Koeppel Subaru

So I made an appointment to visit this dealership to meet with a particular sales person, and I was told they had all my information and would be expecting me. Well the people I was supposed to meet ended up not being there and I had to meet with the sales manager, who asked me several times what I was there to do, annoying but I got over it.

So sales manager pulled up my information on the computer and then proceeded to build the car I wanted on the subaru website. He printed out a copy of the assembled car with MSRP prices and presented it to me as the price of the car! He told me the car buying program I wanted to use only takes $ 250 off the MSRP… I guess he thought I was a fool! As a AAA auto buying dealership they are supposed to show me the invoice price and charge a pre-​negotiated amount above the invoice!

I then told him the price quote I received from another dealership and he said he would be able to match it if I can show it to him in writing… I guess he thought I was lying. So I showed him the price quote which was almost $ 2300 off MSRP! Needless to say he was surprised. He then thanked me for coming in as if to say without actually saying it «we can’t match that price». So I left, annoyed that I had wasted my time.

The person I made the appointment with called me the next day to find out how everything went. I explained to her what happened and she seemed very concerned and eager to earn my business. She then proceeded to tell me they can match it, BUT at an additional cost for the options that were already included in the other dealership’s quote. How are you «matching» the price if you are trying to charge extra? Anyway, I sent them a copy of the quote so they can «match» it however they called me later saying they couldn’t match it, again wasting my time!

Do yourself a favor and AVOID this dealership. I am not sure if this happened to me because I am a woman who went in by herself, or if they just thought I was naïve, or maybe both! There are many other Subaru dealerships that you can get a better deal from. To all the people who think they got a great deal from this place, make sure you get a 2^nd, 3^rd, or even a 4^th quote to compare! Always do your research before going in to purchase cars because when you don’t you risk paying much more for a car you could’ve gotten a better deal on.

Just picked up my new Outback! Did all my research going into lease negotiations. Met with Sergey. He, and his sales manager, Andy, could not have made the process any easier. I have a pretty strong sleeze-​meter, and car salesman often make the hairs on the back of my neck stand up. These guys were different. Had been to Bay Ridge Subaru the day before and spoken to a couple other dealerships around the city, Jersey and Staten Island on the phone. I got the wheels I wanted, at the price I wanted. Maureen the finance manager also was great. Haven’t serviced the car yet, obviously, so can’t comment on that, but thus far, I am supremely satisfied.

Helped friends negotiate three different cars here — one BRZ and two Foresters. Worked with Sergey on two of them and «Young» on the BRZ. Young isn’t there anymore. The process is almost always flawless, but vehicle delivery is not always so. We initially wanted a red Forester, but found it scratched. We asked to have it fixed and came back to find it still scratched, so we settled for the silver one. It’s very unfortunate that the vehicle was damaged before delivery of it but we’re glad we noticed.
As with any vehicle negotiation, I strongly suggest that you do independent research before coming in. Consumer Reports and TrueCar are always my first resources. YouTube has many other great resources like KBB’s channel and other reviews. Be wary of the classic pressure tactics and always be prepared to walk out, if necessary.
Subarus sell themselves essentially — vehicles like the Impreza and Forester obtain top or near-​top rankings every single year. The issue becomes where to get one, not whether to get one. I have found Koeppel to be an okay choice so far. Be sure to schedule a test drive.
Skip the dealer’s extended warranty, they’re usually a waste of money.
Good luck!

Worst Service. Scheduled appointment for 10am. Got there 930. Was told work takes about 2 hours should be done by 12 noon. Left around 945. Came back 11 am car still sitting outside. Went to ask why the car still outside they said they got caught up with somethings. Grabbed my keys and left. DO NOT waste your time servicing the Subie there Not worth the time and hassle.

This was my second time, maybe third time here (for repair and service). It was a great experience. They were fast, informative, and helpful. I will be visiting this location again.

