CertaPro Painters of North Raleigh

They refused to even paint my project. I needed a small room painted and was promptly told my project was too complicated and I would need to find another company. Wow, CertaPro… way to be the professionals painters in the area.
DO NOT HIRE!

Quality work certainly endears me to a company, but excellent customer service can make me a customer for life. I recently received a call from Kirt, the owner of CertaPro Raleigh, who recently learned of the difficulties I had with the initial painting job they performed on my house. He was apologetic that I was dissatisfied with the work, and wanted to ensure it was done to the Certapro standard. After Kirt came to look at my house, and what followed was an example of exceptional customer service. To ensure I was satisfied with the job CertaPro repainted the entire back of the house, cleaned every spot of paint off the brick work, and had a carpenter fix the back door. They called me frequently to update me on the status of the repair work, and completed everything perfectly in a very short timeframe. The back of house and carpentry work look incredible, which is definitely a testament to the quality of work I read about in their glowing references prior to the initial job.
I was really impressed that CertaPro came back immediately after they learned of my experience to make this job right, even though after 2 years later. The quality of work they did the second time was exceptional and up to the quality standards that they advertise to their customers.

Great experience from start to finish! Knowledgeable estimator. Noticed issues with my home and they brought it to my attention in order to better protect my home from decay. The painters cleaned up everyday the were on site and were very polite and took our family needs and activity into consideration. Overall very pleased with their service at all stages. Would defiantly recommend them to anyone!

This will be a multiple post since I can’t get it all in one;
First let me start with the positives;
* Great sales staff, during the sales portion
* Good follow through and scheduling
* Warranty is a positive, more on that later
* Warranty response from office team fair, more details to follow
* Warranty rework– great team wish they had done the original work to begin with as I bet we wouldn’t have needed them to come out to fix anything.
* Professionalism — Fair to good
The negatives (Note these items were brought up well before the warranty ended, but was dragged on past the actually end date by the owner.)
* The painters and the attention to details
o Tons of overspray that I had to point out which was obvious and should have been addressed before it was presented as done.
o They didn’t even move items under the porch where they had to paint and got overspray all over several items, luckily I don’t care about them but you may so FYI
o All trim application failed on the pickets and porch railing
o Deck stain failed within a few months, wrong application process
o Wouldn’t accept wrong doing or accountability, too many excuses
* The Warranty
o Be aware of the fine print if you have you decks stained, here is the verbiage from their website; (This was something I should have been made aware of, but sales guys are just that sales guys «of course we can do that, no problem» just have some level of integrity please)
So I will let you know: Per the fine print and the website — «This limited warranty does not cover:
Repairs to horizontal surfaces or any surface that, by virtue of its design permits moisture to collect. Surfaces include, but are not limited to, decks, railings, stairs, porches, roofs, and wood gutters.»
Since I can’t add more than a certain number of characters, I have added my whole post as pictures.

I used CertaPro for multiple interior painting jobs and one exterior painting project for my clients. The experience was a good one. Kirt Stoch the owner of the company was always available by phone to answer my questions.