New York Motorcycle

Counter to some of the negative reviews here, I found my experience with New York Motorcycle to be very professional and without any drama whatsoever. I purchased a new 636 from them a few weeks ago and all went smoothly. In this day and age, all bike and car dealers should sell over the phone; many places require you to come in and haggle and waste your time. I called the sales manager, agreed on a price, and picked up the bike a few days later. Done and done. (Btw, the bike is totally amazing and couldn’t be happier with the purchase). All the paperwork was done quickly and correctly, and the location was actually fairly convenient — right off the Cross Island. I don’t begrudge car and bike dealers from trying to make money; it’s a hard business with low margins. New York Motorcycle is likely your best bet for new bikes in NYC.

Bad Experience with the sales team, especially Jay — nasty service, inpatient and full of attitude.
Their concern is on the bottom line numbers and not on helping you out.
Store manager — Vince is pretty much the only person who is somehow helpful but to busy to give you the time.

WORST SERVICE DEPARTMENT EVER!!! went to get my brakes checked out. checked it CHARGED ME A $ 110 dollars and then my brake locked up 2 weeks later cause the calipers froze and were in bad shape and of course these morons didnt see that and i almost went down cause of these retard fucks. DO NOT GET ANY KIND OF SERVICE FROM THEM. idk about the sales dept but the service is garbage.

I bought my scooter from them sister shop out in Long Island, it was sitting in the garage for 3 month and need service so I bought it here for a quick check and tune up. The service department told me it’ll be 2 days before they can get to it, fine, not really in a rush. A week went by and few calls later, still nothing. 2 weeks became a month… A MONTH for a scooter service??? And only gotten 1 call from them this entire time. Now that’s ridiculous.

This was my first time in new york motorcycle and i couldn’t be happier with the choice i made. my 2002 ducati 748 had alot of electrical work that needed to be done, along with oil change, wheel alignment, and shifter lever adjustment. Not only did they fix the problems, they fixed them in a couple of hours. i also received a phone call a few days later to see if everything was ok with the bike. Overall by far the best environment and Experience @ new york motorcycle.

I have bought 2 bikes with NEW YORK MOTORCYCLE the staff is great very knowledgeable and friendly from sales to service you feel the team really delivers the full package «what bike will I buy next season» a very satisfied customer :-)
See slim he’s not just a salesman he will become your friend
And Vinny the Manger is a really nice guy
Jhon in service has over 30 years of motorcycle experience
Along with the biggest selection of helmets in the tri-​state area
Their service can’t be beat!

Had a great experience here.
Jay was very helpful in explaining details on a Ninja 500 I had been looking at. They were always available when I had questions and made the sales experience as smooth as can be.
Jay even checked in with me a few days after the purchase to make sure everything was well.
I can only recommend them!

Had the best sales experience here!!!
John & Vincent did everything possible to make this an easy transition from my old bike to buying the new Kawasaki Voyager.
I never worried about anything. Never had to double check. Calling once was always enough, and never had to double check.
2012 kawasaki voyager
Rear passenger surround speakers
Drivers backrest
Garmin zumo gps unit
Heated grips
Screaming banshee horn.
Props to the service department for taking the extra time and effort to make sure everything worked, by having to go as far as calling the manufacturer the for help because of a manufacturers flaw.
Thanks guys!!!

This is by far the worst dealership I have ever dealt with. There wasn’t one part of the entire process they did right, doesn’t return phone calls, delivery was a week late, did a final prep and delivered the bike with tires 15psi low. It’s ridiculous, if there was a rating lower than 1 star, they would get it. Mike the sales guy was nice though.

Let’s just say I will not be be venturing back in here anytime soon.
1. Waited 20 minutes looking at bike with salespeople walking around ignoring me.
2. When I finally got help, was immediately asked how my credit was
3. The employee walked away from me while I was sitting on a bike to help another customer and his exact words were, «Continue sitting on [this] bike and wait for [him] to come back.»
4. Waited 5 minutes because my cell phone rang, finished the call, got off the bike and left.
The place is supposed to be a showroom, but it’s dank. Some of the bikes need to be wiped down and it’s very crowded in there with multiple versions of the same bike, just in different colors.
I was warned against going here by me friends and now I know why.

I don’t know what all these people are complaining about… I just came back from getting my inspection done, yea it was in the middle of the week, so what? Go on your lunch break and stop whining. What people forget is that the $ 6 they charge for an inspection IS NOT money they’re making. It goes to the state. Of course they offer the service, but no one is going to be happy about doing something that they don’t make money for.
That being said, the guys here are very nice. They can be busy sometimes so you might have to wait a few minutes, but when they serve you, they will give you their full attention. Had a guy put a couple screws on my bike that I was missing, just because he was nice. That’s why I’ll continue coming back whenever I need something — they care about you and your bike, making sure it runs safe and smooth

They no longer do New York State inspections on Saturday.
Seriously?
For those of you not familiar, the State inspection on a motorcycle is not nearly as involved as it is with cars (not that it’s all that involved with cars either). All the certified inspector has to do is make sure all the lights are working, verify that the tires and brakes are good and within legal wear limits, record the mileage and issue an inspection sticker. The whole process takes less than 10 minutes, so why shops make something so simple such a problem is beyond me.
This is the problem with motorcycle dealers. They don’t seem to realize that their customers actually have to go to work during the week to pay their for motorcycles, service and accessories. It’s almost impossible to get anything done on the weekend because obviously Saturday is when everyone brings their bikes in, and it’s also when service departments are short staffed and hours are limited. And everyone is closed on Sunday.
And let me note, this is a criticism of shop owners, not dealer staff. Dealer staff USUALLY does the best they can with what they have. It’s the shop owners that need to get their minds right.
What are we supposed to do? Take a day off from work to get a $ 6, 10 minute State inspection because no one will do it on the weekend? I think not.
I’d drop one star from my rating but it wouldn’t be fair because this is a common issue everywhere.
I wish someone would open up a Biker’s Bay franchise (
) in NYC, because this is getting really ridiculous. That’s yet another franchise that we’ll probably never see here because it makes too much sense. NYC riders know the frustrations when it comes to maintenance and repairs.
Maybe one of these days I’ll open my own shop so I can make sure it’s staffed and set up so maintenance and repairs are convenient.
Motorcycle dealers really need to look to car dealers for inspiration here.
Something has to give.