Queen Creek Primary Care

I recently moved to San Tan Valley and hadn’t found a new primary care, I had health issue that I needed to be seen for asap. I didn’t want to go an urgent care because in my experience they don’t actually care about the patient, just how much they can bill the insurance. (ex: the last time I went to an urgent care because I needed a couple stitches after cutting my finger in the kitchen, they spent about seven minutes with me gave me three badly done stitches and charged my insurance over 400 dollars.) When I called Queen Creek Primary care they got me in that day. Dr. Lamb saw me immediately, actually listened to me, spent time discussing my options for treatment, made me feel very comfortable and didn’t talk down to me or act like he was in any hurry to get me out of there like some doctors tend to do. I was very pleased with the entire experience, looks like I’ve found my new primary care!

I was to be a new patient. I needed a particular time in the afternoon so I understood when I had to wait a month before that time was available. The day before my scheduled appt I was notified that the doctor was going to be out of the office and they would need to reschedule. I called back to reschedule and it was going to be another 3 weeks before they could get me in. Of all the offices I have ever worked in, if we had to cancel an appt because of something on our side, we did everything we could to accommodate that patient to make sure we got them right in for the inconvenience of having to reschedule. Just wasn’t impressed. I will go elsewhere.

This place is horrible from the front staff, to the office manager, to the doctors that write the prescriptions. Every time I go or take the kids the doctor seems rushed or uninterested. They never call you back when you ask for a return call. Several times they have called in the wrong medication, only to find out when you go pick it up. When you call to let them know the mistake they want you to pay AGAIN for the office visit. Definitely will be changing offices

I’m not sure how I feel about this place just yet, but not overly impressed right now. I recently moved to Queen Creek and in need of a new family practitioner. I have no disease states, so I take no medications and don’t really need following until I become sick or hurt. I called to see if they were taking new patients. The receptionist said yes and I asked if I would like to make an appointment. I didn’t feel that was necessary to waste my time or the practitioners time, again, since I don’t have any disease states. There would be no point to the appointment.
Fast forward to when I wasn’t feeling well a few months later… I called to make an appointment because I was having severe pain in my lower left abdomen for two weeks (I kept thinking it would go away). I didn’t want to go to the ER because it wasn’t emergency severe, but worrisome. This office couldn’t get me in for 2 weeks because I wasn’t an ‘established patient.’ Awesome. I called my OB/​GYN and she sent me right away to have an ultrasound.
Now fast forward 3 months after that… I hurt my shoulder. I tried to live with it thinking the pain would subside. I put myself on motrin around the clock for at least 4 weeks and the pain was actually getting worse and affecting my sleep. They told me they couldn’t get me in for 2 weeks, but I could come to their clinic walk-​in hours. I had my husband come home from work early to watch the kiddos and I headed right over.
There was no wait when I first got there, but when I left there was no sitting room.
I was seen by Stacy Stockton, NP. I’ve only seen her this one time. Her personality was fine, but I’m not confident she knew what to do with me. In hindsight, she should have sent me to an orthopedist. Unfortunately for me, she sent me to physical therapy and when that didn’t work on to an ultrasound and pain management/​PT clinic. Although, I won’t go into details about that in this review, it’s been 8 weeks now, and I’m still not 100%. And, I really didn’t need pain management, as much as I needed an orthopedist, which I now have a scheduled appointment after self-​referral.
Although, Queen Creek primary processed my referrals quickly, I am now over $ 400 in the hole for wasted appointments at all of these places and my shoulder is still not functioning properly. I’m not sure if this is an unfortunate isolated incident of misjudgment or typical healthcare for this location, but after reading the other reviews, I’m nervous to go back again and find out.

Extremely pleasant front office staff! Able to schedule an appointment within a day or two. Even able to get in on the same day at times. The medical assistants are knowledgable and helpful. They call and make prior authorizations and even call in prescriptions to the pharmacy. They even have an express care to be seen the same day for minor health issues like a sore throat or earache.
The staff seem to genuinely care about your health and well being.

I am giving 4 stars because the office is dated and a little rough around the edges. I have worked as a medical receptionist for 20 years. I have seen good and terrible! Other then the office, I have been pleasantly surprised with Stacy Stockton and Dr Young. Both are absolutely wonderful! I am also impressed with their express care for walk ins. Finally no more going to the minute clinic or U.C.

