Sound Decisions

They did a phenomenal job with the install and they have great guest service. I got two 12″ Subs from them and they are the best subs I ever bought. If you’re looking into hooking up your car with some audio or anything else. Make the right decision. Sound Decisions.

Sound Decisions is best described with one word. Excellence. I originally had my car stereo installed in California. Long story short something was causing my battery to die every night. I took it to Stereo1 in Milwaukee first with no results after 4 appointments.
With just one appointment with Sound Decision they were able to fix the problem and make the stereo better than ever. They are very professional and do their best on each and every vehicle they work on. Highly recommended.

Two and a half years following install… update:
Navigation stops working. Have a shop open everything up only to discover Sound Decisions did a terrible job with the install. They actually showed me the work on the inside and everything was tore up, placement of the gps unit was abysmal, sloppy work overall. I’m amazed it even lasted this long.
Back up camera stops working. Take apart the entire trunk to discover rust as Sound Decision cracked the license plate light casing to insert the camera wire… and never informed me. Discover the camera stopped working because the install included stuffing wiring into the trunk arm. They didn’t put it in correctly and so it was rubbing every time the trunk was opened with normal use. Once everything was taken out, discovered multiple brackets had been broken and nobody had told me. Had to order all new parts as the install Sound Decisions performed left everything unusable.
I had the entire system taken out and re-​installed with a four year warranty from a different shop. Cost more but its definitely worth it.
My opinion… if you want a cheap install that looks great on the outside and only for the short term, this is your place. If you’re looking for a shop that takes care of your vehicle and informs you of the work that was done, I would go elsewhere.

Great customer service, would highly recommend. Thanks for being such a stand up business man and standing behind your products. I will definitely be doing business with you again

I’ve gone to Sound Decisions for an automatic starter then later to install a camera and DVR.
They got the work done within very good time limits and the professionalism of the staff is a welcome thing these days.
I will be going back very soon for some more work and recommend them to my friends and family. Keep up the good work Sound Decisions! ;-)

Wow — seriously!
Been driving by that pink mailbox since I was a teenager so decided to give them a try. Had an iPhone jack put in my car a few years ago by these guys and after a year the jack stopped working. Talked to Chris who said, «Get it in, let’s swap it out no charge.»
Awesome! Newer, slimmer jack, same manufacturer. Good to go!
A little more than a year later — this jack stopped working as well. What the ???
Was it me, the jack? My car? The phone?
Discussed this with Chris who said, yep, you guessed it. «Get it in, let’s swap it out no charge!»
Wow! I asked Chris if I could change the iPhone jack to a headphone jack instead and he said sure. I asked him what the cost to do this would be, and he said «No charge».
Needless to say, I tipped the install tech well and as for Chris? He represents exactly what his radio commercial spots say Sound Decisions is. Über customer service and I’m sure his Dad is proud.
Thanks Sound Decisions, you guys rock!
p. s. The unorthodox location of these guys makes for lower overhead which means???
You guessed it, lower prices for the customer. It doesn’t have to be pretty, just needs to be effective. They get it done.

This is a small «mom & pop» operation, but very professional. The weather was nice so the staff worked on the cars outside in the driveway. The staff was friendly and helpful, and they worked quickly and efficiently. They installed a remote starter for my car, and the price could not be beat. Worth the drive to Racine!

Great work, fast service, and friendly people. They even dropped me off at the mall while they did the work so I wouldn’t have to wait and be bored. :)

Consulted this company after going to best buy. Price points were same for a head unit, but quality was better. After I chose a head unit, was pleased to see that install was free. Dash kit and wiring harness cost through them was same as I could get online, so had them do it. They did a custom wiring job to permanently install a phone charging cord. The stereo looked great and everything worked.
The owner was super nice, very pleasant and tried to figure out my needs prior to suggesting a product and turns out he’s great at selling me what I want, and not things I don’t need. Therefore, I got what I wanted, paid less and had a quick install. I would absolutely recommend them and refer clients to their business.