TF Cornerstone

Bunch of idiots work here. Be careful when you’re getting you’re deposit back.

Wow. These are the worst reviews I have ever seen — and the only reason I came here to look up others’ opinions and experiences, is because I truly could not believe how unreceptive and unaccommodating these people have been. Was it me?
After reading these reviews, clearly not.
Your tenants keep your business afloat. If you don’t have tenants, you have nothing. Keep that in mind from time to time. Awful.

I absolutely LOVE living here @ 4545. The TFC team is engaging, thorough and very accommodating. The property onsite and around is very well maintained.
We live in a well maintained park, on the waterfront, with breathtaking city views and the mood is calm throughout the neighborhood. It’s a wonderful compliment to working in the chaos of Manhattan.

I am giving these apartments 1 star because it isn’t possible to give 0.
Basically building management is garbage. They’ve cultivated a snitch culture where anyone living around you may just complain for any reason. People living here seem friendly until you get a complaint over dumb things. People who live here are way to touchy.
One day I was doing laundry and came back to the laundry room to find my clothing had been removed from the drier I had been using. I came up to check if my cloths were dry. So I took the persons clothing out of the drier I had been using. I also noticed articles of clothing were missing. I received a reprimand about a week later for removing someone’s clothing from a drier. I explained the situation and they said they didn’t have a problem with someone removing my clothing. I very much do considering I don’t know who is touching my clothing.
They threaten you with empty threats and justify their b.s. With there very generic vague rules. They’ve also accused of smoking in the apartments which has never happened. They insisted it was us because the smell seem to come from my apartment. There is literally 0 proof and I’ve smelled smoke in my hallway coming home from work. I’m a non-​smoker basing things on smells alone seems absurd considering there was no strong smoke smell which would linger.
I since then pro activate my report it just so I don’t get blamed. Which is garbage because I feel anyone should be able to do what they want within the privacy of there own place.
The apartments seem nice at first glance but then you realize it looks nice however the design of certain things are like tiny mistakes they didn’t care to fix. The bathroom medicine cabinet mirror is too long a normal thing of hand soap won’t fit right under it. The dishwasher buttons are covered by the granite counter…
The apartments are dog friendly which was my attraction however besides the tiny dog park which is provided your dog basically can’t walk any where but the side walks. Considering they have gantry park near the water and dogs aren’t allowed. Nor is anything short of walking and admiring. This place wasn’t planned well and rules are way to restrictive. Management is very awful and harassing to deal with.
So even though they are nice looking places its rules are extremely restrictive and people around you make you feel like an asshole for listening to music.

NOTE: This review is for our experience being shown the apartment. We do not rent here (and now plan to never).
My husband and I came into view a property today we saw listed as an open house on street easy. Understand, we made the incorrect assumption that it was through the building itself — not noticing it was a lease break. Our mistake. However when we walked into the leasing office, we were greeted with friendly smiling faces. Off to a good start.
We filled out information and mentioned the listing we saw. A man named Ivan butted into our conversation and basically called implied we were stupid — explaining that street easy was not their site, and they don’t have that unit. Let’s be clear, they didn’t have that unit available because it was a lease break (which he alluded might be the case) but he also made us feel like that apt didn’t exist, which was misleading and not the case. He was abrupt and rude, and the experience was incredibly off putting.
A very kind (albeit nervous and disorganized… I think he was new) young man showed us various apartments, although none in 4545 even though some were clearly available (after looking on the site after) and within our budget… odd.
We were also told we would receive an email with the floorplans which we haven’t. I have to say, due to our negative experience we looked up reviews, and these concerns were echoed. We would be very hesitant to live in one of their properties given this level of service. I’d have to wonder if while living there anything came up how it would be addressed… concerning.
In terms of the apartments themselves — they were quite nice. Only 2 bedrooms had w/​d in suite unfortunately, and although they have w/​d on the floor in other cases (note we were taken to multiple buildings so this is about it all encompassing) there are only a set of 2, and on a Saturday while seeing apts they were busy!
Perhaps they have people lined up to rent their apartments, I don’t know, but that is absolutely no reason to treat people with disrespect. I should have walked out the moment he spoke to us so disrespectfully. As a professional who prides herself on customer service and respect or all individuals, I was quite appalled.

