Time Warner Cable

Just a joke all around. They will convince you that you’re getting a deal, it may only last a few months. The remotes that TW offers are garbage. The buttons stop working without reason and relatively fast. The channels freeze and yet you pay for full service. This particular location is very deceptive with TW packages. I was offered a certain price and charged another on the bill.

Terrible service, interrupts quite often; no, you do not get what you pay for, you get substantially less. When the time is due to update modem there are no notices, you will know when your service will be below par. If I had Verizon FIOS in the area it would be my first choice — otherwise am stuck with these bastards.

Absolutely the worst company I’ve dealt with in NYC thus far. Their ethics are non-​existent, their disclosures are absurd. Thieving, money grabbing corporation. Not only did they not provide the service they promised, they overcharged me, lied about equipment non-​returns and then had the audacity to threaten to take me to collections. I am an extremely financially responsible person, I take care of my business in a timely fashion, however TWC has an amazing way of turning their deficiencies as a company into ‘my problem’. If I treated my clients as I have been treated by TWC, I would have lost my job. Do not, repeat, do NOT use TWC for any internet, phone or cable needs. Be warned!

When my cable modem went out and a tech wasn’t able to come soon enough or when I was available, I asked for the closest TWC store so I could just pick up a new device sooner. Accordingly, I came here on a Saturday afternoon to swap out my modem (after 5 years with the last one). The place was very busy and I had to wait in a queue to give my name and the reason I was there.
Great thing is that I didn’t wait more than 5 minutes before being called and the swap was super quick and easy. The rep who helped me was very courteous and made sure I knew about their other bundles/​specials but without being too pushy.
There is a parking lot adjacent to the building, which is a great convenience in this area.
Two weeks with the new modem and I’m happy as it’s been reliable so far and is much faster than my old one. Plus, the new one has wireless built in — which I realize may be the standard now but wasn’t offered on my previous one.
I hope I don’t have any similar issues anytime soon. If/​when I do, however, I’d be okay coming back to this location.

Will I ever finally get a cable box that actually works? I am on my 4^th exchange now within the past 2 years but that’s not counting the time they accidentally mailed me the wrong model box and I had to return it.
Box #1 was locking up to the point where I couldn’t even turn it off. I had to walk over and pull the plug in order to get it to turn off. Called them up and they reset it, it got to the point where I was calling to reset it about once a week. I said enough is enough I need a new one. They sent me a refurbished one, yes I could tell it wasn’t new so that’s box #2. That box was quite possibly worse than the one I had. Then they send me a newer model that I was unfamiliar with but it didn’t have all the right ports. I had to exchange it that was box #3. Mailed it back and got another one but now I was having different issues. I couldn’t change the channel, it was very laggy. On demand channels didn’t work like 60% of the time, that was box #4. This time we decided to bring it back to the TWC location in person to explain the difficulties we were having and inform them just how many times we have switched boxes. Box #5 worked well for a while but now a few months later it’s back up to it’s old tricks. This one at least resets itself when it’s been frozen over a certain amount of time however there are times I’m watching on demand and suddenly all the sound goes out. I have to stop the show and then restart it and then it works for a few minutes and does it again.
Unfortunately since I live in a building we must all use the same provider so I am locked into service with this company against my will so to speak. They do however povide a bulk discount which includes two complimentary premium channels (HBO & Showtime). Here we go onto Box #6 which I have yet to go pick up. Wish me luck but somehow I’m skeptical.
I will also add that when it rains really bad in our area we tend to get outages. Usuallly it’s only the internet that goes out and not the TV so at least we still have something to keep us entertained.
The two star rating provided is only due to the fact that when we do call at least the customer service reps are cooperative and do try to do their best to rectify our issues. I can’t wait until I move into a house so I have some actual options on who I decide I want my provider to be.

I just spent 2 hours on the phone trying to resolve a problem that twc is totally responsible for. Every time they service someone on my block they disconnect someone else. This has been going on for days and has happened to me at least 4 times. When you get customer svce after listening to machine bullshit you get a rep that has no idea what you are talking about. The guys in the trucks are either stupid, untrainable or don’t care. Probably all 3. Stay away from this nightmare of a co if possible.

Not just this location but the entire company have no idea what the heck they are doing. The operations/​call center misinform customers and would care less what happen after. I have a perfect credit score and the sent me to collection because I was misinformed by one of the employees. These people take no responsibility and does not care about customers. The JUST DONT CARE!
At this point I would really like to get in touch with someone higher than just some person over the phone.
Customers should not have to be penalized because employees have no clue what they tell customer calling!!! Educate your employee on rules and regulations of just SHUT the hell down!
They owe me $ and sent me to collections. This is pretty «Effed» up if you ask me!
I would never ever recommend this company which means if I have to just be satisfy with a no name service or no cable/​internet at all then so be it.
I went to this store with the letter I received and the employee I spoke to again is not giving the correct info!!! WTF is up with this place??? Why is this company still in existence?
Beware my fellow consumers. This company suck!

