Quirk Ford

I ordered an expensive part from these guys and they stiffed me. The part never shipped, they don’t answer the phone, and haven’t returned my call. Now I have to deal with the credit card company about this.

I bought a 2013 Ford Explorer XLT from Quirk in January 2013. Literally 3 years and a week later, with only 32K miles on the vehicle, I noticed paint bubbling around the hood, chipping away, flaking off, and beginning to show signs of rust. I brought the Explorer to a Ford dealership closer to home and was told by the head of the body shop that this was a «known defect» of which Ford and its dealers were well aware, and that I should see if I could get Quirk to help me out. Ford took the position that the vehicle was about a week outside of the 3 year warranty period (although it was 4K miles under the mileage portion of the warranty) and refused to make the repairs. A quick google search shows that the issue of «bubbling» paint on the hood of the Ford Explorers in 2013 was a known issue.
I contacted Quirk again and was told to take it up with Ford. I called Ford and was passed around and ultimately told «too bad, it’s just outside of the warranty period.» I called Quirk back and asked to speak with Robert Keith, the Quirk salesman who sold me the Explorer. He told me to ask to speak with service. They told me to talk to Ford.
Around and around it went until I forked out $ 3100 of my money to have Muzi Ford repair the hood/​paint job.
The car runs nice. It’s in great condition. I take care of it. But because of a defect which, according to one Ford dealership Ford and its dealers are well aware of, I was forced to spend my money to have this issue fixed.
Quirk sold the car, it should stand behind it. They have refused, and now I’m in the process of taking legal action as a last option. It’s too bad because I did what I could to avoid this by calling them and asking them to do the right thing and honor a product that they sold. Guess it’s on to small claims court but if you’re thinking about buying a Ford or any vehicle from Quirk, take this into account. I did have a good experience with Muzi, who was at least honest with me about this problem being something they were «very familiar with» whereas Quirk said they had no idea about this issue and suggested it was from rocks hitting the hood of my Explorer.
I will obviously not be buying another Ford or anything else from Quirk and am very disappointed that this was the kind of approach they took when handling a customer.

I bought a 2016 transit 250. Its a nice smooth ride compared to the van i had before. Tusani my salesman was awesome. We sat and shot the shit while we waited for my insurance company to get their shit together. All told it was a nice experience.

Had an amazing experience here with Albert Man who went above and beyond the call of duty — even working on his day off and paying our car registration fee so we wouldn’t have to drive back down to pay the DMV who messed up our plates transfer.
We got an awesome deal on the car we love. He wasn’t pushy and worked hard to get us the best price. Kept in constant contact as we battled the DMV to get our plates switched and made the overall process really easy.
Cheers Albert!

I’m happy to report I finally received my car back after 4 attempts to locate and repair a leak. I was ultimately working directly with Service Manager Bruce Kelly and Mike Quirk. I truly believe both to be men of their word. Both wanted to rectify my situation at all costs. I would suggest reaching out to Bruce if you have any service concerns. Mike Quirk is someone who stands by his vehicles and customer satisfaction is clearly important to him.
My sincere thanks to both Bruce Kelly AND Mike Quirk for preventing my first heart attack! Thanks Guys!

5 stars is a relative score given that this is a car dealer. As far as car dealers go I have always had a good experience with Quirk, and even though I now live in Rhode Island I have found this dealership to be the best around. Today I purchased a new SUV from Quirk and couldn’t be happier with the sales rep, Jeff Walsh. He was attentive to our wants and the negotiation process was fair. I highly recommend Quirk and in particular Jeff.

I came in with my husband just to have a look at a cargo van for our business. We ended up speaking with Albert Man and an hour later we left with an awesome deal on a Ford Transit. Albert was great, informative and no pressures at all, as well as willing to work with our budget. If you are ever in the market for a new vehicle, talk with Albert!

Regarding the actual dealership or my perception of it, I’d rate it a Unilocal 3 stars («A-​OK»). The showroom didn’t really stand out and well really there was nothing tangible I’d say that was either subpar or outstanding. Tusani, our salesperson is the reason for the upgrade to 4 stars.
Tusani was helpful, attentive, respectful, and eager to accommodate. Sure there was some haggling and negotiation but what is a trip to the dealership without that?! Tusani was very knowledgable about both the product and process– allowing my fiancé and I to feel at ease the entire time.
We left Quirk Ford with a great deal on a new car lease and most importantly an agent we could always call on if need be and for future engagements. Thanks Tusani P.

I came in last week needing to buy a couple Explorers. Lou was very helpful in finding what I needed for each vehicle. I got a decent deal and they will get a shot at my next Ford purchase. I didn’t feel any pressure from the dealer but I went in knowing exactly what I wanted and what I could reasonably expect to pay for it. I may have overpayed a little on one of the Explorers but I think I did ok.