This is for 4720 building in LIC. The management and service have gone downhill over the last 2 years. The staff appears to be newly hired and incompetent. Waiting for days to get maintenance requests processed and issues take weeks and multiple follow ups to get fixed.
It also appears that in an effort to keep the building fully occupied at these high rents they once again started allowing multiple occupants to share small apartments. Those are usually students with little regard for their neighbors — so be ready to deal with late night partying and noise.
Even though the building is smoke-​free, many tenants disregard this designation, and the management is not doing anything to enforce it. If you are unlucky to live next to a smoker, you will have the smell seep into your apartment through the vents and poor insulation.

Lived in this building for 2 years back in 2009 and they have great staff. Unfortunately the rent went up exponentially since we got in very early before their merger with TF (I think $ 2300 for a Flex 1 bdr) which is unheard of nowadays. I like to believe we had the best rate they ever offered in history.

I just moved to the suburbs (closer to work) after 9 years in 4720. The fact that I stayed 9 years speaks volumes about how much I loved everything about the Company, the building, the neighborhood, and the building personnel.
The view of the Manhattan skyline is spectacular and uplifting. The building (s) are situated on a magnificent park on the water. You can stroll or jog along the water’s edge. The layout of the buildings in the neighborhood is expansive and spacious…(a stark contrast to the congestion of Manhattan!)
ALL of my needs/​concerns/​repairs, etc. were responded to by management with the highest level of efficiency, courtesy, and professionalism, again, consistently over a 9 year period. The doormen were always friendly and responsive to all requests.
In reading some of the negative reviews, the subject of price arises. My feeling is that one should know the meaning of market rate. This is not a ‘Mom and Pop’ charity! It is easy enough to keep abreast of current Manhattan and L.I.C. real estate prices. Like all good things of quality in life… there is a certain price to pay!

Livin in 4610 right now. Had a really good time with it untill one day I was mischarged for things that I already paid for. My bank is kind enough to refuse the payment request from TFC but TFC charged me again for no paying things I already paid for. Why I am paying for someone (management on billing) administration mistake? Conclusion: doormen very very kind and management very very stupid.

I am the new tenant in 505 w37 st. Believe me, if you just want to have a relaxing and happy life after your busy work, don’t ever never rent this building!!! Especially the crazy doorman name is TROY! 1, his bad manner and unprofessional way to ask me hold my dog all the time when I entering the building. But in the same time, I saw people are walking their dogs! Wtf?! 2, the none promising management! All the TF buildings allow two companies to build up partition walls. However, have screen divider or partition walls are allowed. But the management too slow to react which I already sent the images for the track and also the sketches. It just a hanger with the doors. Even easier than putting partition walls. However, they just know how to make things more difficult for the tenants. 3, slow fixing of the sink! They told me don’t use the sink in kitchen for a night, then they told me don’t use it till noon, then they told me don’t use it till the second day morning. Ok, please let me know, when I can cook after 2 days! 4, I don’t know if any doorman in other buildings tread their tenants like criminals. I do feel that. They are super unfriendly, unhelpful and crazy difficult to talk with. I used to live in crescent st, Long Island city. That is my best experience in New York. The doorman just best than ever, nice super, nice neighbors! Everything is so great! I think I made a wrong decision to move to Manhattan!!! Shitty Place ever!!! 5, the building manager is a nice guy, but the doorman TROY is an asshole !!!

