Blueline Van lines

DO NOT USE BLUE LINE — HORRIBLE
Below are the highlights of my NIGHTMARE experience with Blue Line. There’s simply not enough room here to properly address the entire experience, which would include the game they played with the Better Business Bureau
Before I signed the contract, I told the BL sales representative that I did not want any surprises, such as price increases, theft, damage, etc. He told me that the employees all had undergone background checks, were experienced, professional and courteous. He said that the purpose of the BINDING PRICE (BASED ON THE INVENTORY that their representative made during a walk-​through of my house) was to insure the price I paid would be the same as quoted in the estimate. He told me that since the estimated volume was close to a full load, he decided to base the move price on a dedicated truck/​trailer, and there would still be room left over in the trailer. In his words; unless I added a baby elephant between the time they did the walk through and the load-​out, the price would be what he quoted.
After they had loaded and drove away to their warehouse in a small U-​Haul type truck, the BL foreman came to my house told me the price was going to be more. I explained my conversations with the sales representative, but the foreman said that regardless of what the sales people said, it was going to cost a lot more than what was quoted. The foreman presented a new contract and insisted that I sign it before they would continue. I told him that I had already signed the estimate and was not told of any other contract that I would have to sign. He said that what I signed was just an estimate and that he had the actual contract for me to sign. At that point I had them stop so that the situation could be rectified. Note that I had already paid the deposit, taken time off work at my new job in Texas and flown back to Pennsylvania to prepare for and supervise the move, and they had one truck load of my goods in their possession. The BL foreman told me that I would be charged for a local move if I had the crew stop and unload what had been packed and unloaded. I was over a barrel. I now had to come up with an amount far above what was shown in the Blue Line BINDING PRICE ($ 13,276.76 versus the new price of $ 20,015.20) before they would complete the job and/​or deliver my property.
The additional charges indicated in the revised estimate were never discussed or indicated in the original estimate. The additional Services they charged me for were supposed to be included in the BINDING PRICE. The real kicker was that I was charged for more cubic feet (volume) than the DELIVERY TRUCK CAPACITY: 4240 CUBIC FEET; I was charged for: 4,825 CUBIC FEET. HOW CAN YOU FIT 4,825 CUBIC FEET INTO A 4,240 CUBIC FOOT SPACE? In fact, the delivery truck had another customer’s load on it and there was still empty space in the back of the truck. Local movers were hired to unload my household goods at my new residence. Their visual account of the other load and measuring the truck upon arrival was that my load took up approximately 2,800 CUBIC FEET of the overall truck; there was another load on the truck that took up approximately 800 cubic feet. THE BOTTOM LINE IS, THERE IS NO WAY TO FIT 4,825 CUBIC FEET INTO A 4240 CUBIC FOOT SPACE.

First off I am only giving one star b/​c you have to otherwise they do not even deserve a star.
The people that work at this company are DISGUSTING INDIVDUALS. I have held off in writing up my reviews b/​c I was waiting for my movingclaim that I filed through their outside source to be cleared up. Well I just received their letter that they would be refunding me a whole $ 64.00! Imagine that.
Secondly, I reported them to the FMCSA only to find out they are not and I repeat NOT suppose to be conducting business. I wish I knew this ahead of time to spare the grief we went through.
To share with all of you.
We relocated from NJ to NC. The only way I was able to communicate was through text messages and emails. Moving out of state is stressful enough and when you have a moving company that does not cooperate it is even more frustrating. Blue Line Van Lines first under quoted us with a «binding estimate». They then informed us they did not have to honor that estimate even though it was «binding.» The employees that work there are extremely rude and do not want to help you. I attempted numerous times with talking to a «live» person and it was impossible. Not only did they underestimate our move, but also they then charged us double the amount. They were a day late to pick up our goods. I had to call several times to find out where they were on 2÷24÷15. They informed me their truck had to be repaired. So if I did not call they would not have notified me. When I did get a hold of someone they were nasty and did not want to assist you. On 2÷25÷15 they arrived in an «unmarked» box truck that was not large enough for all of our items (Plymouth Rock Van Lines). They didn’t arrive until 11am. They finished at 6pm. We than had to pay the deposit of the original bill of lading with a certified check as they requested in the amount of $ 2,551.68. We were than given a second bill of lading for a second truckload, which they required an additional $ 1,600.00 deposit, and was a higher amount b/​c it wasn’t on their «original estimate». I had to go to a check cashing facility to get the cashier’s check that day. They bought our inventory to their warehouse to unload and came back the same night to finish loading the truck with our items. Again in an «unmarked box truck.» We than had to pay more money for the second truck. They then required $ 3,527.50 be wire transferred to their account in order to release our goods for delivery on March 2, 2015. I made numerous calls from 2÷26÷15 — 3÷6÷15 in attempts to straighten this out.
It was not until 3÷7÷15 at 5pm (Saturday) that I received notification they received payment, and would not respond to any of my calls prior to that. We were initially told a 50% deposit was needed to ship. Then the terms were changed on us last minute when our shipment was picked up to 70% deposit at 10pm on Wed. ²⁄₂₅. It was on 3÷7÷15 we were than informed we had to pay 90% of our bill. On Monday, 3÷9÷15 I than wire transferred $ 2,775.78 as per their request or our goods would not be delivered. The final $ 1,000.00 was to be paid as a money order to the driver upon delivery. So you are aware the original «binding estimate» we were given was $ 6,236.36. In order for our goods to be delivered and released to us we had to pay double the amount, which was $ 12,588.00 or they would not deliver our items. Our goods were not delivered until 3÷12÷15. We were missing a few boxes, as well as several other items. Some of our furniture was damaged. The driver came with one other helper to unload three-​quarters of an 18-​wheeler. The driver then proceeded to look on Craiglists, with out us knowing to hire two (2) additional helpers (strangers) to arrive to my home, where I reside with my husband and two toddlers. I did not find this out until after his random helpers arrived. Hiring strangers, no background check, is not how a company should run a business. They are endangering the safety of their so-​called customers, which they obviously do not value. I am appalled by their practices and they should be shut down so no one else has to deal with the disaster they put us through.
Oh thats right these a-​holes are supposed to be shut down! Please for anyone that may consider using them do not! Blue Line Van Lines (Rahway, NJ– Based out of Chicago, IL) and Plymouth Rock Van Lines Are scam artists!