I had my first car purchase here and I enjoyed the experience. The salesman I worked with (Robert Keith) was really awesome. I wasn’t expecting to purchase a car that day, as it was my first stop. (I’m the type to check out all my options first not typically go with the first thing I see.) Overall Robert was super helpful with the entire process, listened to my worries, and assured me that the car would be a good fit. I got a great deal too! My stepdad recommended Fords and I couldn’t be happier. Robert even put in a little bow on the dash because it was my first car! Super thoughtful.

I went to go test drive a few different cars. I worked with Albert Man. Really nice guy, super helpful and not pushy. He helped find a car that I wanted but I thought was out of my price range. I left there a happy customer.

I wish my attempt at getting service mirrored my sales experience. After waiting almost 10 minutes on the phone to book an appointment I punted and went elswhere. My Ford experience certainly is not reflective of the service I have had with my last two cars; a Benz and a Lexus. Next time I buy back to one of those versus a Ford.

I went in to Quirk Ford 2 days ago and met with Lou. I found Lou not only helpful and courteous, but he was most importantly for me, a no nonsense type of person. I told him that I had done the research online, knew what was available in their inventory of me 2015 cars, and was willing to pay xxxx dollars for the sticker price of yyyy dollars for a particular car in their existing inventory. If he was willing to do that, we have a deal, and if not, I would walk. I told him that he should not try to waste my time and I would not waste his as well.
Surprisingly to me, he was very cooperative and in 5 minutes I signed the papers. I wound up with a car for my daughter at an amount below the dealers cost, which was my offer for the car. I have never had a trouble free deal done in any car dealership before like this! I walked away extremely satisfied. Not only did I get the car at my price, they did not try to convince me how much they would lose if they did Yada Yada yada. Go to Quirk Ford and ask for Lou. Get your deal for yearend here!

I’ve fallen in love with my 2014 Escape Titanium, and with my salesperson, Albert Man. Both the car and the ‘man’ are stellar. Thank you, Quirk and Al for making this an easy and enjoyable experience. I couldn’t be more happy.
Cheers,
R

Disrespectful wait, am I even human. In the service department waiting to get my car and self acknowledged by a service person. I only need and oil change and tire rotation, but I stand here waiting for busy personnel to tend to me.

DO NOT TAKE ON THIS DEALERSHIP.
I leased a brand-​new car in 2012 which turned out to be a lemon (the battery went dead in the middle of winter 2 times). I decide to give them a second chance. That was one, big mistake! I get an ex-​cop who doesn’t know anything about cars. In addition, I have problems with the car 5 months after! The car gets stuck in the ignition.
I call up the dealership and they basically had the attitude, «it is your problem.» They are a bunch of clowns only looking desperately to hook you into another mess!

We we to Quirk Ford to trade in and purchase a new vehicle. Our first deal fell through — I tend be really tough when it comes to car buying but Sean Cotton made it right and the second deal went perfectly. My father loves Quirk Nissan and I am happy we gave Quirk Ford a try.

I’ve never felt so pressured into buying a car before. Ever. Long story short, they got their sale, and I’m left with a massive pit in my stomach and the feeling of being taken advantage of. I went back the next day to see if there was anything I could do about the sale, but I was treated like a child and told it was just buyer’s remorse and that I’ll feel better about it soon. The salesman, who went on vacation the morning after I purchased the car, emailed me a week later to see how I like the car. I told him that I do not like the car and that it was a mistake. I asked what I could do to possibly get out of the contract, and he never responded.
I’ve dealt with really great car sales people before. Not in this case. It really sucks when someone gets pressured into making a decision that they don’t want to make, all in the name of landing a sale. I’ve owned several cars before this and I purchased them all from the same dealer because they were nice and did NOT pressure people. That dealership earned a loyal customer in me. I decided to give Quirk Ford a try and I’ve never regretted anything so much before in my life. They got their sale, but they sure as heck did not get my loyalty.

I went in last week to get my car checked out and was instantly greeted with a friendly smile and «hello, how can I help you?». The customer service was fantastic. The quality of work was excellent and it was all done in a timely manner. I believe the man that worked with me was Bruce? He was so professional and helped me right away. I am happy that I stumbled across them and I will be going back there for any of my car troubles or needs!

All I have to say is OUTSTANDING! Quirk Ford definitely lives up to it’s name and you could see why they are on the top of the list when it comes to dealerships. They always deliver to the customer’s needs. I know this because I’m a return customer and for good reason! Adam Johnstone has went above and beyond to make certain that I’ve received the customer service in the highest regard. I highly recommend this place if you are looking to purchase your next vehicle.