A waste of my time. I was actually prepared to put down a deposit and buy a car on my visit. I knew exactly which car I wanted. I called in advance and spoke to Ashley. Ashley confirmed that the car was still available and said that they likely would not be able to come down too much off the sticker price. She said to come in the next day and we could work it out. However, Ashley was not there so I met with a young salesman, Serge. Then we started the dance.
He wanted me to put a deposit on the car, which had not yet arrived at the dealership, before we even discussed the price. Well, umm, no, I am not going to commit to buying a car before I even negotiate the price. Then he wrote down the price on a slip of paper along with the tax and extras and said there you are. Not sure he was even prepared to negotiate. Finally, with a bit of back and forth he agreed to talk to his manager. Then twenty minutes later, he offered $ 200 off the sticker price. I was trying to reach a certain maximum payment per month that would have required him to come down by only another $ 140. He went back to his manager and another 15 minutes later — he came back to say they were not budging. I should not have wasted the time or dollars in Über to get to the dealership. Was not worth it.
Oddly enough, they decided to try to call me two days later to they think they could work something out with me. No thanks. I even got a survey asking me how they did. Seriously?
The challenge that we as consumers face, in todays time, is that we still have to put up with the car salesmen tactics of the 1960’s — where the salesperson pretends to go talk to the general manager on every single item and takes fifteen to twenty minutes to come back — probably drinking coffee and watching football games in the back office. We have all seen comedy skits showing this in action. Has anyone told these salesmen that we have as much information about the vehicle as they do? So there is less opportunity to pull the wool over the eyes of an educated buyer.
Another note: Make sure you verify the inventory on the phone before you go. I found that all of the Subaru dealerships in the NY/​NJ area are notorious about putting up an inventory list on the web that is a «bait and switch» — wasting your time. They rarely have the car on the lot.

Flash forward to 1.5 years later. I just got all my accessories after multiple trips and complaints. They guys in the service part area a rude and incompetent. The place is a disorganized mess. I have asked on three separate occasions during this frustrating experience to contact the owner. They refuse to give me the info and they say he has nothing to do with the dealership. The last comment was from the service manager.
Subaru is a great company. Go to another dealership that tests customer better. Try Star in Jamaica. I have heard positive things about them.
This location needs everyone fired and new team hired. They leave you feeling frustrated and unsupported after they take your money.

Engine light was on. I knew it was the O2 sensor. Charged me to fix 3 other parts. Light came right back on as I drove off the lot. Told them about it and the service guy said that the engine was reset so it needs to be conditioned??? Also my high-​beam indicator is constantly on (just slightly dimmer than when its actually on)
Went to a local shop (Manners Auto) and they replaced my sensor for cheap and sent me on my way.
New look. Same shady practices as before. Now I’m wondering if they even changed my oil.

Just got a car from these guys, a XV Crosstrek…
A salesman name Sergey was very nice and professional and did the best he could to get me the best price possible.
Maureen from finance was very nice and made the transaction very smooth.
I really enjoyed my experience with them and will definitely recommend this dealership.

I came here looking to purchase a 2015 Outback. They would barely come off the MSRP which is unheard of. When I showed them quotes I had received through TrueCar and Edmonds they told me that they did not participate in those websites and that the dealers were in different markets (even though the search was by zip code). They treated me like I should feel lucky to buy a car from them. Instead I went to Milea in the Bronx (about 20 minutes away) and got the same car for about $ 2000 less than they were offering. This place helps sleazy car salesmen get their reputation.