It doesn’t get any worse than this. Not sure what dominates their incompetence or that they are just evil. Issue 1, they grossly underestimate the volume so they can charge you 150% on overages when they pick up. So that great estimate will vanish once they have your stuff packed and on the truck. Second, their customer support is designed to obfuscate and annoy rather than actually help. Their recorded message actually says «If you are calling to find out the delivery date don’t leave a message because we won’t call you back.» They claim they will call you when the delivery leaves the warehouse. In my case I got a call 1 hour before delivery. Lucky I picked up or they likely would have dumped my stuff in the river.
Next, as they unloaded I carefully checked off each item by sticker. I set the list down for a few minutes and when I returned they had finished unloading and checked every item off. I had no way of knowing if anything was missing. It turns out several items were missing but I couldn’t file a claim because the form said everything was delivered.
There was plenty of breakage due to poor packing and loading. The requirements for claiming were so burdensome (two quotes, careful weighing of each item, etc.) that I decided not to make the claim.
Finally, 3 days before they packed (as per their rules) I called and added 200 cu feet of items to the inventory. I was told I called in time and they would be added to the inventory. They weren’t and as a result they charged me $ 370 in overages. I followed their burdensome claims procedure (which had to be in writing and my mail and required a notary). They lost it. I repeated, a couple of months later they responded with a form letter that was completely irrelevant to my claim. I followed the burdensome escalation process so it would be reviewed by a «senior adjuster». I got back a slight modification of the same irrelevant form letter. I called and they refuse to speak to you on the phone. Actually not true, they will pass you around to various people who will refuse to speak to you.
This is only part of it. Once they received their money there was nothing but aggravation in all of my dealings. If you are thinking of going with this group I would suggest the alternative of packing your goods in a handcart and walking them across the country would be a simpler and quicker alternative.
I hate to be entirely negative so the one good thing was one of the packers had an interesting accent.

STAY AWAY!!! Too bad when I chose them all reviews were great. They must have been fake. I moved from IL to VA and my things were picked up on July. I had requested storage for three-​four months. Now, I have moved in to my new house and requested delivery. I get absolutely no proper response. I keep getting the same response that the moving company has 21 business days to deliver. But at this point I am not very hopeful that anything will get delivered in 21 business days.
I do have to mention they have couple of decent customer service reps, however it appears they have no clue as to where your stuff is or when it will get delivered.
AVOID THIS COMPANY!!. At this point I don’t think I will trust any moving company
UPDATE: Finally, I received my stuff yesterday (¹²⁄₂₁). The driver ended up overcharging me by 300 $ claiming it was for storage. I have been paying for storage every month $ 225. Though I had a copy of the original invoice during pickup which clearly stated a balance of 968 $. The driver (Jonas) insisted my new balance is $ 1307 and refused to deliver. Left with no option I ended up paying the additional money to get my stuff back. I am going to try and see if I can claim the money with CS but I have no hopes. COMPLETE FRAUDS, SCAM ARTISTS AND CHEATS.
I feel helpless that we are unable to take any legal action against these guys.

