Bodyworks Healing Center

TERRIBLE!!! I had a groupon and She told me she had «a million» people and couldn’t fit me in. I tried again to book, worried about my groupon expiring, she asked me for the groupon code and said she would contact me as soon as she had an opening. So she cashed in with groupon, got paid and never called me back to schedule an appt. I called her a month later, again no response. She not only avoided me, but when I recently contacted her for an appt, she said «don’t expect me to do a 90 min service» (what I paid for). Please, please, don’t waste your time or money on this woman. Lousy customer service. Yes, I will be reporting her to BBB and groupon.

Wow! The negative reviews… all about scheduling. I email Kim and we work it out eventually. But the massage… can’t be beat. I have chronic pain from surgeries and when I leave there I feel like a million bucks. Is it Newbury Street? No. But it’s a great massage and Kim is very sweet.

After seeing numerous doctors, I was at my wit’s end until I found Kim’s Bodyworks. So far I’ve had three treatments and I’m like a new person. Thanks to Kim, I have more movement in my thumb, hand, and shoulder. Whereas, prior to seeing Kim, I was unable to do even the most simple tasks with my hand because of a treadmill accident. I had not been able to sleep through the night because of all the pain and discomfort. But, now I’m getting a good night’s sleep. I’m sure that I owe all of this to the exceptional massage therapy done by Kim. I have found Kim to be very skillful in her work and recommend going there.

I wish I had listened to the other people who gave negative reviews on here. Pretty much everything they said happened to them, happened to me. Weeks of my trying to secure an appointment with the clearly uninterested owner. When I got there she asked me nothing of my history. I’m not even sure I got a shiatsu massage.. . if a shiatsu massage is exactly the same as a regular massage only with no lotion then yes. The massage itself was neither good nor bad. The owner pretty much interrogated me the whole time and talked about unrelaxing subjects such as pediphiles and illegal immigrants.. .There was no music, but there was construction noise. She left the room to get her phone, which rang periodically for extended periods of time during the massage. It was by far the worst experience I’ve ever had in a place of business. She finished up by condescending to me about my groupon and saying she’d never had one used before.. . which is clearly a lie given the other reviews on here. The whole thing left me confused and tense.

The owner honored my voucher even though it was expired, and on top of that gave me an extra 30mins due to an scheduling conflict. The massage was great. Thank You!

I received a groupon as a gift from a friend, at which Kim canceled my first appointment due to family matters, which is understandable. It began to become unprofessional when she never made an effort to reschedule, not returning phone calls and extremely vague responses through ongoing emails. When she asked what days I was free I told her, hoping to squeeze into what seemed like a tight schedule. Her response was unbelievable.
«You never had an appointment and that is plain rude to have made that claim, then to try and force me to accommodate you» She threatened to report to groupon (although she claims my friend never gave her a groupon number).
I was in complete shock of the unprofessional manner of not only how she runs her business, but how she treats customers.
There are hundreds of places to receive wonderful service and feel comfortable that you made a good choice for a massage. This isn’t one of of them.
Needless to say, my friend has to now attempt to get a refund back from groupon.

I just left an amazing experience ! Her type of treatment isn’t a massage it’s a full body experience and connection. I feel relaxed and she was able to point out problem areas and what they were connected to in my body (ex my kidney area spasms bc of kidney stones) and fix the issue. I will definately be coming back :) thanks!

I had an amazing experience with Kim. I called this morning in need of a massage appointment. For the past week, I’ve had terrible neck and shoulder pain as a result of lifting a couch the wrong way. Kim scheduled me for this afternoon (so I didn’t have a problem as the past reviewer did.)
Kim found my spasm points right away and got to work. She played calm and peaceful music and educated me on her other passion, homeopathy. I have to say this is one of the best massages I’ve ever received.
I’ll definitely be coming back to Kim.

I’m not surprised there are no reviews. I purchased a groupon for a 60 min shiatsu massage and 30 min reflexology. Per the groupon, I emailed to schedule an appointment. Given circumstances in life, I had to reschedule a couple times, always 2 – 6 days in advance. One email said she couldn’t fit me in on one day bc that’s when her «real» customers come in… When I finally went to my scheduled appointment, the door to the place was locked. I waited, knocked on the door, called the number, left a message and emailed the same address I scheduled my appointment. I waited until 1:20 as my appointment was at 1:00. As I was leaving, I got an alert saying I had a voicemail (I didn’t have good service in the building and had to step outside to call/​email to begin with). The owners voicemail said that she was confused, she messed up the time, she thought I had already gone but there must be another person with my name, and offered lots of things like going back that day, next day, etc. When I returned home I wrote an email saying that I had taken the day off from work to do other things and for this massage and I couldn’t reschedule as my work schedule is too busy. And I told her I was requesting a refund from groupon. Hours later I received 2 RUDE emails asking why I didn’t pick up the phone (with a screenshot of the time she called me) and that said «go ahead and get take your $ 23 from me. You canceled last minute 3x I charge 25x!» I have emails proving when I canceled and this is certainly not the way to handle the situation. Needless to say this business is unprofessional and rude. I can’t even comment on the massage!