We really liked our time at 4545 Center Blvd. The building is fantastic… views are amazing, recreation space is kept up well. Facilities in general are very clean and cared for. The doormen are friendly and want to help. Very safe area, mostly young families with kids and dogs. The entire building is young. LIC is up-​and-​coming. the flea market, the brewery, Vernon Blvd, lots of green space which is upscale and new. Just can’t beat it. And the 7 train comes all the time. TFC can be tough to work with, but they let us leave a month early and gave us our security deposit back. Recommended!

They’ve really built Long Island City up, but I don’t understand their business practices at all. Instead of working with tenants, they’ve made a point out of making things as hard as possible for them. Mean spirited, nasty bullies, and the Margaret N who posts on here is one of the absolute worst. When she apologizes for the experiences, kindly ask her how she’s treated people with legitimate complaints in the past.

I live in 4720. I can’t speak to the newer buildings, as I live in the «old» one… old meaning probably under 10 years. But my experience here has been top notch. I have not had a single negative experience here in 3 years. The staff are all courteous, professional and friendly. Every maintenance request was responded to quickly. I’m a little sad to be leaving in a couple months, as I’ve LOVED living here, but it’s time for me to buy.
I was a little nervous about the move-​out process. It took me longer to find a place to buy than expected, and I was worried the building management would take advantage of my situation when I asked for a lease extension… NOT AT ALL. The management company could not have been more friendly, responsive, cooperative and helpful.
As I said, I can only speak to 4720… but this building rocks. I could not recommend it highly enough.

I viewed several apartments in 4545, 4610 and 4720. I actually like the apartments, especially the one in 4610. However, the poor management literally pushed me away.
Ivan Urgiles at the leasing office is the worst manager I ever met. Rude, unprofessional and pushy. We paid $ 150 application fee and got approved on a Monday morning. They sent us the lease and gave us two days to make a decision by Wednesday, all fair. But after a couple of hours, they withdrew everything and asked us to make a decision by Monday 5 pm. I am not sure if it is legal for them to do so, but that was definitely the deal breaker, because it is obvious that they just don’t care a bit about you.
Stay away from this property. Stay away from Ivan Urgiles.

I live at 4545 Center and it’s been wonderful. The people who work in the building are great, its the leasing agents and corporate who are so dead set against transferring a lease that they’ll lie to, steal from and cheat a tenant out of the qualified renter that is required to move out of the building.
I had hoped for a reasonable solution but now I know that people just don’t care there, that it’s worth it for them to just harass me as I attempt to point out the ilegality of committing tortious interference in renting the tenant I found another apartment.
Recently, after speaking to the building’s General Manager (which I have a recording of) for 44 minutes, I was incensed at his backtracking and flat out lies, I figured that this was worth it’s weight in gold, finally I had some evidence. I asked to speak to his manager/​supervisor/​next up the food chain and hoped for someone to listen objectively, look at the email trail and evidence and make things right.
Instead, she wrote me a nasty email, followed it with a phone call (that I didn’t bother to pick up) and then hired a law firm to start sending me harassing emails about how I could not talk to anyone who worked for TF Cornerstone and how I was «loitering» outside the building. Oh, and apparently trying to drop off a rent check is «threatening» behavior. Plus they tore down every piece of paper I posted advertising the apartment, it’s apparent that they will not let a transfer go through, I’ve heard horror stories from the brokers around here and I now realize that my only chance at actually getting out of this lease is in court, because they’ll do anything to sabotage a transfer.
Since the tenant signed the lease, sent the certified check, and I legally surrendered the apartment, I have to hope that a judge sees it my way.

46 – 10 review. New building.
Oh I agree, poor management, no one listens very condescending and in the end they just don’t care about anything your unhappy with.
Disgruntled yes and I live here.
Mis leading and confusing sales pitch, unhelpful in resolving issues, things promised because of trust, then after you move in it’s we never said that.