These guys are total con artists. They took more than twice as long as they originally quoted to deliver my stuff, they lost some boxes which I may never see, and they tried to overcharge me. AVOID these thieves and liars.

I first contacted this company when looking for long distance moving companies back in July. They gave me the best quote. I made a deposit and scheduled a date for them to come pick up my things. They told me ½ was due upon pick up and the rest on delivery. Movers arrived to my place in CT on 7÷28÷14, barely spoke English, communication was difficult. I understand the items I told them I had took up more space than anticipated, & I’d have to buy boxes for things I didn’t think needed boxing, but I didn’t expect to pay over $ 700 extra in extra fees, since I even left some large furniture items behind to try to compensate for the extra weight/​room. I feel I was grossly under quoted on the phone, since I was assured that if I was a little over the estimate that it shouldn’t be a big issue. Since I didn’t have an exact address for them yet, but knew the town I’d be residing in, they told me they’d start to drive my things to Kent, WA since I’d be giving my exact address for them soon. They said it could take up to 21 business days. Upon securing my apartment in Kent, I called several times and left voice mail messages with my new address information. So after about 5 weeks passed, I contacted the company (after trying many times to get a live person) and asked where my things were. They said they didn’t receive my address, that I’d have to fill out a long distance moving form which they emailed to me. It wasn’t a PDF file, I couldn’t email it back, so I printed it out and mailed it. After several more weeks without my things, I called again and was told since I have a high bill I’d have to make a payment before they’d deliver my things, but would now have to pay a lot more in storage fees. So I paid. It was supposed to be delivered today since I made yet another wire transfer to their account and had the rest of the outrageous balance in cash, but was told my wire transfer hadn’t gone through yet. Now they want $ 650 more for holding up the delivery for ONE DAY. This feels like extortion to me. I have been sleeping on an air mattress and using plastic utensils for 3 months now. I have now filed a claim with the BBB and am prepared to go to court. DO NOT USE THIS COMPANY!!!

It’s a shame they allow even one star on here. This company is not only the worst I’ve dealt with, but they’re also scam artists, and thieves. I went from CT to FLA and I will NEVER use them again.
The pick up date was the only accurate thing that happened. They completely lied about how much the total cost would be after all was said and done. They made me aware that there would be a «small upcharge» for my extra stuff, which I expected. When I got my final bill however, it shot up to over $ 4,000! My original quote was $ 1,600. Thats a huge gap! Then they charged me $ 75 because the truck was more than 75 feet from my front door. He parked in no man’s land when he could have literally parked right in front. BS.
When they delivered our stuff to the new house, they told me that «the foreman never labled any of the stuff, so when we are done, go into the van to look around and see what we missed.» ARE YOU SERIOUS?! After they dropped everything off, they ended up breaking my hardwood kitchen table, under all of our furniture was scratched and broken, never gave us back our $ 350 TV wall mount, and most importantly, my electric guitar that my father had given me 10 years ago. That one hurt the most because I can’t get sentimental value back.
I tried NUMEROUS times to get a copy of my invoice to send to my company to pay for the relocation, and I finally heard back the other day. 2 phone calls a day, 1 email daily, my HR reps calling every few days just to get that.
When I went to complain about my lost/​damaged items, I had to/​still have to jump through hoops. Filling out this form and that form, then I have to MAIL them it back. Why the hell can’t I just do it over the computer?! It’s 2014!!! They want invoices of my items. Yeah, sure no problem, let me just find it from my Dad all those years back, and while I’m at it, I’ll find the one for my kitchen table.
Bottom line, this company is a total scam, and I wish I knew before I used them. I want my money back, and I want all of my items replaced, but I’m not holding my breath. If you do decide to use them, best of luck, you’ll need it. Also, if you’re expecting a response from them for anything, hope you’re sitting down, it’ll be a while.

Opportunistic, careless and inaccurate. They delivered someone else’s belongings to me, and also broke several pieces of my furniture. Once they load your belongings, you’re completely at their mercy. They insist on CASH before delivery for a reason — so you have NO recourse when they screw up.