Easy breezy beautiful customer service!
We told them our name and reason for visit. Then we were 3^rd in line and was seen in less than 10 minutes. Woot Woot!
Staff member, Veronica, was super helpful in resolving our billing issue. She took the time to review our case and explain what happened to us. We appreciated it very much!
So we have come to the conclusion that dealing with an actual Timewarner salesperson in person is so much more helpful than through a service representative on the telephone. The service rep on the phone was the one who messed up our bill even more in the first place. SMH!
We are definitely coming back to this efficient Time Warner location. That’s for sure!
TIP: Best time to go is on a weekday! Less traffic!!!

This review is for the the actual TWC Atlantic Avenue location. First, the parking lot is a complete nightmare! It’s pretty small so be warned… if a few cars attempt to get in/​out at the same time… well… good friggin luck! The only reason I decided to try the lot was because street parking wasn’t happening. Somehow I did get a spot as I was trying to exit the lot. I actually was blocked in from exiting when someone happened to pull out & I was able to back right into the spot. Lucky me! *sarcasm, yes* Parking experience wasted a good 10 – 15 minutes of my life…
Inside the place wasn’t great either. They take your name as you enter & ask you what you’re there for. Then you have to go & wait for someone to call your name (kinda like a DMV). There were only 3 chairs to sit on (all occupied) that I could see so basically this was «standing room only» (DMV at least has some seating!) I did manage to get a seat within about 5 minutes or so. Lucky me again! I saw at least 7 work stations, 4 of which were occupied. I’d say I waited around 20 – 30 minutes to get called. Was sure glad I got that seat I tell ya! At some point, one of the customer service reps pointed out to someone that he had to go thru the list before he could help them as they stood infront of his station asking him questions. That’s when I noticed the board behind me to the right. Even saw my name listed as #2 on the list. I was beginning to wonder if I made the list…
As soon as my name was called I was done in about 3 minutes! The reason I am giving this place 2 stars instead of just 1 star is because the customer service rep was extremely pleasant & professional! He even told me I would be getting a refund! (Actually, I was returning a box & asked if I would be receiving a final bill. That’s when he said I was owed money from them. He had to update my address in the system so they could mail the check to me. Be certain to ask about this if you are disconnecting service or you may not get your refund)!!
If I had to do over again, I would’ve just went to the TWC location at Queens center. I haven’t been in years but I remember it being a pretty good sized place with lots of seating & several reps to take care of all the customers!

Time Warner Cable and Verizon Home Internet («FIOS») are examples of how cable monopolies rob consumers blind in New York and they have been given government blessings to do it. And I’ve begun to hate Bill Cowher’s face because every time I see him on TV, I know that a huge part of my cable bill is unnecessarily being paid to that clown. Calling them up for service — 2 minutes more of your life wasted as you hear their pitch man of the month yap about how great it is for you to get spanked by TWC. This is the kind of wastefulness that is TWC.
But like many in New York City, I have only one choice for high speed Internet services. Verizon stopped building FIOS, despite what I understand were obligations to the city to build out in exchange for benefits. They can only offer DSL services that don’t even hit 400kbps upload speed in our area — yes kbps. So only TWC offers a practical Internet speed. If we lived just a short walk away, RCN offers 3x (actually more than 3 times) the speed for less money. FIOS, if it was available (and is just 500 feet away) is also far more for less money.
So you’re thinking… perhaps you can split up your cable/​internet/​tv between the two providers. Nope — they figured that one out. You’re going to pay for Triple Play whether you get the services or not. This is because if we want to get only double play or just Internet services, the cost of just 1 or 2 services gets so grossly inflated that it’s close to the triple play to make it the only feasible solution for a tad more. TWC says that they are providing you with an awesome discount — which they are — for numerous channels I don’t want and don’t need. But I can’t just pay for what I eat or get the same deal for 30% less because of the cable monopoly.
Now that TWC just raised our «introductory rate» after a year, our monthly fees will rise over 30%. Plus they changed our package so we have to buy more bundled garbage we will never use. If there was competition from RCN or FIOS, we’d have given TWC the Big Bird.
Verizon has its own scam going. Their cableTV deal with DirecTV requires you to enter into a 2 year contract with them. Remember the above, TWC jacks up the price of double play making split services impossible, locking you in with Verizon for the same duration as with DirectTV. Verizon’s phone service is a super funny $ 40+ per month if you want to make US based calls.
If Time Warner Cable is allowed to merge with Comcast, we might as well all concede we shall be bent over to take it. The Post Office isn’t the most hated group. Your cable company is.

well what’s to say… twc is expensive, customer service is bad, they contract out their techs that come to your home for installation (midtown express= dumb ass express), and their equipment is faulty. here are two examples of faulty equipment and or installation; 1. midtown stupid express came out to do the initial installation for my internet service, for some reason i could not get a complete connection. turns out that the wire in the hallway was not properly screwed into the other wire. hmmmm. 2. my cable box kept on going out. i believe it had a short. it almost ruined my brand new tv. ever so often my tv and box would make this horrible crackling sound. but once i changed over to fios i never heard that sound again. i pray fios comes to my mom’s area. they really need it.

