ExecuCar

I am beyond disappointed in the services that I paid for but did not receive. I had prepaid for an SUV meet and greet at Newark airport and for an SUV meet and greet at my hotel, The Crowne Plaza in Times Square. When we landed in Newark there was no meet and greet.
I had to call the company to inquire where my driver was. An old van showed up with no meet and greet to take us to the hotel. I was just grateful to get a ride from the airport. The driver was very personable but it was difficult for my mother to get in the van as she is disabled. The morning we were leaving to go back to Newark from our hotel I had to call four times to inquire where our driver was as again there was no meet and greet. I was told twice that the driver was running late and will be there 1 to 3 or 3 to 5 minutes. After waiting for 45 minutes with no driver present I was able to use the Crowne Plaza shuttle to take my disabled mother and myself to the airport. The dispatcher apologized and told me that they would be refunding my money, I have yet to hear from them.
I used this same service in Sacramento, California for my ride to and from the airport for this trip and they were so gracious, on time and did exactly as promised. The offices servicing the Newark airport failed miserably. I wish I could give this company a frown face rather than one star.

It has been two days since I had to make my experiences public to provoke a reaction. I have been acknowledged on Unilocal and on Facebook where I posted the email on their page. But I still have not been contacted regarding anything. It is shocking how slow the customer service rate is. I still await a response for my $ 192 refund.

Terrible, not recommended!
Ordered a «meet and greet» service at EWR airport last month. However, not only the driver was nowhere to found, he was actually 45 mins late.
There was no apologies or even partial refunds. I was expecting that I should have gotten my «prepaid 18% tip» back. Why should the driver be entitled to a tip when he was 45 mins late.
Contacted the customer services 11 days ago, and tried to give them a chance to make things right. However, nothing, and nothing at all.
Looks like they don’t care at all.

The website sucks and it made me uncomfortable to use, especially with the bad reviews on here.
There were so many technical issues with the website, I ended up canceling this car service which would have been about ~$ 100 for one that was $ 170.

I’m so upset! 30 minutes out past our pick up time late at night!
I reserved this car several days in advance for my wife and son to be picked up at the airport at 10 p.m. at night. They are flying to this big NY city, they are unfamiliar with so I wanted a quality driver to bring them to our hotel.
What a joke. I will never EVER use them again. Are you reading this Execucar. It’s too bad too cause I used you myself on other trips, but never again.

Booked a black car with them from Newark and they never showed. Called after waiting 30 min and they said the driver was caught in traffic and would arrive in 15 min. Waited another 1.5 hours and no driver. Do not book or use them for anything, it is a waste of time and money.

I wish there was a Zero Star option.
Pre Paid for VIP meet and greet at Baggage Claim. No one was there, after calling the company the Greeter not a Driver was in a completely different place and took us outside to what I thought was our car. We stood on the Curb for 45 minutes until they finally arrived.
Absolutely awful.
Same story from pretty every much review.
Avoid like the Plague!

Very bad service. Avoiding it at all cost will make your day way better and efficient.
Reason 1:
Similar to most of the 1 star review, we didn’t receive any phone calls or pick up. We ordered a private car for pickup, left our flight number and phone number and expected to be reAched upon our arrival. Nothing. We had to call the customer support line where the help desk lady transferred our calls three times to three different voicemail. Who needed to be transferred to a voicemail when we were so urgent to be picked up? The fourth time we were very assertive on the phone and insisted the lady to solve the problem on the spot, then she pointed out reluctantly that the van will show up in the ‘middle island.’ No plate number, no driver contact info, not even expected arrival time. Of course she hung up before we could ask for any further details. And Of course you can’t really expect an apology from such an angry worker who clearly didn’t know professionalism.
Reason 2:
We waited in the middle island for half an hour, still nobody. We had to call the 800 support line again when we were put on hold for another 15 minutes.

I was on vacation with my family in NYC. I reserved car service to take us back to the airport. I made the reservation weeks in advance. I received confirmation for a 10:30 am pick up for a 1:40 flight. The car never arrived. When I called the company, the first operator confirmed my 10:30 pick up. The next dispatcher said the pickup time must have changed because they didn’t have an SUV (which I reserved to accommodate our luggage) until 1:30pm. The company is unorganized and you might be better of calling an Über or a taxi. They deserve a zero, considering how much you pay for the service.

Avoid at all costs. Worst company ive ever dealt with in nyc.

