Fresh Direct

Hello my name is Sarah Lewandowski and I am a young adult living in New York City. While leaving work to go grab a late lunch I passed by one of your delivery trucks on w20 between 5^th and 6^th at 3:25 pm. As I was passing I got cat called by one of you delivery men. Not only was I verbally offended, your delivery man proceeded to whistle at me like I was a dog or other animal that you call by using a whistle. Being a strong woman that I am, I do not think this should be tolerated. This was extremely disrespectful and I was very very offended by your deliverers actions. In a world were women struggle to gain respect, the least that can happen is that we can walk the streets respected, especially by major corporations. To you he may be just one of your delivery man, but to the customer they are a representative of your company, and my did this disrespectful man represent your company poorly.

I used to use Fresh Direct a lot. Not all of their products are great. their meat is not good especially chopped meat. Tastes like sand. BUT recently they changed their website and it is awful. It takes forever to place an order. I am a frequent buyer and bought their free delivery product. I am not going to order from them again it just takes too long and the web site just doesn’t work. I ordered from Pea Pod and it was terrific. Their prices are lower and they have more products people use. I am not a professional reviewer. Too bad Fresh Direct doesn’t listen to their consumers because u complained several times. Now I done with them

Please! The five star reviews must have been posted by the Fresh Direct execs. This company is a disgrace. Food aside, their delivery trucks are filthy and disgusting, with refrigeration units so loud that they should be cited for noise pollution and given multiple violations.
They make deliveries starting at 6:00 am that sometimes go well into the night. They don’t give a damn who else they are disturbing while doing so. I have complained about this time and time (and time) again, even offering a simple solution. They simply don’t care. In particular their «operations» manager,” Mark, who has called back on several occasions, each with a different excuse! In the meantime, however, nothing ever gets done. Outrageous and inexcusable!
The bigger picture is thus: If they care so little about the community they are servicing, what does this say about the quality of food you are ordering?

Most of the process was easy and smooth. Thy gave me a 2 hours windows w the next day, and the delivery man arrived on time. I know that usually it is more common for people to write a review when they had a bad or a perfect experience, and I decided to write about my experience which was closer to perfect than to the worst.
The shopping online process is not new to me, and to find that I can buy fresh products online was great news and great solution for the busy weeks.
The prices: more expensive than most «real» places.
The products: very high quality. The fruits and vegetables were hand picked, and I couldn’t choose better.
The delivery: on time, everything packed in a professional way.
Overall: if not the prices which for my opinion are 10 – 20 percent more. I would use fresh direct once a week.

It’s fine for what it is. I order from here about once a year. One summer I used them a few times when I was injured and couldn’t easily shop. It is convenient, that’s true. They also have prepared meals that only need to be microwaved for a few minutes. They also never missed the appointment window.
I enjoyed buying produce from them since they don’t send you bruised or unripe fruit. That’s nice if you want to try a kind you don’t usually eat and aren’t confident selecting your own.
However, they are expensive. You have you pay for shipping and there are no coupons. They also don’t have big bags of dog food or other products. It’s more smaller sized containers of products from limited companies. I was completely unable to replicate my usual shipping list and when I tried it was almost 50% more expensive and with brands I was not used to choosing in most cases.
It is a premium service. You can get wine and other alcohol and some artisan cheeses and so on. But my local Stop and Shop isn’t half bad either. Every place Fresh Direct can reach likely has a good supermarket option.
I can only suggest using Fresh Direct if you really have more money than time. It is an occasional convenience but you can certainly do as good or better by shopping yourself.

Why are my fruits totally unripe? We order food delivery to eat the next day! My ‘bunch of yellow bananas’ are alway bright green!!! I have to eat then 5 days later. Maybe change the name?
The mini seedless watermelon I ordered tasted like a vegetable… It was white/​light pink on the inside. Sweet, but tasted nothing like a watermelon.
Would it kill FD to keep a few on the shelves and send them in a few days so we can enjoy the fruits when they arrived?

I have used FD for years, and love the service and food
Last week delivery was messed up I was billed for 2 lbs of grapes and only a handful
In bag
But immediately I received a call to apologize and a credit in my order that was generous
They stand behind their service which I why I love using them!

This is my first time using Fresh Direct and I must say I am impressed! My groceries arrived right on time, in perfect condition (fruits and veggies nicely packed. Bread not smushed, etc) and the delivery guys were gentlemen! Brought my groceries to the second floor and were friendly and nice. Yes, the service is a little pricey but for me, totally worth it. I hate grocery shopping.

I’ve ordered from Fresh-​Direct several times. They’ve been fine. Either delivered directly or left the food with my doorman.
Today for some reason, the train went waaay off the rails.
The driver was supposed to arrive between 3−5pm. He did not.
Contacted customer service after they sent me an email. They claim he came even though my doorman says he didn’t (I trust my doorman).
12:30 AM and still no food.
After going back and forth via email and over the phone with them this was the final email:
«Dear — — — ,
Thank you for contacting FreshDirect.
I am sorry to hear you did not receive the order.
Unfortunately this driver would now be finished for the day. As you did not receive the items, you will not be charged. The authorization hold will automatically release from your payment method. If you would like to reschedule, please call our customer service line at 212−796−8002 or the reorder feature on the website can be used.»
— — — —
No offer to send my order first thing in the morning… no offer to waive the delivery fee, since they didn’t deliver… a measly, «I am sorry to hear you didn’t receive your order».
I never write reviews, but the way they handled it from the start; so nonchalant, disinterested… pissed me off.
Horrible customer service. I’ll give Peapod a try.

