All The Right Moves

They were great! My husband and I were moving from a townhouse in Raleigh to house in Durham. The day of our move was the same day as a big ice storm on February. We called them and to say we could reschedule if they couldn’t make it… but they said they were still coming! Our townhouse was in a cul-​de-​sac at the bottom of a hill and they actually got stuck trying to back into our driveway. They spent a good while shoveling their way out but they finally succeeded. It took them around 3 hours (3 guys) to move our stuff into the new house (including loading the truck, driving to Durham, and unloading). They charge by the hour but they didn’t charge us for the time it took them to get unstuck from the ice. Nothing was damaged or scratched and they put things exactly where we wanted. They even unhooked and rehooked our washer and dryer. Any future move with definitely be done by these guys! 4 thumbs up!

AWESOME !! We used them to move my son from our house to a one BR apartment (on the second) floor. We had a VERY heavy sofa with recliners on both ends. They did a great job with it. 2 very hard working guys ! I would use them again. A+++

Just a few weeks ago we had all the right moves handle our move. We packed everything and moved a handful of stuff over the previous weekend in our car. The crew arrived on time and got right to work.
They were done with the move in a timely manner, didn’t mess up our old house or new house*, and most importantly I didn’t feel like I was paying some guys to sit around and relax.
A few caveats:
* while loading up at our original house we had to be on their case in the beginning to take extra care of our furniture, after the first 15 minutes they did a great job.
* we had a 750lb item and there were issues getting it up the stairs– this resulted in a small hole in the wall trying to turn it. This was fixed promptly by them.
* at our new house we had a tight street and driveway, while trying to position the truck there was a big old rut in our lawn. This was fixed by them as well while doing the sheetrock and painting.
We have worked with plenty of movers over the years and these guys are pretty decent and a fair price.

I have a difficult time paying for something I can do myself, but since my wife and her brother had great experiences in the past with this company I figured why not save some of the strain on my back by hiring movers. BIG MISTAKE. When someone tells me they will arrive between 1−2pm, that means 1−2pm…not 3pm. They did send 3 guys (@ $ 130/​hr total) rather than 2 guys (@ $ 100/​hr total) to make up for the time, but this was only because they had a large job prior to mine that required 3 movers.
The move started off ok until I heard 2 of the younger guys complain about moving someone until 1:30am the night before and they had to be up for another job at 7am the morning of my move. Needless to say, they were dragging ass… which equates to $$$. My wife, father-​in-​law, mother-​in-​law, and I were downstairs in the living room when we heard a huge thud. I thought something had crashed through the roof and landed on the floor above me. We later discover pretty extensive damage to a very nice headboard as a result of these guys just not «doing it right». Some furniture was going to one location and the rest of the furniture was going to another location. The first stop seemed to go pretty smoothly considering it was pouring rain. However, the second stop proved that these guys did not care about my belongings nor did they take pride in their job. While unpacking, I noticed that I was missing the handle to my La-​z-​boy chair and the guys took a nice chunk out of the door frame going into one of the bedrooms upstairs. I left a voicemail at the main number for the moving company, and they failed to return my call but took the easy way out by calling my wife and telling her they had the handle to my La-​z-​boy and would stop by this week to return it. Do they not check the truck for every last thing?
When it came time to settle up, I knew that something had to be said about the quality of service and how disappointed I was in their tardiness and carelessness. The owner did knock off $ 30 for the travel time (quoted at $ 100 for the 1 hour of travel to/​from my location, but that was bumped up to $ 130 because of the 3^rd guy that they decided to bring along and was not authorized by me). I’m hopefully going to see the handle for my La-​z-​boy, but I won’t hold my breath. Not once did I ever get a good feeling about these guys and it’s a shame because I really wanted to believe that this move would change my mind about using a moving company to do all of the work rather than doing it myself.
I hope they make it right by fixing the damaged headboard and trim around the bedroom door frame. It should have never happened in the first place, and of course they won’t be doing the repair work so there is no chance of saving face at this point. The bottom line is that this company needs to hire people that care. The crew chief seemed to be the only one of the three that wanted to take ownership of mistakes, but the two young (and tired) guys seemed to just want to be done with the day so they could get home to take a nap. The owner’s lack of response and communication reflects how poorly executed a move I experienced with this company. Terrible, never again… lesson learned. I’ll do it myself next time!