T-Mobile

WORST EFFFFING SERVICE I EVER RECEIVED!!! Everyone is so unprofessional the girls who work their are allll rude bitches LITERALLY. The music is so loud you can barely hear when they call your name. NEVER going back ever. Never been so disrespected in a dam phone store. The man told me to «clam down I’m being aggressive» when I was being calm and trying to understand the situation. Made me feel as if I were acting like an animal. Literally all the reviews say the same. Never going back

Year after year, this is the place to spend an average of 45 minutes waiting for a mediocre service — never an eager, courteous staff member to find. It’s the slowest moving of all T-​Mobile stores in the area. Be sure to write down your name as you arrive and tell the party of your next appointment that you’re gonna be an hour late. Also be sure to have a fully charged phone as you’ll need to use it extensively to keep yourself from getting bored to death.

Horrible service. They need to hire a receptionist. The guy ALEX was serving us and welcoming customer at the same time. It took 45 mints to take care of a 5 mints business. Will never come to this store again. 0 stars.

Just called this place, the phone kept ringing so I thought to myself they are probably busy out of nowhere someone picks up and curses and hangs up, just shows how unhappy and stressed they are.

I went to this T-​Mobile location to replace my smartphone as it was malfunctioning. Padmini helped me resolve my problem by replacing my phone with a new one. She originally told me that the only way to replace my smartphone was to replace it at the T-​Mobile location I got the phone (which unfortunately closed earlier). I explained to her that due getting off a little after 5 prevented me to getting to the other T-​Mobile store on time and that I needed a working phone ASAP as I also freelanced. She understood my dilemma and spoke with the store manager. After waiting 5~8 minutes, she explained to me that I was then able to exchange the phone due to my «circumstances.» This was great as I did not have to make another trip to the store. The total time took about 25~30 minutes (sign papers, transfer account info with new IMEI, apply screen protector). I would say that my experience at this store was okay but… the music is a little loud. It’s a smartphone shop not a bar!
As for the long wait, my guess is that staff drags their work to claim more hours worked as T-​Mobile is cutting hours for at some (or all?) stores. I overheard this at a T-​Mobile store. I cannot verify this of course!

Not the best place to get your phone. I spoke with a rep from T-​Mobile. She told me to go back there to resolve the problem with my iPhone. She said the manager will know how to deal with it.
When I went back and explained the situation, the manager there didn’t know how to handle it. Instead, he cranked up the music which created more stress. He went over to the other sales associate and wanted to know if he can switch with her.
He repeatedly went back to her to for he saw how disturb I was. At least the sales associate knew what to do. He didn’t. And he’s the manager.
Right.
What sort of people are they hiring now for the managerial positions? Incompetent if you ask me. Do yourself a favor and avoid this place.

Ok experience. I knew what I wanted and they did not try to up sell me. Well staffed, but took some time to get served.
Biggest problem was that they did not put the money on the phone. Gave me some type of code that I had to call t-​mobile.

I passed by yesterday, bought a Sim Card and I charged for 30 days.
The staff is very friendly, helping us and giving us good and important advices.

Worst service ever … Lived in this neighborhood a long time and never got a chance to write about my older complaints.
There is always a line and only 2 people working… They all have a «I don’t care attitude» and just only work when they are selling something… Everything else can wait, or be dismissed .
They even lie about having on record, the phone you purchased. So if you don’t have a receipt there’s no exchange. Even if you have the original box, phone, charger and identification. They say they don’t have the purchase in the system. Even if you bought it there. I even called 611 to see if that wa s true and they had everything on file.
Go to another store like in Firest hills or even Jackson heights, they at least try to help and don’t look at you like your an idiot.

30 minutes to pay for a phone charger? At least the place is clean and airy…

This is the worst T mobile in the history of the world. The entire world. Think about the magnitude of that statement, and understand that I mean that 100%. THE WORLD.
I came in here to ask about adding a data plan to my phone a while ago. The store was empty but I still had to wait 15 minutes while the girl behind the counter finished making plans with her friend for that weekend. Fine, whatever. Then I saw her name tag, she was the manager. I understand that T-​mobile stores aren’t the hotbed of modern management methods, but something seemed amiss. I should have left before I even started waiting.
I’d looked at the website, where it said $ 15 a month for the data plan I wanted. The girl told me that it would be $ 30 a month. When I mentioned what their site said, she said it was wrong. Um, sorry, what? How is the website listing the wrong information, yet you can’t show me a single piece of paper that has this magical price that is double? Aren’t you the manager?
Since it was the middle of the month, I asked if the rate would be prorated, and she looked at me like I was the dumbest thing on two legs to enter the store (presumably after her).
«We would never prorate anything» was the response. When I mentioned that I had previously had text message plans prorated, and minute plans prorated, when I changed them mid-​month to add features, she said that whoever did that for me was clearly incompetent. I wasn’t aware she knew such big words (maybe someone had used it to describe her before), and promptly turned around and left.
Upon returning home, I called customer care and they added my data plan, prorated, at $ 15 a month. No questions asked. When I mentioned my experience at the store, the nice guy on the phone apologized for me having to deal with someone so incompetent. Wow, that word again…
Needless to say, I’d never recommend this store to anyone under the sun, especially while the current manager is there!