I bought my Subaru Forester in Bay Ridge (because they offered a much better price) but since I live much closer to Koeppel, I would try to come here for services. I made an appointment because the muffler was making a loud sound but not always. I made a video of the sound so I can show the service department. When I showed up for my appointment, the person greeting me was very impatient when I tried to explain that I would like to show the video of the sound. When I finally got a mechanic He spent 3 seconds with my car and said the sound is a rattling coming from the dented bumper slightly touching the muffler. I tried to explain that it sounds more serious than just a bumper touching but they won’t hear it. Told me to call my insurance and trying to sell me a new bumper for $ 900 and sent me away. I was left standing there confused and dissatisfied. I was unhappy with such a careless rush diagnostic and certainly do not want to spend $ 900 on a new bumper if that’s not even the issue. I made a new appointment with Bay Ridge Subaru and sure enough, it turned out to be a faulty muffler and the entire cost will be covered by my warranty. I KNEW it! I wasn’t going to write this review until I confirmed this real muffler issue and to justify my anger towards Koeppel Subaru.
I don’t want to call out the entire Koeppel Subaru for 2 irresponsible staff but a better management and training is needed. First on a friendlier customer service, second on actually giving a shit about your customer’s cars and not to rush them out or trying to sell bullshit expensive items that has nothing to do with the real issue. I can’t imagine if I was actually dumb enough to listen to them without a second opinion, spending $ 900 and wasting time for a new bumper and still have the faulty muffler. Total fail on customer service.

Koeppel had exactly the WRX Impreza that we were looking for, with exactly he right options. They worked hard to get us the best possible credit rating, and the best possible deal. I am very pleased to be leaving in the nicest car that I have ever owned, and with a price that I am really happy with. Ask for Sergey and Maureen — they are the best.

Maureen is a rock star, I was under a serious time crunch and she got me my financing FAST, laid out the options let me pick and I was out of there. Very efficient and friendly! Also really enjoyed dealing with Ashley who actually sold me the car. Very informative, low pressure, listened to what I was looking for and worked extra hard to make sure I got out of there as quickly as possible with everything I needed. Would definitely go back.

I found Andy Carlson’s business card in my car the other day and was reminded that I was supposed to write this review about a year ago. Andy and the team at Koppel Subaru made this one of the easiest and stress-​free transactions I’ve ever been through. It was a pleasure buying a car from this dealership. The staff was extremely helpful and they gave me a fair price for my 2014 XV Crosstrek in Venetian Red. I love my car and I really appreciate how easy they made it for me to drive off in my new ride. Andy Carlson is the bomb. Thank you for the limited edition Pendleton blanket!

We chose Koeppel Subaru as the place to buy the first car we have had in a long time. I’m a NYC public school teacher and my husband is a professor. We’re good people and we work hard. It was a big decision for us to decide to purchase a car, and we were very thoughtful about where we went and what we wanted. We had a great experience with Sherman the salesperson, and then we met the business manager.
We really felt taken advantage of by Maureen Heffernan. She moved too quickly for us to feel comfortable asking any questions (we did anyway), and pressured us immensely. When we asked for some time alone she gave us less than two minutes before insisting that we make a decision. When we asked for longer she snapped and said «what did you think was going to happen here today?» She was generally unpleasant and rude. She gave us horrible advice (none of which we took). I absolutely understand that our lives and our new car weren’t important to her (and she made that very clear), but considering her job title and the expectations that come along with it, it was impossibly to work with her and feel comfortable.
She offered us an initial interest rate that she then cut in half after we told her we would not accept it. The worst part of the experience is that she told us we were receiving a bumper-​to-​bumper warranty for free, and then we noticed that she actually just folded the price of the warranty into the price of the car. We noticed this when we got home. My husband went right back to the dealership to talk about the over 4,000 of extra warranty and features that we were charged for. When he met with Maureen again she finally gave him the paperwork that showed that the price was inflated without our knowledge. She withheld this document until we went back to ask for it.
The business office is a place where you will absolutely be taken advantage of. After our horrible experience that still isn’t resolved, we just want people to know that if you’re dealing with the Business Manager, you need to be extremely careful. She made what we thought would be an exciting milestone in our lives something that we look back at with regret and frustration. Protect yourselves from this place and her, Unilocalers.

