t for him, I would not have gotten my deliveries. When the office messed up, he did what he needed to be done to get my water to me, regardless of the incompetence of the office. I’m tired of calling to get my service straightened out and my bill.
They don’t care. Save yourself the trouble, go else where!

I was a customer for about 15 years and watched as the service continued to deteriorate. I also had my mother on my plan and after much driver turnover resulting in repeated calls to try to get them to deliver, I finally reached the straw that broke the camel’s back and cancelled the service after they failed to deliver for several MONTHS. I was tired of calling and having to be put on hold. I got stuck with about 9 empty bottles because most of the time the drivers run away as if they are penalized by having to bring back the empties, for which we are credited. This was a huge problem as I had nowhere to put them until I had to store them in my suv because we were having our kitchen renovated and kept having to haul them out to the front yard and back in when I needed the trunk space. Even my neighbors laughed at my «yard art.» I was livid because I could not get rid of these or get credit since some of them had by then been switched out with the identical looking Primo bottles by my unsuspecting husband when we were desparate for water and he had to run to the Food Lion next door to get some. Well turns out these guys are all scammers because they then refuse to take or credit each other’s bottles even though they are identical. Finally, I had to make a trip to the landfill and toss out the $ 63 worth of empty bottles. To add insult to injury, Crystal Springs has continued to bill me for their imaginary water delivery, which I refuse to pay. This is how they treat their long-​term customers so buyer-​beware!

DO NOT USE THIS COMPANY!!!
I signed up for 3 bottles to be delivered on the second Tuesday of each month. But the reality is that on the second Wednesday of each month is when I begin 3 days of phone calls to this distributer and the corporate office due to my delivery not being made. Of course this rolls over to the next week and my water is delivered on the third Tuesday or Wednesday of the month (whichever day is good for the driver and that’s exactly what the driver stated). One month we were shorted our three bottles due to the driver going on vacation. Still battling the payment. When you do call this distributer and the corporate office, you will hear excuse after excuse and promises of a call back, but they never do. Now onto the BBB. Synopsis: Horrible Customer Service, Fails to Honor Agreement, Charges You for Water You Didn’t Receive, Have to Beg for the Product You Already Paid For. 1 star is too much for this company and distributer.

I am FED UP with Crystal Springs. They are late on deliveries or simply don’t deliver more than half the time. I’m cancelling tomorrow when they reopen. Don’t even bother.

Worst customer service and excuses. Our company was supposed to have 20 bottles delivered each month. We had to call and call and received numerous excuses from two different managers who were not on the same page. They promised deliveries and were never executed. I wouldn’t recommend them to anyone. Our excuses always were they didn’t have enough drivers or they couldn’t get a truck out. Today’s excuse was they had to rent a van to deliver 10 bottles of water (not that much). We would have it by noon. It is now 3:00 and no water. We just cancelled our service.