Apple Store

I did not understand their philosophy of making appointments. I went there with an appointment and they said it is going to take 2.5 hours to change my iPhone’s broken screen however when I went with no appointment they said the same thing and promised me that it’s gonna take half an hour if I come in with an appointment. So far I’ve been there 2 times and still have a broken display. My suggestion: be there first when they open up, it is better than any appointment. At least that’s what I’m gonna do.

While I’m a fan of Apple products, I never really want to go their store in the Crabtree Valley Mall. It’s small, crowded, and not a lot of fun.
On my most recent trip, I showed up on-​time for a Saturday Genius Bar appointment and it took about 20 – 30 minutes for my appointment to start. There’s about three people standing in the center of the back of the store that check people in for appointments. There’s no indication of this otherwise. I feel like they should wear shirts or something to let people know that they check in with them.
The store itself is nearly always crowded whenever I go. I don’t really understand the joy of playing with new iPads, iPhones, or Macs. People are everywhere, seemingly fascinated by the devices. As much as I love technology, I’d almost rather be anywhere else.
On the positive side, everyone I dealt with was very friendly and seemingly knowledgeable. Also, I like the ability to use the Apple Store app on my iPhone to purchase things without speaking to anyone. I don’t think a lot of people know they can do that, since it isn’t really advertised.
Overall, this Apple Store gets the job done, but that’s about it. I’ve had much better Apple experiences in other stores — like on Boylston Street in Boston.
We need a much bigger Apple Store in the Triangle… maybe a nice glass cube in downtown Raleigh? Please?

This place is super crowded always! Good luck getting in with your kids and their strollers. People don’t even give way (because there is no place for them to move) for you to go to the genius bar which is located at the «far end» of the store.

Went there to get my iPhone fixed since the front mic stopped working and the face sensors were off. Got to my appointment at 12:00pm and was told to check back in 1 hour. I checked back and they needed more time bc their calibration machine was acting up. Told me to check back at 3:30 — came back and was told I wouldn’t be able to have my iPhone fixed today since they didn’t have the part I need. I drove from 2 hours away and wasted my entire day here waiting for nothing. Seriously — WORST service ever considering the hefty amount of money spent on their phones.

I went to this Apple Store to purchase my Apple Watch on June 25, 2015 and I had a wonderful experience overall. When I first walked into the store the person who greeted me and checked me in seemed very disinterested that I even existed. However, once she passed me off to have someone else check me in, that person was very happy to help me out! She assisted me in fitting a watch to ensure that I was satisfied with how one felt on my wrist, brought the new box out to me (which it was a VERY beautiful package), and transferred me to the lady to assist me in setting it up. This lady (Marilynn) was extremely helpful, especially since I was one of four customers who she was assisting at the same time, yet somehow I felt like I was the only person in the store! I would definitely recommend this Apple Store for anyone interested in purchasing any Apple product or accessory, browsing their wonderful inventory, or just plain looking around.

I’m looking to upgrade my 2008 MacBook & wanted to check out the newer MacBook Pros. Thankfully, the Apple Store at Crabtree Valley Mall is a short drive from my house.
Of course, it’s the Apple Store & when are they not busy? A summer Saturday & everyone seemed to be checking out laptops & the new Apple Watch. While I had to wait to talk to a salesperson, I was able to try out the MacBook Pro. While I wasn’t completely sold that I HAVE to upgrade, I do appreciate the updates.
This salesman was walking up towards me & I asked if he could help. He pleasantly responded, «sure!» I asked him to «sell me on this MacBook Pro.» And he did … he went through all the updates & explained flash vs. hard drive. He wasn’t pushy & I enjoyed hearing his pitch.
Yay for the refurbished site online & the ability to pick up at the store. I am able to get my new-​to-​me MacBook Pro!

The managers at the store are literally no help and have zero consistency. Save yourself your sanity and don’t buy any products from this store.

Personally it should be a zero. The customer service reps suck and completely ignored us. This store sucks.

I signed up for one 2 one training and I would highly recommend it every trainer I have worked with has been great and I have worked mostly with john who has been awesome last week I also had a problem that was fixed at the Genius Bar and great customer service thank you apple

No registers! My favorite part about this store. When it’s not crowded, service is super fast, but when it’s full, good luck. Your best bet is to make an appointment online and come at that time. Oh, I really like the year warranty, I dropped a 30 lb weigh on my headphones and an earpiece split in half, and they replaced it, no questions asked.