I was with Time Warner cable for over 20 Years. Finally, i decided to disconnect. Their rates are extremely high. If it is not… don’t worry… they will continue to hike it up. So after years of stealing from you, you will call and complain about the price. They will lower it for about 2 month and then they will hike it right up there again. The internet is really slow. Customer service is horrible.

What can I say. TWC is a criminal organization. The fact that they can have reviews like you read here and change nothing. MONOPOLY. No stars! None! Nada! They suck.

Hate Time Warner. Worst Internet service ever.

The worst service… It’s a nightmare!!! A bunch of idiots who don’t have a high school diploma work here. I’d be ambarassed to work here. Everyone should be ashamed if themselves!!!

Time warner is the worst!!! Looking for another provider in my area. Service problem for more than 6 weeks. All they can tell me is that they are working in it. First there was no service during certain hours. So I had to stay up until 3am to get on. Now no service ²⁴⁄₇. And by the way this issue predates hurricane sandy. More like hurricane time warner. I have been conducting business on my smart phone via 4g or having to leave my house to go to Starbucks. Really time warner!!). Btw my zip is 11 427. I called Verizon to see if I could get fios. They stated it was available in my area after giving them my home address. My husband called then earlier in the day and was told they had no service in my area. Our friends who live one mile away have fios. My husband called every company he knew and none provide service in the area. So TW pretty much has us hostage

Today makes day 8 of no internet service thanks to Time Warner. I have called everyday since it went out and all I hear, whether it is automated or after a 30 – 40 minute hold for a rep, is there is an outage in your area. Funny… my neighbor down the street has internet with TWC but theirs is working so what’s the problem? Nobody and i mean NOBODY, whether it is on the phone or chat can tell you. Their solution… an appointment for a tech… scheduled for a week later! ARE YOU FRIGGING KIDDING ME??? No way in hell. Any idiot who can hook up their own tv, XBOX, computer, router, etc… knows that it is NOT the line (since TWC only uses ONE line that comes from outside into your house and then a splitter to divide your internet and cable tv). Once you point out that fact then the reps realizes your are smarter than them and say its TWC server thats offline… sigh.
After 5 years with them… i HATE TWC. My internet has yet to be straightened out and if FIOS (especially considering I am a verizon cell customer) was in my area i would take it. Everyday for the past 8 days… can NEVER get a straight answer or its always conflicting. Chatting via mobile is the same… conflicting information no matter how many time you call or contact them.
I was able to get the President’s number for TWC and the cust srvce ladies there actually puts calls into tech stations, so i have gotten calls from tech stations about what was going on which was more info i got from the local numbers. Either way… it sucks and if you can… go to FIOS

Time Warner Broadband Internet has been sporadic for 3 – 4 days. Each time I called CS, they left me waiting on line for 30 or more minutes. After the wait, I did not bother to call back. Moreover, the computer system will keep you saying that your modem was pinged and talk to you about the same routines you would do in similar cases. I got so fed up with the service that I asked my neighbor to call them because he was suffering through the same issues. He spent 1 and half hours on the call that resolved nothing because their comp systems show that «you area does not have an outage» Sure. I took the modem to «Time Warner Express» where there was a line of 1 and ½ hours? Is there a pattern here?
It took RCN just 1 – 2 days to setup an appointment and for the same price I was paying to TimeWarner for 10 M download speed, I got 50. Sure, it might be for 1 year only BUT when the time comes, I will «downgrade» the package BUT, in anycase, I have already upgraded from Time Warner.
BTW, Time Warner keeps on pestering me, there are 56 missed calls all from Time Warner Cable… trying to win a forever lost customer back. Good riddance and good luck to the worst cable company EVER. Idiots.

The absolute worst service imaginable. That’s both customer service and internet/​cable/​TV service. I’m paying through the nose for their fastest internet and still have download/​upload speeds MUCH slower than Fois SLOWEST internet connection. What they sell you and what you get are two VERY different things. Don’t bother trying to call customer service because you won’t get anywhere unless you are prepared to fight for it literally (They aren’t allowed to hang up on you no matter what– nice little tid-​bit if you feel like going for it if they’re screwin ya ;-) If you are forced to sign up with Time Warner as many of us are, cross your fingers and hope for the best…

These are one of those things you hear about. Kind of like an urban legend sort of speak when growing up. One of the many things adults talk about around kids and then tell you to enjoy being young.
How does a company stay in business with this level of customer service. Not only have I been lied to since the day I signed up for their shoddy service but half of the cable boxes don’t work the install guy made a mess of my house and didn’t even have the decency to clean or let me know I needed to attend to the mess he had left me.
The service center should be the gateway to hell because the line they create allows you to witness each individual state of despair each customer is in, so much that you could forget why your even there. They are uncaring except when it comes to their payments which they charge you a month ahead so a monthly bill of 150 turns into a 300 dollar pain in the «wallet».
Also where is my refund each month for them not giving me my MSG!
One more thing they say is that there cable boxes are comparably prices with other services. Yet they charge you a flat 14.99 a month fee for any box they offer including the dvr box. Fios only charges 7.99 for theirs and i wish they or cablevision was available in queens.