Compass Furnished Apartments

Incredible guest services! I was met in the parking garage by the concierge, received assistance to my room and given details of the area. The building is nice and extremely clean. I loved all the finishes, from the wool rug, the art and especially the bed (which I will be buying!). Boston Burger Company directly across the street was super tasty and a must try. Compass Furnished Apartments is now my ‘go to’ place to stay in Bean Town. Many thanks!

Stayed at the 86 Charles St. location for the month of September. Very nice furnishings, kitchen items seemed brand new, everything I needed was there, great TV channel selection. Air Conditioning very effective, great location, and clean. There is no ventilation for the stove so I had to be sure to open my window to clear out the smoke. Move-​in was very easy and seamless. Great location and am sad to leave!

Be very careful of their hidden charges. Neglected to disclose many hidden charges, until after I rented the unit and it was too late. Unsatisfactory customer service as well. Exterior of the apartment was extremely neglected and dirty. Trash piled up in the hallway in front of my door made it impossible to use one of my doors. I’ve been traveling for work for 26 years. This is my first negative review about any company from which I’ve rented an apartment. I wouldn’t recommend Compass Corporate Housing to any of my many businesses associates that will be returning to work in Boston.

I lived in a Compass Furnished Apartment for 7 months ending on February 1^st. The apartment itself is fine, outside of some cheap furnishings (desk chair fell apart, kitchen items were worn, mattress was very old and TV barely worked). The building was the best part (probably because it doesn’t have anything to do with Compass). I stayed at their unit at 300 E 39^th St, a building with a small but nice gym, perfect rooftop and helpful concierge.
My issue with Compass has to do with their customer service. They state that their goal is to ‘Exceed Customer Expectations’ and in my case, they failed to even meet my expectations. Upon leaving the unit, I notified as many people as possible of my new address but in the haste of moving, a few family members slipped the cracks and sent my birthday gifts to my corporate unit that I had vacated. Now almost 3 weeks later, attempts to coordinate retrieval of these items with Compass has failed miserably. They have offered every excuse in the book instead of just going to the unit and speaking with the current tenant to get my mail. I’ve dealt with 3 lower level employees who were of no help and then after seeing the management tab on their website, I contacted the President and CEO, neither of whom have been helpful so far.
All in all, for a business that relies on word of mouth and customer retention, Compass fails to meet expectations in customer service and quality. I’ll update in case my issue with them changes but for now, steer clear.

Stayed here for corporate housing. We absolutely love it. Furnished apartments (studio) are extremely well managed and efficient for the space they provide. The staff is there to help at any time (even at 3AM when the door wasn’t opening). Beautiful apartments, lounge, great gym, free coffee, great staff, great location… Highly recommended.

My husband and I are currently staying in a Compass Furnished Apartment. We love it! The apartment was so clean when we arrived! Spotless! The apartment is up to date with a modern kitchen and very nice furnishings and accent pieces. The Compass Team has been very easy to work with and very friendly! I HIGHLY recommend Compass!