I hate to leave this negative review because, generally, I have so much respect for physicians and their staff and all the hard work they do. But — oy – I made one appointment with this office and committed to never returning.
The doctor (female) I met with seemed cold, distant, and really didn’t seem to listen to me. Mind you, I was looking for a new primary care doctor, but it was immediately evident that this was not the one for me. The office staff was neither warm, nor fuzzy. When you’re sick or hurt, you want to feel like you’re in an office that cares about you. I didn’t leave my appointment feeling that way at all.
This is the part that rather floored me:
Months later I received a statement from the doctor’s office for a balance due — the portion of the visit my insurance didn’t cover. Here’s the thing; for the 15 inattentive minutes the doctor spent with me, my insurance company was billed over $ 400. Whuutt?!
So, since they haven’t yet established any way to accept a payment online, I called the office to provide them with my HSA Mastercard to cover the balance. I chose «option 2», which put me in touch with someone in their billing department. For whatever reason, she couldn’t process my payment, so she directed me to hang up and call again and have the front office/​scheduler run the payment for me. Which, of course, I did. For this, you choose «option 1» which leads you to a recording telling you the options again. No other department would answer the phone. I tried. I even left a message for the medical assistant, who never returned my call.
Suffice it to say, my one little star up there is all this office deserves. I’ve gone elsewhere, and am so glad I did!

The office was able to get me in right away which was nice, but that’s all this place has going for it. No hello, smile, or greeting whatsoever upon arrival. It was my first time meeting Stacey Stockton and she seemed cold and distant. Within maybe 5 or 6 minutes or meeting I was being handed multiple prescriptions that hadn’t really been discussed. The office was dark and dated. Not a good vibe from this place at all.

This is by far the most unorganized Dr’s office I have seen yet, my husband is prior military, we have moved a lot and seen a lot of doctors offices. The front desk took cash payment and then we still received a bill. It took Dr Young one week of CVS calling, 4 days of us calling, and 1 in person visit to get a refill a prescription. I had the front desk tell me they cannot do a referral for an urgent care, which if you are contracted with Tricare insurance, you need to refer for urgent care if you cannot provide an appt. I have had countless referrals messed up by their MA’s. I kept giving them chances but this is it, time for new Dr’s!

Since moving to AZ from IN, I have not established with a primary care doctor. I’ve been procrastinating! This past week, I made the first step to a healthier «me» by going to Queen Creek Primary. I had an initial appointment on Tuesday, December 1, blood work on Wednesday December 2, and to my surprise — an unplanned urgent care visit at the same office on Saturday, December 5. The office staff was very helpful and pleasant. The lab tech took my blood with ease. Typically, they cannot find my vein and I seriously have anxiety over it. The blood draw was one needle stick and I felt nothing!!! The initial visit had a wait of expected length at any medical appointment. The blood draw was literally five minutes total from the time I stepped in the door to back in my car. To my surprise, the urgent care visit had only a five minute wait and Dr Young was fantastic! He did not rush me and answered all of my questions. He even took the time to look at my blood test results from my regular initial visit during the urgent care visit (for a sinus infection). He also talked to me about my concerns of weight loss. That is a topic I hate and I sometimes feel looked down upon by people in the medical world; however, he was encouraging and gave me tips and ideas and confirmed some of my thoughts regarding the issues I struggle with. Thank you, Dr Young for going above and beyond my expectations and for making me feel at ease during the urgent care visit. He could have rushed me through (I mean it was a Saturday urgent care walk in) but instead he addressed each concern I had! Top notch quality care with great personal attention and communication. I’ve found my primary care doctor office! And they are full service — regular appointments and extended walk in hours. I’m impressed!

As previous reviewers have stated the staff is rude and incompetent they failed to send my prescriptions to CVS even when they said they had. I had to call back twice to have them send all of them and then pretended like it was my fault. I won’t be back

I have been seeing Dr. Mikey for a little over a year. I like her and she has treated me well. The only thing that I have an issue with is getting referral authorizations. I have been waiting since March for an allergist referral. I was recently admitted to the hospital for A-​fib due to a hyperactive thyroid. I saw Dr. Mickey on April 7 right after the hospital visit and asked her for a referral to a Cardiologist and an Endocrinologist. She asked her assistant to start the process. It took two weeks to get the Cardiologist approval and I’m still waiting to receive the Endocrinologist referral — that’s 30 days! A sign in their office says referrals take 7 – 8 days. I only wish that were true.
Update: I eventually got the Endocrinologist referral. I also eventually got the allergist referral but it contained a mistake for the end date. Instead of ending a year out (2016) it ends in less than a month from the start date for 12 visits. The allergist ‘s office is going to take care of getting it fixed.

Dr Young was extremely rude. He told my fiancé because of her weight that is how she broke her ankle. He also that it could also be cancer and that surgery may be needed if it is but its probably not. He seemed very unprofessional the entire time and simply said I don’t know whats wrong at the end and is now referring me somewhere else. He did not seem to believe what happened to her and would not even look at the xrays to determine it is truly broke. Seems like he studied on
I would not recommend going there to anyone.

