First Class Plumbing & Heating Corp.

These guys are incredible. We’ve had such a hard time finding people who know Baxi Luna systems and through a very roundabout series of calls we found First Class. David talked me through a series of steps to test the systems (we have 3) and troubleshoot over the phone, and called to check-​in periodically and even talked to the National Grid tech when they were here. All before we’d even met or he knew he’d have our business.
Eventually he did need to come over for one of the units. He worked fast and methodically, and explained what he was doing. Also gave me a quick run down of the installation and what he would do differently (like i said, they know their Baxi Luna and have a strong relationship with the New England Baxi reps in case they need to troubleshoot). I can’t recommend them enough. They will certainly have our business moving forward.

Awful service. 8 or more calls over 3 months, messages left each time, no returned calls. All messages left were always nice, never nasty. Finally got him and set a date. Date comes and goes — no show. We call again several times, no response. We tried to use these guys because they were the original installer of a Baxi high efficiency hot water system in our house so they presumably know it well, but clearly they’re of no help.
Understandably, my advice is to avoid these guys — if I could do zero stars I would.

I am shocked there are no reviews for this business! Finding a good plumber is like finding a needle in a haystack. My fiancé and I worked with a completely incompetent plumber on updating our entire two family house (this would be considered a very large job). He was a nice guy but sadly he was a huge disappointment in terms of time and quality of work. First Class came in and saved the day. They accomplished in one day what the previous plumber took four months to do. I can’t speak more highly about the entire crew and operation. They will be the only plumbers we work with here on out.