Ironwood Animal Hospital

Horrible experience and unprofessional staff. We came in with our cat who had been hit by a car. We brought her in and it took about 45 minutes just for a technician to come take a look at her. We explained it is likely her back or legs because she cannot walk and is dragging her legs behind her. Another 45 minutes or more passed before we saw Dr. Huitt. When Dr. Huitt came in he immediate grabbed our cat by the neck and dragged her across the table. I had to stop him and explain again what was wrong with the cat. Another hour passes and she gets taken for X-​rays (finally). After another 45 minute wait Dr. Huitt comes back saying it is a femur fracture that requires surgery estimated at $ 2,700. Dr. Huitt says we can drop her back off in the morning or leave her there overnight but of course it would cost more. We tried asking more questions about when her surgery would be (for feeding purposes), when we could pick her up, what to expect etc. He was very rude and closed down and kept sending his tech in to answer the questions. He then insisted blood be taken that night because the next day was his day off and he did not want to come in to do the surgery if the blood work came back bad. Him and his nurse were extremely pushy and the way he handled the cat already and making a big deal about coming in on his day off was off-​putting and made me uncomfortable to place our cat’s well being in his hands. We decided to leave, asked for a copy of the x-​rays to take to another doctor, and was told we would get a call Monday (Dr. Huitt’s next day in) so we could bring the cat in for surgery. First, it took over an hour to receive the x-​rays making it impossible for us to go to another vet. Then it took over a week to call us back just to say that Dr. Huitt is not available for surgery until mid January. They were willing to let a cat with a shattered leg to be in pain for a month before operating. Its disgusting. Unless it is on their time they don’t care what happens to your pet. Avoid this place at all costs.

Absolutely horrible experience at this veterinary clinic. We unknowingly adopted a dog who had heartworms and took her to this vet for an annual. They did a blood test which revealed the diagnosis and then gave us a quote for treatment of $ 1323.08 total. The dog is my 17 year old daughters and she decided to do the treatment to save her. The treatment consists of three phases. And the vet charges for each part of the treatment. During treatment, we often had to correct the vet techs about what portion needed to be completed and the order of the treatments per the instructions first given us along with the quote. This was troubling as it made us wonder if the dog was receiving proper treatment while she was in the hospital. After the second treatment, my daughter picked up the dog and they charged her well over $ 600. This alarmed her as she wondered if the treatments would run over the amount of the original quote. She spoke with An employee who assured her she would be paying the $ 1323.08…no more. At the third hospitalization treatment, they billed my daughter an even higher amount. When I got home from work my daughter showed me the receipt. All of the receipts paid for this treatment over a period of a few months totaled $ 1858.98. We were overcharged by $ 530.90 according to the price originally given to us and I’ve spent hours trying to get it resolved. What is worse is that they neglected to give us the necessary meds to take home. They informed my daughter there were no meds when she picked up the dog after treatment three. Upon reviewing the treatment plan, I discovered she indeed should have been sent home with two meds … One to counteract inflammation and hopefully prevent cardiac arrest/​seizures and one to keep the poor dog comfortable. Needless to say they finally agreed they neglected to send the meds and I picked them up as I was trying to get the overcharging issue taken care of. They changed their story multiple times while I was there, had me waiting for over two hours combined in examining rooms to speak to the owner which I never was able to speak to. Beware! Not only do they have dishonest business practices, including trying to make up false «additional treatment estimates». They also could have made a fatal mistake by not sending our poor dog home with proper meds. I am pursuing action against them for negligence and the way we were treated. My advice: take care of your customers by doing what you promise, being professional and knowledgeable, and careful about ensuring that animals have PROPER treatment and PROPER medicine. Seems like they are only interested in the almighty dollar while gouging clients unfairly!

We took our Lily in on March 29^th, because she was not doing well. The night staff could not have been better. They went out of their way to make sure Lily was comfortable and that we were ok. They gave us several different options from blood work, X-​rays and surgery. When Lily took her final breath they cried with us and let us stay with her as long as we wanted. Letting go of our Lily was so hard, but the wonderful staff made it less traumatic. They really cared about our Lily and about us. I recommend this caring staff to take care of your pets.

Had and appointment didn’t get seeing until an hour later after I told them I have been waiting. The «girls» at the front desk are j

By phone, the staff was very polite and caring when it came to putting down our family cat. Once we arrived, however, the young lady at the front desk was rude and failed to acknowledge us in any way for the first 10 minutes we stood at reception. Once we were taken back, the techs and vet were very kind and understanding. This is the ONLY reason they did not receive 1 star. We were offered a stamp of our cat’s paw print and were told it would arrive by mail within a few days. Weeks went by, and nothing. Upon calling, no information was given. We were only told to wait. Another week passed and we called again. The same story was given. It was over a month before we received the print and by that point, it seemed a little fishy, in my opinion. Would only recommend if in dire need.

I am giving 3 stars because Leeandra is awesome, and so is most of the staff. I would have given 5, except the girl that answered the phone (Tanya) was a royal bitch. That’s not cool, at all, especially when you’re dealing with people and pets.