This has been by far the worst experience of fresh direct! I’ve had many instances of missing items, late deliveries, and lost drivers calling incessantly driving up and down my street. But today marks my final time using this service. I had not 1 or 2 missing items but about 8 missing items! And when I called, I’m told that they don’t know what happened but the 2^nd box will be delivered by 2pm which is 2 hours AFTER my appointed 2-​hour block time!!! Customer service person was nice enough but this really is my last time using this app bc it has been nothing more than a hassle when it’s supposed to be a relief to busy people!

I got a salmon fillet that weighed 0.43lbs and was charged as if it weighed 1.04lbs. And according to FreshDirect there’s a good reason for this.
«Thank you for contacting FreshDirect.
When seafood and meat are sold, we sell them whole. So we weigh the whole item for the charge, and then make the requested cut the customer is asking for. If you go into a seafood market and select a whole fish that weighs 10lb and the price is $ 1.00 per lb; you pay $ 10.00 for the fish. If you then ask them to fillet it, steak it or butterfly it etc., the weight will go down, but not the price. Same principal applies here.»
in what alternative universe do they live in? what about when you go into a fish market and there’s a side of salmon laying there and you ask for a ½ lb and they cut off a ½ lb. piece and that’s what you pay for. As it turns out, I paid about $ 36/​lb for this lousy piece of salmon.
and btw, «principal» runs a school.. .. .

I’m really happy with the service. What’s great is, I usually get my deliveries either first thing in the morning, at the top of my delivery window. In fact, I sometimes see them waiting in the truck because they get here early. I love that they’re so timely.
Once in a while, they come right in the middle of my window, but still really great timing.
The guys are always polite and usually offer to bring my boxes upstairs. I always decline, but it’s nice to know that help is there if I need it.
Most often, the food is fresh. Once in a while, I might get a bruised banana or a mushy apple and customer service is always willing to credit me or send me replacement items.
Everything is properly marked and typically packed well. One time, they packed a can on top of my eggs and that resulted in a few broken eggs, but again, customer service reimbursed me and they put in a note with the warehouse about not putting cans with eggs. I didn’t have that problem again.
Sometimes their pricing is a little bit higher than a regular grocery store or supermarket, but the luxury of having them bring your groceries to your front door is worth the extra couple of dollars.
If you order groceries more than twice a month, consider their unlimited delivery service. I believe it’s $ 69 + tax for six months. Sometimes they have promotions for free delivery and of course you’ll get that already, but if you use the code, it’ll tack on another week on your subscription. It’s a pretty great deal.

Best place for prepared meals, I place all my orders online, and come to the LIC warehouse to do the pickup, everything is ready and organized in the box.

I’m not sure which Unilocal listing is the right one for Fresh Direct, but I feel strongly enough about the service we have received from them to post on both addresses.
— You don’t have all the products I need and seem very hesitant to add new ones.
— Many products I want can’t be delivered when I need them delivered.
— You don’t have enough delivery slots.
— You spam my email with offers I will never use.
Fix the first three problems, and I wouldn’t mind the fourth. Fix the first three problems, and you’d put your competition out of their misery.
For now, you’re just another overpriced food retailer in this town that doesn’t have everything I want. You can’t be surprised that I let my frequent shopper «privileges» lapse.

We ordered a partly cooked standing rib roast for Christmas Eve Dinner. The directions said the roast needed 1 hour more roasting time at home. After 3 hours the roast is still not to medium rare temperature. What lousy cooking instructions. Fresh Direct has ruined our pre-​Christmas dinner experience.

I will not be ordering from them anymore. My first order was delayed because the truck broke down. My second order was days late and my third and final order was time slotted between 10:00 — 11:30pm and they haven’t showed up as of yet. I called fresh direct customer service and was told that the truck broke down again! How incompetent! And they said nothing to alleviate my frustration. Now I have to wait an extra hour in a weekday while I have work in the morning. You would think they had better service with the prices they put out. No more fresh direct for me.

This was my favorite grocery delivery service ! I used them for two years and recommended them until now! The last six months since their expansion has been disappointing to say the least.
The issues i have had:
Service worsened
Fruit been bruised, rotted
Fruit/​no tag with weight not sure if i was getting ripped of, mgr didnot want to address
Sloppy packing, wrong items
Delivery to wrong house
Missing boxes
Management does not care about negative experiences, they go thru the motions, no resolutions.

They’re great once you have a deal going for ya. I use them for ordering perishables in bulk. The fruits/​veggies have a shelf life of about a week. I usually order seafood. They deliver the food all the way up to your door, even inside your apartment (when you’re home). Though they don’t carry every brand — it’s still worth having as a designated grocer.

The only things that keep me wondering whether I’ll use them on the regular are the exorbitantly high prices (like, their sale prices are higher than some grocery store prices), and lack of some every day, plain Jane items.
Other than that, lots of great items, some of the freshest produce I have ever purchased, everything packed well, courteous, well-​kept, professional delivery men, and really great quality. Arrived during the window offered.
So, if they deliver to your area, and you don’t have the time/​ability to shop for yourself… well…a solid, reliable option.

Such good food! Really. The quality is way above the usual supermarket and the prices are about the same. The eggs and milk are Delish. Sometimes I get an item I wouldn’t have picked up myself — like a too soft avocado. But hey, I didn’t have to do shit too get it.
Recommend their grass fed steaks, great selection of cheeses, juices and coffees. They carry it all, including la colombe and a really nice Kona blend.
Be nice if they took the boxes from last week home. Service is extraordinary. I live in a walk-​up and they always insist on bringing it up.