Time Warner Cable

Wife is surprised how quick the service is. Im actually surprised myself considering I work for IT here in Radcliff.

TWC is really the only option available in my area and we needed internet for my husband’s job. When we first moved we had a decent package of High Speed internet and a medium cable bundle for $ 65/​month (tax and everything). Our bill went up to $ 150 after our 12 month mark and has been outrageous ever since. I tried everything I could think of, and talked to several (over a dozen?) people trying to straighten out my bill, even to the point of attempting to cancel service. Trying to cancel service was almost impossible as well and I was finally talked in to keeping the minimum $ 14.99 internet and basic $ 19.99 cable. $ 35 seemed ok for bare essentials (checking email and local channels) so I agreed. EVERY bill for this basic minimum package is over $ 70 because of taxes and fees. We are not getting nearly the product as the first year but I figured we’d move soon so I could deal with it. Now every other month our bill is raised $ 5 for some tax or fee. How our package more than doubles is insane. Thankfully I am moving in a couple of weeks and will not have to deal with them again.

TWC set up an appointment to install our cable from 9 – 10. We waited and finally contacted the company at 10. The answered for TWC let us know the technician was on his way.
After 30 minutes my husband contacted TWC. Again we were told he’s on his way. By 11 I was ready to call it quits on this cable provider. I called and let the answerer know the service was sketchy and he can call his technician off. The answerer then informed me that he hadn’t actually talked to the technician and didn’t know where he was, despite the last 2 phone calls when we were told the technician
was on his way.
I held on the line while the answerer called the technician. When he returned to the line, he said the technician was at the post gate.
The technician showed, Loren, at 11:11. We told him thanks but no thanks.

TWC is almost impossible to disconnect. We have used many ISPs in our moves almost every two years. Today, for instance, it took me four people (Janitas, Jason, Antoine, Mary) to try to disconnect our $ 200+/month service because of our military move. Mary was finally able to schedule a disconnect date. She handed me off to a fifth person (Liz) who was supposed to schedule a pick up of equipment; she pretended that she couldn’t hear me and hung up. We had TWC at West Point and experienced the same disorganized disconnect service system. The TWC office staff here in Radcliff, on the other hand, is very friendly and helpful.

This is by far the worst cable company I have ever had. Horrible equipment, over the top pricing, bad customer service, and they are shady. We have upgraded our account several times only to be charged double or more than what we were told. This has been true wether we do it online, in store, or by phone. I am currently paying for 30 meg internet. and it drops consistently, holding at 1 – 5 megs at best. I would leave them in a heart beat if we had another provider available in our area.