Enterprise Rent-A-Car

The staff was friendly, polite, and well informed of the cars they have. We took the train up from NYC and they were nice enough to not only pick us up, but dropped us off back at the train station at the end of our trip. We had a little trouble with the car when I accidentally locked the steering wheel. Their phone assistance told me how to fix the problem in minutes. Really can’t say a negative thing about the entire experience. Will definitely do business with them again.

Edit: Went to two stars (meh — I’ve experienced better) — reply from mgt and the employees are good.
I would have let the ¼ tank issue slip, but getting charged extra after 4 days (it was reversed) was too much.
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Leaves with ¼ tank of gas, so 1) you have to fill up before going anywhere and 2) hard to fill it back up to ¼ tank upon return. This only benefits them (less gas in idle cars, many will overshoot the ¼ tank to avoid refueling, so free gas).
Worse, I left with a receipt for the 4 days, then they put through the charge at $ 30 MORE — had to call for a refund.

Great service, quick pick up, I have rented from this location on for more then a few times and have never had a problem.

I was home for the holiday week and needed a car to be able to visit a few friends. I made a reservation with enterprise online and pickup was simple. I had arrived about an hour early because it just so happened to work out that way, but that was no problem and I was on the road within ten minutes. The staff was very friendly. When I returned on a Sunday I used the drop box to leave the keys and received a call Monday to confirm that the car had been dropped off and go over the charges. I would definitely rent from this location again. My only issue is that I hate how you rent for $ 20 a day or whatever that may be, but then there are all these extra insurance charges. I expect it, and this is the case pretty much wherever you rent, but I do wish they would included that all in the daily rate so I know exactly what is going on from the start.

My wife and I booked a car rental through Priceline for a trip to Texas to see our son graduate from Air Force Basic Training at Lackland Air Force Base; we were scheduled to leave last Wed. afternoon.
Four hours before we were due to leave we went to pick the car up at Enterprise… and were informed that there would be an additional $.25 per mile fee since we were traveling outside a bordering state. Nowhere was this mentioned on our reservation… in fact, the Priceline site clearly says, in bold green letters, «Unlimited Miles.» At any rate, they wanted to charge us an additional $ 600(!) on a $ 250 reservation… but they were willing to «meet us halfway» and «only» charge $ 315 extra.
We cancelled the reservation and called customer service; they were similarly unhelpful.
With less than 3 hours before we had to leave, we walked into Hertz Glens Falls. I told them what had happened, and without missing a beat, they set us up with a full sized car that we would pick up on our way at Albany airport, guaranteeing us unlimited mileage. I was shocked at how painless it was, given the fact that I almost had a coronary after dealing with Enterprise!
It was handled professionally, compassionately and quickly; and as a result I’ll be renting from Hertz from now on, and encouraging everyone I know to do the same.

This place was great. They drove 40 min to pick me up and I rented for 3 weeks. Not one issue with them and the cars were clean and fresh. The team was so friendly. I go to the adirondacks often and will make a habit of giving them all my business.