Us Airways – Terminal 7

I generally fly American from JFK/​NY, but today, filed US Air, bcse needed to get in earlier than my favorite American direct flight gets me in.
It was a nightmare experience overall — really rude staff at JFK that almost made me miss my flight; honestly, I’m easy going and rarely write a bad review; I won’t bore you with all the details, but they were over the top rude, obnoxious and completely unhelpful.
Then, to top it off, rude staff on the plane (from JFK to PHX — PHX to SAN were nice; they were probably from San Diego), but lame plane w/​absolutely no TVs or movies (or outlets) for 6 hr + 1 hour flight. Plus, it departed and arrived late. Not a fan — at all. Not happy that they are merging w/​my favorite airline — American — hope American straightens them out.

Can I give 0 stars?!? Worst «customer service» ever… flight was delayed coming in 5 times we missed our international flight and went to talk to the desk once we arrived the woman was simultaneously rude to me and another guest… that is talent. When I requested a supervisor the rude lady (Nainbi) only replies «Sure he will tell you the same thing» as she radios him and says «the guests I told you about are here» yes if you knew I missed my flight due to your delays you should be more prepared then to tell me to go away… I am stuck in a town I don’t know for 24 hrs now and am out about $ 600 once you include the overpriced hotel and taxi I need now and the rental car and hotel in Italy I am paying for and not using today… some sympathy or even anything but YOUR rudeness would have gone along way.

I think im ready to avoid flaying on US airways to New York so I don’t have to use this terminal

I’m as surprised as you are that I’m saying this, but I actually had no problems with Terminal 7. The entirety of it was actually clean and reasonably efficient, netting it a solid 2^nd place behind T5 for JFK Terminals.
What’s more is that I was actually FLOORED* by the pizza I got from Wolfgang Puck Express. After seeing what were undoubtedly the World’s Saddest Sausage Egg Bagels at Balducci’s, I wandered over to what I’m assuming is the celebrity chef section of the food court (Todd English is also in residence), trying to resist the siren call of the Auntie Anne’s aroma.
It was morning, so I ordered a $ 10 bacon & egg breakfast pizza. My expectations were fairly low, but I must admit that the pie I was given was SHOCKINGLY good airport pizza. Heavily laden with seemingly quality ingredients, a crisp, excellent crust, and well worth $ 10 considering a bottle of water is $ 4.50…perhaps this Wolfgang Puck guy knows what he’s doing after all.
Anyway, you don’t have to eat McDonald’s in T7 anymore. And that’s always a win.
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*Not actually floored, because the terminal wasn’t THAT clean.

A very nice, updated, clean terminal with some decent shops and restaurants. Being acclimated to Terminal 5, this terminal has certainly stepped up its game to compete with the Jet Blue crowd. The gates are easily accessible and the security is without extraneous wait times. The US Airways desk is small, but handles the customers with ease.
The waiting areas are comfortable with plenty of seats and outlets.

Efficient, if uninteresting airport terminal for United domestic (and other airline) passengers.
***
Came here a few times between ’11 to summer ’13.
This terminal is pretty average safe. There are some positive attributes and some that make this place a tad difficult to pass time. If you like luxury goods, pricy massage options, and aren’t discerning about quality of food, you may enjoy it more than I. Personally, Im not much of a fan, but I don’t dread having to come here either. I’ll break down my experience into different categories.
Terminal 7 has some positive features. It would not be fair to look at the place without acknowledging the better attributes.
What I like about the place is;
–There seldom is a lot of flight delays with outgoing flights, nor plan taxi delays for incoming flights.
–The security lines are fairly efficient. Often it takes me around 15 – 30 mins to get past security, with the security personnel being more professional and courteous than most.
–The terminal is fairly clean, although I haven’t used the bathrooms yet.
–The layout of the terminals are fairly close to one another. Walking from one end of the terminal to another seldom takes longer than 2 – 3 minutes.
–There’s nothing offensive about the terminal.
–There is a food court, a starbucks, and some Todd English restaurant as dining options.
–There is an electronics store, I recall, where you can obtain better than average headphones and the premium over purchasing them at an online store ins’t considerable.
Things I don’t for;
–Although there are a few dining selections, like Todd English, Wolfgang Puck Pizza, McDonalds, Cinnabon or something similar, there’s really nothing that I can recommend that isn’t any better than mediocre. Yes, save for McDonalds, I’ve tried almost all dining options there.
–When the terminal is busy, there aren’t enough seats and one might have to sit on the floor.
–There could be more electrical outlets.
–I dont recall there being free wifi.
–Although the exterior design isn’t offensive, its also one of the dullest in JFK. It has no character at all. I think its fine as is, for what it is however.
Things that don’t matter to me, but might for others;
–There are strangely, a lot of luxury good shops in this terminal, including Duty Free (which might as well not even be there for it’s eerie restrictive policies). Why one chooses to shop here instead of Manhattan is something that baffles me, but nonetheless there is that option.
Overall this is an okay place as long as its not too crowded, and mildly miserable when they are. If you have more than a few hours free time, I’d recommend spending it someplace else if possible.

This place is an embarrassment. I feel badly that this is the impression foreign visitors get of the US, albeit accurate I suppose, with the aging infrastructure and whatnot. Ripped seats, the ones that aren’t ripped are threadbare, nowhere near enough seats for the amount of gates, and desperately in need of an update. Pan Am was probably Terminal 7’s main airline the last time this place saw a remodel, let alone a coat of paint. Forget about finding any outlets. Mobile phones and other consumer electronics did not exist the last time this craphole got a makeover.

Aside from the extremley slow an not to bright Red coats, whom pointed me in the wrong direction. I like the US AIRWAYS folks!

Booked a flight home from JFK for 6:30 AM, ONLY so I could make it to California at 11:45 AM – with plenty of time to spare before my 2 PM shift at work.
Got to JFK before the sun did, only to find out that my early flight was delayed. How long? 15 minutes. Not bad, right? Right.
Then it got delayed for 15 minutes 8 times, totaling a 2-​hour delayed departure to Phoenix, AZ. Apparently, US Airways was understaffed. Landed in Phoenix, and all passengers missed their connecting flights.
One of the flight attendants assured me, «You’re flying into Orange County? No worries. We have a plane leaving out of there about once every hour.» OK, I thought. Not a big deal.
Except that was a lie, because it wasn’t till 3 hours later that I boarded a plane California-​bound. I’m not one to gripe, nor am I one to complain. Generally, I’m easily pleased and easy-​going, but I cannot say that I will ever fly US Airways again. On top of everything, the staff was rude, inefficient, and unhelpful about landing/​procedures for the missed flights (with the exception of one nice older woman).
Worse than American, worse than RyanAir! Never again.

Airline is located in Terminal 7 along with other Star Alliance airlines.
The food near the gates of US Airways is decent if you need something to eat. Otherwise, the staff at this location of the airline have all been courteous and helpful.
I did not have any problems with the airlines but I did have a great flight team that took us to JFK. They offered my whole row free drinks (alcoholic ones that is) since we had to deal with three kids that were sitting behind us and kicking us for about 90% of the flight and its the stewardess that noticed and said something to the parents who were two rows back. Since it had been an hour and a half of the flight that we endured this… the staff felt bad and tried to have the parents rectify the situation since they didn’t free rounds the whole rest of the flight.
Best flight crew during that flight from PHX to JFK!!!