HORRIBLE! WORST COMPANY EVER! Paid in full before my trip and not to mention gave a very generous trip, paid double the price of a cab to have a guaranteed ride to the airport and they never showed up! Waited 40 minutes for them and they never showed up and had to end up taking a cab (and paying for that as well) and now they are giving me issues refunding my money back
DO NOT RECOMMEND THIS TO ANYONE! They are not reliable and they do not have good customer service.
They dont even deserve 1 start

NEVER use this (lack of) Car Service! I pre-​paid on my credit card to have what was explained on their website, as a friendly, efficient SUV or Car service in New York, that could provide Meet and Greet service at the airport, and could pick us (3 adults and a Child) at our hotel the day of return.
Here’s why they get 1 star:
PART 1 — The Pick Up
Meet and Greet:
— 4 of us show up including our 3 year old after a long flight to La Guardia expecting a driver holding up a name card.
— We waited for over 20 minutes and nobody came. Lots of other drivers meeting their passengers but none from Execucar to meet us.
— I make a call on my Canadian phone and am put on hold for 20 minutes, while a porter has all our luggage because we are there for a trade show and have a lot of boxes and bags. So the portar is racking up the money, and the roaming charges on my phone are racking up big $$$.
— A very rude lady comes on finally and says, «We just don’t have an SUV like you ordered so we don’t have a driver to come get you!» Huh?
*** First of all we paid for this weeks in advance, and our SUV was confirmed, and they had no problem charging my card for this. She kept on saying «We dont have a driver with an SUV!» So why do you advertise this on your website?!
— The lady then said she had to put me on hold again…10 minutes later…
«We have to send a van, and it will come meet you in the central island. It will be blue and the number of the van will be 95, and it will take 20 – 25 minutes»
— Ok so why didn’t anybody call, text or email me to say the driver would be late and that they didn’t have an SUV?
If I hadn’t called we would have been left stranded at the airport! That’s what really gets me, is they don’t even get a hold of you!
— 30 minutes later a PURPLE (not blue like stated) Van with the number 93 (not 95 like stated) shows up somewhere else then stated. The only reason we found out about the van was because the driver got out and started asking around. He found us standing at the island where the dispatch had told us to go. I had to pay the porter $ 20 to take all our bags there and because he waited with us for 30 minutes! The driver was really nice but oblivious to all that had just happened.
So I asked the dispatch lady on the phone to refund me for the Meet and Greet portion of the service they had charged me for, and she didn’t aplogize and said they would PUT A REFUND IN FOR REVIEW! What’s to review? I’m sorry, but I want a refund. period.
PART 2 — The Return:
Day of pickup to go to La Guardia:
We went downstairs early to the hotel lobby with all our luggage from Trade Show. We were all nervous that Execucar wouldn’t show up, and we were right to be worried. We were on a busy Manhattan street and there was a film being shot up the street so we kept running out to see if maybe our car was stuck behind a film crew truck or something, and we were thinking about what our back up plan would be.
We waited until 7:10 am and NO CAR! No phone call either to say they would be late or what was happening. Because our flight was at 9:40am, the four of us broke off in to different areas in a panic. I got on the phone to Execucar. My sister ran up the street to see if she could flag a mini-​van yellow taxi, and my husband and toddler ran the other direction to try and get a taxi from that end of the street. I had the hotel try to call a car service and it was all a mad race!
I was put on hold again with dispatch at Execucar, and I had someone ever RUDER than the first time we were stood up. When I said where is our car? We are not happy at all being stood up again She shouted, «Well the car is stuck in traffic and there is nothing we can do!» I said,” how long until they get here?” and she said «I don’t know! There is a lot of traffic in New York you know!!» (No shit, but when you run a car service that books way in advance you should plan to get there early, and plan for traffic)
So I was pretty much furious at being shouted at and stood up again, and I couldn’t believe that nobody called to say they’d be late and that maybe we should look for another method of transport. When I asked for a refund for the pickup she just said, «Yup» and that was the last I heard from them.
UPDATE: There has been NO REFUND for their ridiculously expensive car (or lack there of) service, NO APOLOGY, NO RESPONSE TO EMAILS. As far as I’m concerned this company is a SCAM.
It takes a lot to make me angry at a business, and this one takes the cake as WORST of 2015!
Please beware! Until I get a refund, I will pursue this with Visa, and the Trade show which innocently recommends this company to their attendees, visitors and exhibitors. I don’t want anyone else to go through what we did, and as artists with a small business, the amount they gouged us with and having to pay for alternative taxi service on top if this really hurt our pocket book.