I was seen by Dr. Hales and after being treated like I was a hypochondriac and told nothing was wrong with me I went to another doctor to get a second opinion. The new doctor was able to diagnose me and couldn’t believe that doctor Hales had done nothing to help me. Later we received a phone call stating that we had an outstanding balance from Queen Creek Primary Care. When we went there to rectify it the office staff was incredibly rude.

I am 67 years old and have severe back pain. Dr. Hale asked me to have X-​Rays. He gave me a prescription for the pain. The following day I went for the X-​Rays. The pain is unbearable and the pain pills do little to ease the pain. I received a call from the office saying the doctor reviewed the X-​rays and said it appears I have kidney stones. We made a follow-​up appointment for Monday. I asked if I could take two pills of the pain pills every three hours and was told ok but no driving. A few hours later the pain was so bad I went to the office. When Kelly McMillan, the PA, came into the room she told me she was a Physicans Assistant. I told her I would like to talk to a doctor. As soon as I said this Ms. McMillan becomes enraged and yelled at me. Yes, she yelled at me. She yelled at me. She said she has been practicing medicine for over 10 years and if I did not want to talk with her I was outta here. She said. this, «you’re outta here». She raised her hand and with her thumb up, she yanked her hand in a motion for me to get out,. She was yelling at me to get out. Are you reading this Dr. Hale? She yelled at me and told me I was outta here. As I limped out of the office I went over to this pathetic person and said this, «shame on you for yelling at me that I am outta here because I requested to talk to a doctor.» On my way to my car the office manager came out to ask what happened. I told her. I told her the truth. I told her Ms. McMillan yelled at me and told me I was «outta here» because I asked to talk to a doctor. I will never ever return to this office. Shame on you Kelly McMillan for yelling at me. Shame on you for telling me «you’re outta here».
Thanks Dr. Hale for the care you have given me in the past. I will take my health care issues to an office that respects the wishes of the patient. I thought that was how it was supposed to work.
This review was written my me, the husband of Maria A.
Sincerely
Robert A
Gilbert, Az.

Don’t see Dr Young! Rude!

FYI. .never make a payment in cash with the girls at front you will get a bill statement again. it happen to me twice since I couldn’t find my recipe from 4 months ago I have to make the payment again. So make sure you pay with Debit or credit card.

Unprofessional and rude staff members! I would give this a ZERO!
Dr. Lamb is a wonderful doctor, although the wait has always been long, it’s common in the medical offices. Have been going here for years and recommended other people here, but never again.
Experience — A staff member previously called the wrong person back on a visit and they didn’t even know it until it was brought up to their attention. His staff member never returns calls within 24 – 48 hours. I’ve let it slide for years being the one to always follow up. I believe, if everything is on the computer and it’s right in front of someone, you would think the staff would be courteous enough to look up the information. It shouldn’t be that hard, but obviously it is. The staff laziness is unappreciated and their lack of professionalism is HORRIBLE.
Picking the correct staff member is crucial. They interact more with the patient and represent the office. There’s other primary providers that have better trained staff and that would make doctor office visits worth it.

My first impression was good. Liked that they do in house labs, very convenient. The NP was super nice. The lab tech was not the friendliest… but you can’t win them all.

I’ve used Queen Creek Primary care for 3 years now and I am mostly a big fan. There are a few negatives, but overall I’ve had a good experience. Here are the things I like: they have walk in hours every day besides Sunday. This is heaven sent when you are suddenly sick and there aren’t any appointments and it’s the same co-​pay as if you had an appointment. This saves me from the extra money I’d have to pay at urgent care. I love Dr. Lamb and Kelly Mcmillan, who is one of the PAs. They have always been very informative and caring whenever I have seen them. I also haven’t ever had a problem with super long wait times for scheduled appointments. They seem to function efficiently. They also have a lab in house so you don’t have to take an extra trip if you need to get blood work done.
Here are the things I don’t like: Dr. Mickey, something about her just irked me. She was kind of rude and I overheard her bad mouthing someone in the hallway. So not very customer friendly in my opinion. I have also noticed that true to most M.D.s now a days they are very quick to prescribe. I came in suffering from bad back pain to try and find the cause and they basically just offered me addictive pain medication. That’s called treating the symptoms, not the problem. This is the main reason why I take my son to another primary care physician, as I prefer a little bit less medication unless it is necessary.
However, despite a few negatives, I still love this office and will continue to go there myself. They are so convenient, especially if you have a crazy hectic schedule. With late hours and the walk-​in clinic it is a great resource, especially if my son’s PC isn’t available.