Autohaus Imports Inc

We have had our cars serviced by Doug and his crew for 15 years or so and cannot say enough positive things about the company and service they provide. We have taken our Toyotas, Mercedes, and Lexus autos and absolutely trust the Autohuas team to perform the service and maintenance to keep them in top running order. The personalized service is second to none!

I have visited Autohaus twice, once for a service and again for a transmission issue with my Mercedes. Let me say that as a person who has religiously had ALL of his maintenance and routine services done by various Mercedes dealerships I was VERY pleased with Autohaus. Why:
— Clean shop
— Efficient, and courteous staff
— Friendly and approachable owner, who is actually ON-​SITE daily and is not afraid to interact with customers
— Professionally done work at VERY competitive prices that can be almost %50 (at times) cheaper than going to the dealer.
— Impressive waranty
I had work done on my transmission after seeing a check engine light prompted an immediate visit. I spoke with the owner. He was VERY knowledgeable, kind, understanding, and took the time to explain EXACTLY what was needed and how much it would cost. The work was done PROFESSIONALLY, EFFICIENTLY, and was actually a few dollar cheaper than the initial quote. But wait…
Here’s the kicker. I am a technical details guy. I do not do very many things without researching. The owner Doug was very honest and REALLY went ABOVE and BEYOND (in my opinion) to not only explain my issue but try to help me. I had checked with the local Mercedes dealer and was quoted a price also. The Autohaus price was a little over $ 2000 dollars cheaper than what the Mercedes dealer wanted to charge for the same job. Not a typo. $ 2000 dollars cheaper than the dealership!
That is AMAZING in my opinion and warrants a first look by anyone who has a Mercedes and wants quality work performed at a high level, but at a more economical price. The final thing that sold me was that Autohaus didn’t take short cuts on getting the needed parts. They actually ordered the parts directly from Mercedes!!! They are an AUTHORIZED Mercedes repair shop and have Mercedes diagnostic equipment. They also warranty their work for a longer period than the Mercedes dealer.
I am not saying that I am never going back to the Mercedes dealer to have work done. What I am saying is that for ALL work needed on my Mercedes (and your foreign car is you are smart) I will take the time to check with Autohaus first.

I got an estimate for repairing a light that was out on my volkswagen passat 2004…$ 400…I could not afford that amount so I had my car checked by another car repair… ended up costing me $ 23.00 ! That was $ 13 for the bulb and $ 10 to install!!! Needless to say, get a couple of estimates before letting this place fix your car !

Had a great experience here. Was broken down in Durham and had to be towed in. Rae and her staff were incredibly kind and moved their schedule around to get me back on the road in one day after a fuel pump failure. Far cheaper than it would’ve been to take it in to a VW dealer. Highly recommend.

I called Autohaus after after doing a google search for an import repair shop that was not far from my house. I was looking for a mechanical opinion on a high-​mileage european import that I was considering buying. Doug got on the phone, introduced himself as the owner, and proceed to spend about 10 minutes with me explaining the good/​bad/​ugly about the car I was considering buying. Then he gave me some sound advice about my impending purchase, which frankly didn’t benefit him at all.
I was very impressed that he was gracious enough to spend as much time with me as he did as I am not a current customer of theirs and have never spoken to them. They definitely earned an opportunity to work on my import when i need something fixed!

Do not bring your car here. I had my transmission rebuilt by their team which cost over $ 4000.00 — the transmission did not last 19,000 miles. When the transmission blew again, they did not stand by their work and told me that they were no responsible for the transmission. These guys are overpriced, they are not straightforward and they do not stand by their work.
Its a chop shop.

This place has great customer service. I have on ’01 Jetta that sometimes can be temperamental. Beth, the owner has a great demeanor and all of the workers are helpful and knowledgeable. It sure beats going to the dealership and paying out the @$$ to grumpy people (Southern States VW). I moved to NC nearly 2 years ago and was looking for a local import place. The Autohaus was recommended and I’m happy about my choice. They also have a loyalty program for oil changes $ 100 for 5, and they top up all fluids and check tires/​brakes.

Took my Mercedes E55 for a check engine light three times.
The fuel system was being tested again and we were now throwing a third (and now getting expensive) repair at the persisting problem and had still not yielded a fix for the check engine light.
After the check engine light soon returned, I took the car to Leith Mercedes, who fixed the car for a quarter of what I paid Autohaus in 3 visits in just a few hours.
Additionally, the car was cleaned and waxed and the problem turned out to be the other, hard to see end of a hose that autohaus had already worked on and fabricated, but as I’m told by Leith they «probably lacked the necessary tools, such as scoped optics, to even see the problem was at the other end».
I was specifically recommended Autohaus by an online Mercedes owner’s forum’s local members.
I learned the hard way, that this place is probably more for older model mercs and beemers from years gone by, for a cheap alternative to the dealer hourly rates and that if your car is anything near a prized possession, then you should probably steer clear and just go to the dealer, who I can recommend.
My car was mistreated by Autohaus staff, including a traction control disabled, wheel spinning launch from a full stop in the middle of I70 on the hill outside Crabtree Valley Mall. The engine was heat soaked when I got it back and the supercharger disengaged. Very unprofessional treatment. One of the service techs that took a turn to joyride my hard earned car in the passenger seat had plugged in what he thought was a second radar detector on my windshield, remarking about me «having two radar detectors» but it was actually a DVR-​Camera which they had inadvertently enabled to record themselves — upon return to Autohaus, they discussed «That car which you keep trying to boil the tires off of».
Suffice to say, I won’t be back.