My husband I have been using their service because we get 10% discount through our apartment property manager. They are very good at pick-​up at hotel/​residence. They are normally on time and when they are running late due to an accident or other road condition, they call me.
The problem is, and it is pretty unacceptable, that they can never do pick-​up at the airport right.
This time I paid for meet-​and-​greet as I wanted to go home as quickly as possible, but nobody holding my name sign was waiting for the welcome area. After 3 calls to the dispatcher and 30 minutes of waiting while I saw other passengers from the same flight greeted and met by their drivers, who took their luggage for them, I received a call from the driver who said he looked for me but there were many cars and people. He said he put the blinkers on and told me to find the car. I found it right in the middle of the road with no car number. When I approached it, he put up my name sign up side down watching me dragging my suitcase.
And I’m telling you this is not the first time. One driver yelled at me for not standing at the spot easier for him to find. Another one couldn’t understand terminal B and kept asking what the terminal was though he got my flight information. I said terminal B, for bravo and then b for Brian and then b for boy, but he still didn’t understand. I had to call the dispatcher to direct him and when he finally picked me up, he yelled and cursed and insulted me all the way to my apartment. My husband was stood up completely one time and called the dispatchers many times, but he ended up catching a cab himself. Yet it took a month to get the «voucher», not refund, for the no-​show. I can keep going but I think you got the idea how horrendous they are.
I think I had enough. Perhaps I still ask for pick up from home but will never ever ever ask for airport pickup.

Horrible. They never showed up to JFK. This was a $ 90 prepaid car. I called, they had me walk (at midnight no less, with all my bags) to an altogether different terminal than the one my flight landed at. They told me it would be 5 minutes. I waited an hour, called AGAIN and they told me I’d have to wait ANOTHER half an hour. I said No Thanks, I’ll do UBER (which I did and it was great, BTW) but while they said they would reimburse me right then they didn’t. Now I have to go through Corporate and file a ‘claim’. HORRIBLE company! AVOID ExecuCar!

Don’t use this service.
We paid extra for a sign at baggage claim because we were told this would ensure quicker pick up time… This was not accurate.
We had a 3:30pm scheduled pick up and there was someone waiting at baggage. He however was not the driver and had to call the driver to pull around.
We were standing outside for about 20 minutes and still no sign of this car. We decided to wait inside instead. And waited another 35 minutes with no sign of the car.
We had to cancel our dinner reservation due to this (having already accounted extra time for traffic).
If it was up to me I would have just hopped in a cab but others in our group had made and paid for this reservation.

My name is Iryna and I am an owner and manager of New York incoming tour operator.
I usually work with my personal drivers, but on this occasion I needed additional help and ordered an airport pick-​up for 2 important clients at JFK. My clients flight was delayed and I reconfirmed a delay of the flight with dispatcher twice and was reassured that the driver will be waiting for my clients after baggage claim upon the flight’s arrival.
After a significant wait at the airport my client called me up upon arrival saying no one is meeting him at the airport as arranged. When I called up Execucar to have an update on the situation I was told that dirver is on the way stuck up in traffic and possibly will be there in 1 hour (or maybe later?)
I cancelled my reservation, of course, and possibly lost potential business with my client.
If you are ever going to need a reliable service — do not ever use the ExecuCar transportation since the service is unprofessional and utterly unreliable.
Go with another option that offers high-​quality service.

Pros: Car was on time, even early (we booked online through Super-​Shuttle).
Clean SUV, with enough room for 5, counting the front seat.
Con: Our driver apparently was from LI, as
he grumbled about «having to come to Brooklyn». Sorry! When we questioned his choice of Linden Ave vs. the Belt Pkwy, he said his GPS told him that and that he
NEVER comes to Brooklyn. Oh, sorry for the booking! He argued with my husband for a bit, then told my teenage daughter, as we exited the car, that he hasn’t been tipped upfront. Uh, see why? I still tipped well (I almost always do unless it’s a disaster) but hey, get some manners.

Horrible. I would give them NO STAR if that was Unilocal-​possible.
The last two times we used Execucar, the driver didn’t even do a meet and greet at the luggage area. They basically call you when they are at the curbside. And they were not punctual at all.
We have been waiting for about 45 minutes since we got to EWR Airport with no sign of the driver even after two calls to the dispatch center.
Never again! Get a cab or take the bus, because that might get you into Manhattan faster!
Update: 5 calls and an hour and 15 minutes later, the car arrived. Driver had a flimsy excuse about forgetting the keys and «driving around and around». Whatever.
DO NOT USE.

Very pleased with car service. I like the text message reminders and the fact the drivers were on time (actually early).
We used the service round trip in New York from airport (lga) to hotel.
Highlights:
Clean car
Cadillac and towncar
Prices $ 60 one way
Drivers (not English) understandable and pleasant
I will use Execucar again.

IF I COULD GIVE THESE GUYS 0 STARS I WOULD! Absolutely atrocious service!!! First time, they messed up my arrival date and never picked me up, refused to refund me because they kept insisting I gave them the wrong information, regardless of the fact that the confirmation email THEY sent me was accurate.
Tonight, they failed to pick up my elderly relative from the airport after a 24 hour flight, he waited an hour and a half and had to end up taking a yellow cab because nobody showed up. I called and called trying to get answers, first I am told that the driver doesn’t actually go out to meet the passenger which contradicts the service they advertise when you buy the meet and greet package. Then the driver calls and has the NERVE to say that my relative was a no-​show. UNACCEPTABLE. DO NOT USE this company, avoid at all costs. Trust me.