CityRock

Way overpriced… Work is sloppy, recently got new marble countertops from them… Customer service is bland and robotic…

This IS the walmart of granite countertops. They DO have great prices, that is no scam. They DO have a quality product. but that’s where it ends. You need to be vigilant about everything. they will not look at the worksite — they assumed way too much and it costed me a few days without my kitchen. I was very patient — are YOU ok with not having a sink for a while? they will not call back… you need to stay on them. If you are a contractor, ok, but if you are a homeowner, there is a good chance you will have issues. I did not get the edge surface I wanted, they did NOT attach the dishwasher to the tops, upon asking them to? im still waiting. I did get the one salesperson I was warned against, so others may be better. Use this company for the savings, but please be wary — and on top of things. I would not recommend this company to a homeowner, but for a general contractor, probably ok.

I called to have someone look at our bathrooms that we’d like to have remodeled, and a couple of days later someone (Sarah I think?) met with me. That was Sept. 17^th. She said she’d be back in touch a couple of days later with an estimate. Two weeks later, nothing. My husband sent her an email, and she responded with an apology, again saying she would get back to us shortly. A week later, still crickets. My husband sent one final email, and it has now been another week, and no Sarah. Obviously, we will be moving forward with looking for another company to assist with our remodel; as will our friends, who would like their bathrooms remodeled, too, and asked that we let them know about our experience, to determine if they’d use City Rock as well.

We had a great experience with City Rock. Emily helped us expertly with selection and went out of her way to get things completed in a timely fashion. The installation team made sure I was happy with every detail. I would recommend City Rock to friends and family.