A & K Equipment

Hands down the most RUDE and UNPROFESSIONAL business experience I have had. Karen does not listen and talks over you. After paying $ 4000 for a plow installation on January 22, and have it fail in less than 30 minutes of usage during the storm cleanup, you would think when I called to ask for help I was inconveniencing Karen. She was unapologetic, did not empathize with my situation and offered no solutions other than «get the vehicle here and we’ll check it when we can» I pleaded with her and explained that the truck was immovable as the newly installed plow was in the full down position contacting the ground… still no solution and no apologies. I had to send two of my hourly employees on the road for an entire day (A&K doesn’t do road service… even after you spend $ 4,000 with them) to remove the plow, travel to their location to have the plow reinstalled and repaired.
They reinstall the plow with no explanation as to the root cause of the unit’s failure and sent my drivers on their way.
I called Karen after the all-​day ordeal was over to thank her for her help and consideration… I asked her what was the issue with the plow’s failure… was it operator error, a unit malfunction?, etc. I couldn’t believe what she told me…“I’m not going to get into it with you… I’d rather not say”…she continued…“because I don’t want to hear you scream at me” …I have never screamed at Karen… to the contrary I couldn’t get a word in during our multiple conversations because she would always cut me off in mid-​sentence while I was pleading for her help.
I asked again, thinking after spending good money that I MIGHT be entitled to an explanation as to what the failure was. Karen’s response…“Look…all I can tell you that it’s fixed and if you have any more problems let us know“
So now I have a $ 4,000 plow on my new vehicle that I can not depend on. More sadly in that A&K has proven themselves to be unreliable and difficult to do business with.
So my friends, if are thinking of doing business with A&K and don’t mind being treated in the same fashion, by all means go ahead and spend your hard-​earned dollars there.
I won’t be sending any more vehicles to them. Guaranteed.
P.S.
Its now 8:30 P.M. and guess what… you got it. the plow isn’t working AGAIN and my truck is disabled… after A&K said it was fine. Stay tuned for updates.
I’ll call A&K in the morning and pay my drivers AGAIN out of pocket because Karen states A&K «doesn’t do road service» even after I spent $ 4,000.