If you want to be constantly lied to, have prices «mistakenly» increased on your contracts, and be swindled at every step of the process, then this dealership is for you.
If any of the 5 star reviews are from real people, then they must have enjoyed being completely ripped off.
To deal with these people, *you must come prepared*. To get thousands off of the sticker price, you need to earn it by calling their bluffs and out-​negotiating them. We got a Pre-​owned Certified 2014 Forester premium trim with all-​weather package (~6k miles) from a sticker price of 24.9k to 21.2k. The car was on their lot for 60 days (so they let slip), so they were willing to budge. An equivalent model that was new on the lot went from 23.9k to 21.6k. Not the best deals possible, but hard-​fought numbers.
*Come with comps from different dealerships* or you won’t have much leverage and you’ll just be begging for a deal. Also be sure to question the differences in pricing; they’ll resort to hand-​waving and illogical responses. They prefer to deal with lazy dunces who can’t listen and see through the lies and scams.
Even when you get the thousands off the sticker price, you’ll have to go through Maureen (the finance manager), who will unjustly inflate the prices on your contract and barrage you with terrible interest rates and terms and pressure you into signing.
Some classic quotes from Maureen:
* «We’re not making any money on the car, so we need to make money on the financing»
* «I’d definitely recommended the extended warranty; you’re buying a used vehicle (with 6k miles, btw). Who knows what’ll happen»
* «If you don’t finance with us, we’re not selling you the car»
* «If you come back, we’ll have to renegotiate all of the terms»
* «That 0.99% rate doesn’t apply to your particular car (though there was no mention of that on the site)»
* «Our standard deals are for 72 months (where it’s legal to give you really bad simple add-​on interest loans)»
In terms of the prices that she inflated, I’m not talking about the upsell for extended warranty. I’m talking about getting having a $ 23.8k number on one form and having that same price be $ 25k on another form. A $ 250 DMV fee that was all of a sudden $ 350.
My wife and I have great credit scores btw; in the high 700’s. That didn’t matter at all at the negotiation table. Maureen didn’t offer us better rates, she was just set on extracting the most money possible from us.
We were also told *45 mins before coming in to sign* that the max down payment was $ 2500. They’re trying to keep the amount financed high and then give you terrible terms to maximize their profit. With a simple add-​on interest loan for 72 months, you won’t be able to avoid paying the interest either.
At the negotiation table, we found out that we *could* increase the deposit by providing a certified check (which would imply we’d have to come back). Maureen pushed and pushed to get us to sign that day, to no avail.
We walked, planned to come back with the certified check or our own financing, and they refused to sell the car to us.
*We were lied to the entire time by our salesperson.* Trust no one there, come prepared, and dissect everything that they present/​say. Better yet, don’t give them your business. These folks are the sleaziest that I’ve ever dealt with.
You can keep the car; we’ll take our hard-​earned money to a place with more tact and class.

I’m writing this review in real time. You will see updates throughout.
I just dropped my car off there for service at 9 this morning.
The service garage is sorta weird to get to and you have to go around some one way streets to get to it. Just
When I arrived I was greeted by a woman named Karen who was really nice. I had an appointment at 9 and she told me to pull into the garage.
She then handed me off to Miguel, who is short and well, frankly, pretty rude. He didn’t say hi or anything. He just started typing on his computer all the info handed to him from Karen. He got up and left.
Then asked me if I registration. I went and got it. Again no thank you nor did he even look at me.
Anyway, he eventually told me it would cost 105 $ to get a diagnostic test, which is pretty ridiculous but I’ve not really had good luck at mechanics in the city so I figured I would try it.
I offered up an idea of the problem and he wouldn’t let me finish my sentence. He shook his hand and waved me away. Told me they will figure it out, again pretty rude.
Eh, I’m waiting for the call to hear what is up. But right not I’m unimpressed, but to be fair Karen was really great. So we shall see.
Update*
They said they would call by 1. They never did. I’ll wait a while before I call them but that is noteworthy.
They called around 4 and told me it could be a few problems. I went and picked it up. They didn’t charge me any fees. Also the guy I dealt with, I can’t remember his name, was awesome. I thi
They ordered a part and said they would call me. They did not call. I eventually called them and I got to bring it in two weeks later.
Just as a heads up the problem could have been a o2 sensor or my Cadillac converter (sp).
I came back and had to deal with Miguel. This guy. Ugh.
Anyway, the part was replaced and I didn’t have a problem since.
I’m taking away a star for Miguel. I am also taking away another because of call problems and the dumb price. But I think it should get 3.5 stars overall but you can’t do halves soooo.