So this is completely unfair of me since I go to the Apple Store about once a month and have always had an okay to above average experience. But today I got passed around to 4 particularly unhelpful folks. Thus the one star review. Right off the bat, the indifferent scheduler was looking for someone to assign me to and was looking in the direction of these two fellow coworkers in matching knit hats that I had that sixth sense that I wouldn’t enjoy their level of attention and service. I was right. Complete slackers. Not geniuses. I’m a Certified Mac Tech, but I don’t throw that around. But the guy I ended up with was having me log into this laptop I was exchanging so he could set it back to the factory settings using my Apple ID. I told him I didn’t need to log in to return it to factory settings. He said yes I did so I sign in and he can’t figure it out even though I signed in. He asked the prickly scheduler over who pressed two keys and viola — it’s back to factory settings. I took the opportunity to tell knit cap guy I was right. He then told me «There’s more than one way to do it» and I replied «But there’s only one way to do it correctly.» We’re BFFS at this point. This should have been a simple exchange but knit cap guy was struggling and made it way too complicated and was having trouble finishing the transaction. So he was unable to correctly perform the two tasks I needed him to do for me. After the transaction was finally complete, I inquired deeper into the store about the way he did the transaction. These two folks were more useless than knit cap guy. They had his back though, I’ll give them that — despite confirming my suspicions that the exchange had been done incorrectly. Luckily I’ll be back — I’m an Apple guy but don’t think I won’t be leave an updated review if you guys don’t get your employees trained properly.

Everybody has a little «apple» attitude. They basically want you to leave your laptop there for 5 days before they can diagnose it, then they can tell you what it will cost and how much it will be. Not too impressive, no option to say, drop the laptop off on the 5^th day??? Not very helpful, left and went to a private repair shop.

On 12÷23÷14 I dropped my iPhone 5 in some water. I dried it as best I could and placed it in a bag of rice as advised on several tech websites. After that I waited about 6 hours before taking it to the Crabtree Apple Store.
When I went to the Genius Bar and showed them the phone in a bag of rice and before explaining my issue, one of them laughed, asking if I was joking. (Actually I was asked if I was «trolling him».)
Another one of their techs turned the phone on immediately even after telling him the phone might still be wet. (Instead of maybe opening up the phone to check if there was still some water inside.) This action appeared to cause a short in the phone, rendering the touch screen useless.
Immediately after this, he declared the phone unfix-​able and stated they would replace the phone for $ 267 with a reconditioned phone. Then he tried to sell me a contract for AT&T Next. I explained that I was leaving AT&T for Cricket and he bad-​mouthed Cricket, saying it takes forever to activate phones there and they have several problems with their service.
I asked for a phone to call my wife since my phone was now out of commission and was given a loaner. We decided to replace the phone as we did not want to start a new 2 year contract with AT&T.
After the discussion with my wife, I told one of the techs that we were going to go ahead and replace the phone, and he said to speak with one of the other techs who had moved on to another customer. When I went to speak to him (I was still on the loaner phone), the tech at the desk snapped «That’s our phone!» Was he accusing me of stealing the phone? I was very offended by this.
When I finally had a chance to speak to the employee that would work with me on replacing my phone, he said I have to make an appointment and he was booked for the day. He stated I could come in the next day.
My wife and I have gone to other Apple Stores before and had excellent customer service, some that go above and beyond. The Crabtree store, however, was terrible and I will not set foot in there again.

I had an appt w the genius bar. Made an appt on line and went to the store a little b4 my appt time. There were always a lot of people at the apple store and had to wait in line for a few mins. But overall I love their products. I like their services. The staff are knowledge and helped me with any issues i have.
I will def keep buying apple products. I had the first iphone that ever came out till the latest one. Dropped in the washing machine, cracked the screen etc, you named it. But Apple staff helped me w the issues and fixed my situaiton even though yes i had to pay more money…

After reading the reviews for this store i can fully understand how it can be frustrating to many. There isn’t any clear direction where to go, and it is really crowded, but this review is about the people who helped me.
First, I called in to make sure that if the website says its in stock that they truly have it, aka the iPhone 6. The lady on the phone was really great and answering my question and helping me with what I needed, so props to them for the huge help!
Second, I ordered my phone online and went to pick it up at the store and I’ll admit it was a little confusing for me and my brother at first. We got checked in and waited a few minutes. No big deal for me since I knew I had my phone so I wasn’t going to lose it. The guy who helped whose name was Mickey was really awesome! He answered the questions me and my brother had without any snobbish attitude.
In all my experience was really good there with the call in and with walking in. I would recommend buying online any of the latest items that fly off the shelf fast otherwise you will be going in for a disappointment.