We obtained a quote from Ron at Über (which is the same as Blueline Van Lines).
I sent Ron and email with the reference number. When we spoke, he again needed the reference number, which I supplied. He then asked me where it was being picked up from. I told him that should all be in the quote. He stated the pick up location and I told him that was incorrect. I told him I had the zip code. I gave it to him FOUR TIMES and after his asking for it for the fifth time, I told him to never mind. His reply??? He says to me, and I quote, ‘KISS MY ASS LADY’. Then he hung up the phone. I can clearly see why you have such low scores. Ron treated me terribly. You say you record the calls? Have a listen to this one.
Listen to the reviews — do not use these people.

where to begin?
1) The estimate is useless because when the movers arrive their sole job is to upcharge you. They will claim that the your stuff occupies X amount of cubic feet in their truck regardless of your estimate. You are a hostage and have no choice but to pay this upcharge. Total scam.
2)The people who respond to you prior to the move will not respond to you afterwards. You are left with talking to clueless customer service people instead.
3) The clueless customer service people remind you that your contract says there is no guaranteed delivery date and that it could take 2 – 3 weeks before you get your stuff. We got it 4 days after we moved in but who knows how long it may take for the next guy.
4) Jet Blue AKA Blueline says all the drivers are their people, but that is false. The delivery guys were from somewhere else, and one of them stole cash out of my wife’s purse. We were going to tip them with this money but so be it.
5) Various things were ‘missing’. Movies, video games, etc. disappeared.
We had to do something on short notice to move. Obey your instincts and avoid.

I know it’s only a matter of hours before Unilocal removes my review for the 4^th time. I’ve re-​written the review completely different each time but the «filter» seems to feel my review is not valid. I am actually trying to save someone from going through what I, and many others, have gone through with Blueline or JetBlue (their other name). They will low-​ball the price and then charge you more, they will take WEEKS to deliver your stuff, and then things will be missing or broken. I believe it is important to realize how incompetent these people are. Maybe moving within the state of New Jersey they are not so bad but certainly do not use them to move across the country.

Laughing! So this is a continuation of my previous post. This morning my husband was at work and got a call from Jerome. As we already have a claim in for our $ 1000 deposit I figured it was about this so I called him back. I am «the new kid on the block» poster just to put this together. I call Blueline back and this is the conversation: Blueline: «uh uh hello (slurring) is there something I can do?» My reply: I am returning Jeromes phone call. is the Bluelines”?? Silence for 30 – 40 seconds Me: Hello hello, guy on other end «uhh just give me a second».after 2 minutes. ME: HELLO IS SOMEONE THERE WHAT ARE YOU DOING, I AM RETURNING JEROMES PHONE CALL WHO IS THIS”. (LAUGHING AND GIGGLING IN THE BACKGROUND LIKE A PARTY GOING ON) «oh this is Jerome» ME: well you called me why aren’t you talking… CLICK! HE DISCONNECTED… lol. Please people, this is a scam company. don’t lose you money or belongings THERE ARE TONS OF COMPLAINTS. They used to be UBER and switched names for good reason but are still the same. RUN. RUN AWAY!

The most horrible experience of my life!!!
After calling many times and leaving many voicemails I just want to know when should I be expecting my belongings. I was fine when I started this process and was talking to the sales rep. I was informed that it will take 5 – 7 days for my items to get to me. My move in date was August 13^th so I had my pick up date for Saturday August 9^th. Everything was fine until August 8^th when I was informed by the truck driver that they will pick items on August 9^th but it will be arriving on August 11^th from the truck driver. I talked to the dispatcher and they told me since it is noted in my file that I won’t be in my new apartment until August 13^th, that my belongs will get to by my first scheduled move date, which was August 13^th. Once again all was fine. On Saturday when my truck driver showed up he informed me that my items will get to me on Monday August 11^th (and to see if I can get my apartment early to get my belongings) or 2 weeks from August 9^th. I proceeded to call the your company and after talking to dispatch again and (looking for a new moving company) I was assured that I would have my belongs to me by August 14^th.
The problem that I have now is that it is August 14^th and I don’t have my belongs. I received a call on August 12^th from the truck driver at 1:26 pm est that my belongs should be to me on August 13^th between 8 and 10 am. After hearing this was feeling great and fine about the company. At 8:41 pm est I received a call from the truck driver that he could not deliver my belongs because his truck broke down. I’ve called many times in the last couple of days left many messages and no one was contacted me back. The one time I did speck to someone they said that my job was not updated in the system and that she would have someone call me back, but no one ever did. I don’t even know if your company still have my belongs, which is 99% of everything I own.
This company has made a stressful move even more stressful.

This company is the absolute WORST. DO NOT USE THEM. They are a fraud and should be shut down. Unprofessional, no communication, terrible customer service. … Took 25 days for them to deliver my items and most of items had been damaged. I HATE them. No one could tell me 14 days after pickup WHEN my goods would be delivered and WHERE they were at the time. No return calls, all false promises by sales rep (Randy) and all bs on their website. One of the all time worst decisions I’ve ever made was using Blue Line for a move. They are 100% shysters??? You’ve been warned.