Three three strikes for Koeppel. First was a ridiculously high estimate for service including things that were not needed. When I called them out on it they reduce the estimate cost.
Second strike is what they told me I needed the timing belt because mine was cracked and dirty. and I was at risk of severe engine damage. I checked my records and found that I had the timing belt replaced about 11,000 miles ago at 90,000 miles. When I confronted the service tech he said he would doublecheck and clean up the belt. A replacement bulbs in the neighborhood of $ 1700 so that’s very deceptive recommendation and attempt to scare me into some in needed repair.
Finally in investigating a possible purchase of a new vehicle I was told by the sales department I couldn’t test drive a vehicle unless I was buying it. Huh?
There is a significant difference in the prices noted on the windows of used vehicles and what is advertised as the Internet price. Wasted a lot of time at the dealership only to find out too many discrepancies existed on vehicles to feel comfortable making a purchase from this group.
I won’t point this was a reputable and reliable company Mr Koeppel you should look into your business maybe hire him shopper and give you feedback on how unprofessional the shop is.
In fairness I’ve had some good experience with the service department however at this point but have no other choice than to say
For services or sales… stay away from Koeppel.

Had the pleasure of working with Frank to get our 2015 forester xt touring. Held the car without a deposit and did his best to get us in to our new car in a timely manner. This is our second subaru and I think we are considered subie lifers.

I’ve been in the market for a new car for about six weeks and this is by far the strangest and worst experience I’ve had at a dealer.
Fair warning though, I did not call ahead and schedule a test drive like I was supposed to.
When I got there and told the salesperson what I was interested in (a limited Outback), and that I wanted to go for a test drive, he said that they don’t have any limiteds in stock to test drive, but the lower models have the same engine. I said ok, we then sat at his desk, he took my information and driver’s license, and then walked away for 10 minutes.
When he came back, he told me that Outback’s were on back order, and that they could order me one. I responded by telling him that I’m still looking at a few other cars and probably won’t make my decision until the end of the month.
Then he started talking to me about options that the limited version could come with, like navigation and moonroof. Then we went off topic a bit and talked about his brother moving to PA and whatnot. Then he said if I wanted to put down a fully refundable deposit, he could make that happen and I’ll get my Outback in several months when they arrive. I told him, again, that I won’t be making my decision right then and there, and all I wanted was to go for a spin around the block just to see if the outback is one of the cars I should consider. He then, very matter of factly, stated that I didn’t make an appointment for a test drive and that we couldn’t go. I double checked this again with him and he said, again, that there would be no test drive for me.
Yes, I take full responsibility for not calling ahead to schedule a test drive. Their website, by the way, DOES NOT say that scheduling a test drive is required. You can request a quote, see their inventory, but no where (at least not on the front page or when I click on Outback) does it say anything like «call or click here to schedule a test drive.»
Needless to say, I was very angry that this gentleman wanted to discuss the car’s options, pricing, and even have me put down a deposit on a car that I haven’t even seen the inside of! I really don’t understand why he couldn’t have asked me if I had a test drive appointment in the beginning of the conversation!?!
Conclusion: Koeppel Subaru is a total waste of time and hires some of the dumbest and unprofessional staff I’ve ever encountered at a dealer. You are better off going to Milea, Hudson, or Bay Ridge Subaru.