First off, I’ll say I am a great fan of the iPhone product from Apple. So as many other reviewers have prefaced their experiences here, I will do the same… my review is of the customer interface known as the Apple Store, and not of the product line itself.
Mainly the reason they get three stars is that they DO get the job done… once you go through the beast of the customer interaction machine. Starting a service event here is one of the least customer friendly vehicles I know. Even if you want to call the Apple Store at Crabtree specifically for one small question at that location, not only are you forwarded to a national service line but asked for multiple numbers that tie into your account. The Genius Bar appointment vehicle does not promote the impression you can get immediate service and attention also. Even if you do go there to the actual store (way too small for the business they do), they still ask you to «make an appointment» with the Genius Bar. Then you wait just a few moments, then they call out your name like they just didn’t talk to you minutes before, and then start their business with you… the setup is like from some comedy sketch honestly. I just don’t get the feeling they are eager to provide service. However once all is said and done with getting through the hoops, I get the service requested and within reasonable time limits.
Bottom line: They get the job done, but going through a very customer-​unfriendly vehicle to get there to that point first. The store itself is too small for the volume they do, and I get the feeling my service business is discouraged more than welcomed. However, repairs and other items are handled well and in a timely manner once you get to that point.

First, bravo to the Triangle for not inflating the rating of this store. All Apple Stores in LA seem to have an overwhelming amount of 4 and 5 star reviews because of iSheep group think. Apple Store workers are no better than the iSheep. Walk into an Apple Store, and the smug levels will likely kill you.
Make no mistake, that’s no different at this store. As recently as last week, I walked in and asked an honest question about buying a new battery for my unibody Macbook Pro. I am still appalled by the stupid smirk that the worker kept on his face as he told me I would need a technician to do the job. Yeah, using a screwdriver might be a Herculean task for the vast majority of the iSheep, but I am quite capable of doing so.
With all that said, why am I giving the store 4 stars? Is this a troll review? Nah, it’s not. I brought back the aforementioned Macbook just to get a quote on battery prices. I was checked in promptly, but seen far less promptly. Then, things started not sucking.
The Genius who worked on my computer was the first one that I’ve seen who didn’t make the title ironic. He performed some tests that showed my battery was still working well. This result didn’t make him flinch, as he then looked at my activity log and helped me debloat some of the processes that I don’t need.
During the service, he noticed I had an Android phone and we had an honest conversation about it. Yes, an honest conversation free from any of that characteristic contemptuousness. Take note Apple Store employees — this is the way to make people actually consider/​reconsider your product. Honest conversation always beats condescension and rudeness.
This is a tentative four stars. I have had some unpleasant experiences here, and I likely will have at least a few more. However, this remains the best Apple Store that I’ve visited in the past 4 years, and that deserves some semblance of recognition.

Apple makes getting service very easy. All I had to do was make a reservation online and then show up for my appointment.
After making an appointment online, I went into this Apple store to have the battery replaced in my MacBook Pro.
The day of my appointment, traffic was terrible (It was the day after Thanksgiving, go figure) and I was running late. So I called the store and told them I would be late.
The Apple associate assured me that she could probably squeeze me into another appointment. That made me a little concerned, but when I showed up to the store, someone approached me and somehow knew it was me.
I was directed to the Genius Bar immediately and was waited on just a few minutes after I walked up. I was told online that I would have to check my laptop in and I would have it back in 2 – 3 days, which I was definitely not happy about, since, as a writer, my laptop is how I make my living.
Well, as it turns out, after he tested my laptop, the Apple Genius who helped me told me he would replace the battery and have it back to me in 10 minutes.
And he was true to his word.
I don’t go in Apple Stores very often, but when I do, I always enjoy it. Apple really puts customers first — before, during and after sales.
And they make the best computers on the planet in my opinion.
My experience here was great. If you visit this store, I have no doubt yours will be, too.

My experience with this store has been really bad. Apple support sent me here after a telephone call and the person who answered could not even remotely answer my question. If you must go here, please try to speak to a competent person!

The cult of Macintosh is alive and well, as evidenced by a very popular Apple store. Crowds of people around the iPhones and iPads and MacBooks, plus helpful bands of blue-​shirted «Geniuses» willing to offer assistance, direction and perhaps even sell a device or two.
I’ve been to a few Apple stores but none have been as crazy busy as this one.