American Self-Storage

BE CAREFUL: DIAMOND PROTECTION
If you rent a space here, do not get the diamond protection. Here is my story. One of their floors flooded and they apparently never mentioned this to any of their affected customers. I happened to come in to pick up my stuff 3 weeks later and all my stuff was ruined. Well, I was paying for their Diamond protection program so I should be covered, right? Nope. I had damages exceeding $ 30,000 and paid for full coverage of $ 12k.
Instead of writing out a check for $ 12k, they offered me a check for only $ 5k when the damages easily exceeded $ 30k. Now, here is the kicker. They said that they would ONLY give me the check for $ 5k if I signed a waiver that I won’t ask for the rest of the $ 7k covered by the Diamond Protection Plan and I would waive them from all negligent liability. If I didn’t sign this waiver, I would get nothing. What kind of insurance is this?
Basically, they had no intention of ever insuring my belongings for the full $ 12k even though I was paying for full coverage for years. This is obviously illegal but it doesn’t matter to this business.
TLDR: Do not get the Diamond Protection Plan. It’s a scam.
I won’t get into other specifics because other reviewers pretty much covered how bad the service is. Avoid this place.

This is not at all what I expected from reading the reviews here. To start, it took me 2 weeks to contact them because their computers and phones were down. It seems unbelievable to me that any business could allow this to go on for so long, which should have been my first warning. The place is not clean. If you are taking the stairs, the banisters have a thick, visible layer of dirt and dust. There is only one elevator that can be used without an elevator operator, and every time I use it I’m afraid I’m going to get locked in because it is difficult to get the doors open and shut for a small-​ish woman (or this one, at least). The unit walls are crumbly and when I first moved things into mine, there was dirt and crumbled plaster all over the floor. I have to admit that I was in a rush and shopping strictly by price when I took this unit. At this point I don’t have the energy to move things again, but I would do some homework before renting a storage unit.

Carmen is great. .she’s very friendly and helpful. totally 180 degrees different from the teenager who worked there before. .I think that girl got fired. good news for customers. .she was terrible. but Carmen is awesome! Speak to her. she will set you up and be a friendly face when you’re stressed out from moving.

This is a wonderful place, head and shoulders about the other storage facilities in LIC. I checked out a bunch of the others, and most of the employees were beyond rude or wouldn’t honor the online deals that their companies were offering. American Self-​Storage is clean and well-​run, the staff goes out of their way to be helpful and courteous, and my experience there from move-​in to move-​out was very, very good. Their prices are more than competitive. The only tiny drawback is that their location is a bit off the beaten path if you are walking to the facility (as I often was) but the neighborhood is fine, and the customer service more than makes up for the distance, so it’s definitely still a five-​star experience.

This place truly deserve my 5 stars. I spoke to them on the phone few times and they were very helpful on helping me choose the right storage size. they were not looking to over-​sale on the storage. I like honest business !
When I finally decided to get a storage from them, they explain to me about all the paper work and they have free pickup service within 5 miles (I believe)
The pickup guy was super nice too, and I realized I didn’t enough a big storage instead a smaller one, they were very happy to help me change the paper work and charge me less for the smaller ones.
This is one of the best customer service I’ve received in a while. everyone is very nice here and they know your name by «heart». makes me feel like a family and safe to store my stuff there !
They have very reasonable price too !!!