You do not want to work with Hibba Stanley or her superiors in the management!
We rented out the club room for an event from 1−5pm. Realized after the fact that our caterer needed an hour to set up before the event. When we asked Hibba about it, she said we were only allowed 20 minutes and we would have to work with that. We asked for some hospitality and suggested two options: 1– allow our caterer to set up and keep the room open for other residents or 2– allow us to pay for an extra hour of the reservation. After arguing with us for multiple emails, she tells us that «Residents who use the space to do work would be disturbed by caterer’s coming in and out for an hour to set up [even though this is a public use area so there could be noise from any source at any time, not just our caterer]. She then claims to be doing us a «courtesy» by charging us double the normal price for the hour AND requiring the room stay open. Anyone can tell that’s being flippant.
The best part is that after giving us such a hard time, when we did indeed arrive to set up– the doorman did not even have us down for the right time and wasted 20 minutes of our set up time trying to call Hibba and have it sorted out. So our caterer was extra late AND NO RESIDENTS WERE USING THE «space to do work»!!! The room was completely empty. I can’t believe someone in the hospitality/​service industry could be SO BAD at her job. She should be fired!

Terrible service. Bad management. Don’t care about the residents. Very lacking in amenities. Very small gym. Terrible small basketball court.
Will say anything you want to hear to get you to sign the lease. Don’t fall for it!
Don’t fall for their lies like I did!

Horrible management and terrible building policies.
Expensive rentals for the lack of service they provide.
No swimming pool, decent gym or useful common areas.
Crowded elevators, crowded laundry room and no solution despite several complaints.
Construction quality of their buildings is horrible. Walls are so thin that you can listen everything that happens on other apartments. Doors are so heavy that every time you close your door or your neighbors do so, you will fill an earthquake around you.
They don’t have any issue renting a 2BR apartment to 3 or more tenants that can also add one more person in their rooms. Then everything is overcrowded.
People is constantly moving out. There are much better places to go for less money in the area and also closer to the metro.

I WISH I COULD GIVE TF CORNERSTONE NEGATIVE STARS!
The issue is not with the building, but with their management in general. I lived at the 4720 Center Blvd location and scheduled my move out timely and took all the appropriate steps (i.e. signed the non-​renewal agreement and sent it back to TFCornerstone, scheduled my move out w/​the front desk, reserved the elevator, scheduled my walk-​through etc etc.). I had the automatic monthly rental payment set up and towards the end of the month (a few weeks after I had signed the non-​renewal agreement), I received an email indicating that I was being charged for the next month’s rent and the payment is being processed. I checked my bank account and noticed that it was pending and them immediately contacted TFCornerstone to see why I was being charged when I signed a non-​renewal agreement. The individual I exchanged emails with was nice and explained that I do not need to take any action as it should be cancelled since I am moving out.
HOWEVER, a few days later, the payment was posted and was deducted from my bank account. I then followed up to see what the issue was. At that point, a different person advised that I had the automatic payment set up so it was just deducting from my account. I tried to explain that I signed the non-​renewal agreement and shouldn’t that have closed my account? She didn’t have and answer for me other than that she would «close» my account and then advised that the refund would take 30 days to process. I really did not understand why it would take 30 days, but said that was fine.
About 4 – 5 weeks later, I received my security deposit in the mail that stated at the top «FINAL STATEMENT OF TENANT’S ACCOUNT FOR 4720 CENTER BLVD, APT XX» and included below was a breakdown: security deposit, prepaid rent. The pre-​paid rent area said $ 0. I contacted TFCornerstone to get an understand of what the issue was and was essentially told that because the rent payment was electronic it would take 90days!!! HOW ABSURD AND RIDICULOUS IS THAT??? It was not even my fault that they took the monies out of my account and I have to continue to follow up and make sure this does not fall off my radar??? I asked the lady to at least provide me with a status update so that I could some what understand what takes 90 days to process a refund. I asked if she could at least send me a screen shot of something that shows it is processing, but no word yet!
I’m so appalled at how TF Cornerstone runs their business and it is so ridiculous how they have clauses around rental payments not being timely yet they sit and wait on refunding a rent payment (that should never have been deducted from my account to being with) for 90 days. This is SO RIDICULOUS.