Knox Ford

Came here to see Steve the tire expert /​manager for advice on a set of tires. He was highly recommended by a few locals who swear and trust their fleet for both price value and service. Steve helped to suggest a few brands. And now I have a truck that rides like a car now. My last set were off road BF Goodrich all terrain AT/​TKO 8 years old with 40k miles. That were dry rotting for the past 3 years. The tires looked good except one started to cap separate. They have very new Hunter mounting and balancing machines. One out of 4 rims had a paint scuff scratches damage to the rim so I’m happy as these are the second set I’ve ever purchased for the truck. One of 4 of the valve stems was missing a cap. I’m guessing they were in a hurry. I’d take one off my lawn mower. In the meantime. As a former tech. I know things just happen. So. In general I’m happy.
Service 3
Ambiance 5
Location 4
Value 5
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I would not give any stars but had to in order to warn others. I don’t think they want to sell cars. Wasted my time dealing with the «professionals» they claim to be. Test drove a Focus asked several questions about previous owner to where did car come from… Don’t want any cars from New York area. Seemed like every question was answered with I don’t know or not sure. Shop is closed we can find out for you. Call back call back… we had CASH in hand, I think they did not want to deal with us because w were not financing with them… oh well their loss. Don’t waste your time. Just saying…

Don’t waste your time. The sales staff could not answer our questions about the car the response was «I don’t know» or «I’m not sure». Very defensive. It was almost like they could care less if they made a sale. We had cash and was ready to buy.