Quartz Hill Veterinary Clinic

We were recently adopted by a big stray tomcat. He had not been neutered and had the scars to show his many fights with other cats. He was so desperate for love and food that we couldn’t let him down. After calling many vets QHVC offered what we needed without adding on numerous charges other places insisted we had to have. The two ladies at the front desk could not have been more friendly and helpful. All went well. He is so gentle and purrs non-​stop. Thank you!

I cannot say enough good things about this veterinary clinic. How about sweet, kind, compassionate, professional, caring … all those things and MORE. The front desk staff are just the best. I found them all to be such nice people.
Dr. Stephanie Morrow treated us and our very sick pet in a gentle and caring manner which made me feel that he was in good hands. She explained that he was very sick and, after receiving blood test results, advised that euthanasia was the kindest thing to do for him at that point, which it was because he was beginning to show that he was in considerable pain. Within 24 hours of our first meeting with Dr. Morrow, we were back at the clinic to carry out the final deed for our pet. Naturally, we were very upset at the thought of having to lose our pet due to illness but we also knew it was the best thing for him, and the office staff and veterinary technician who assisted us were just as caring as could be. They made sure that our pet was comfortable in his last minutes and left us to be with him in the room for as long as we wanted, no rush. That meant so much to us, to be able to gently say goodbye to our long time pet. When Dr. Morrow came in to administer the final shot, it was calm, peaceful and quiet and that was the way our pet deserved to go.
It is never a happy day when a pet has be euthanized but I can say that if that is the way it has to be, then the care our pet received at Quartz Hill Veterinary Clinic was the best. In addition, today we received a sympathy card from the office which was signed by everyone. Enclosed was our pet’s paw print and a memorial card. Lots more tears too but such a nice gesture. Much appreciated. Thank you QHVC.

Worst customer service ever!!! Do not go here! I have contacted them 3 times to try to schedule my dog to be fixed. I have yet to hear back from them. I couldnt image the nightmare I would have with them if I had a problem with my pet. There are lots of Vets in the AV and Valencia is a short drive away.

Let me say Dr Chris and Dr Spencer and the entire staff of Quartz Hill Veterinary Clinic
are the most compassionate, caring, trusting people in the world.
Today my Son and Daughter — in Laws 18 month old Labrador suddenly became very ill. I called from out of town and let them know that my daughter in law was on here way. When she arrived at the hospital «Gunner» was immediately taken in and triaged. Dr Chris took control of the situation and the team at QHVC began emergency procedures. From the front office staff to the people working on «Gunner» in the back office, I knew that he was getting the best care possible. The fact that they treated my family like their family makes my heart melt. To know that even when Mom is not there things are being cared for like I am standing right next to them.
The level of professionalism and they way they look care of «Gunner» and my family makes me know that QHVC is the only place my pets will ever go.
I am a hard to please person just ask my family :) I never settle for less then 110%

1÷3÷2014 — nightmare
My big dog who patiently waited in miniscule front room with 3 other pet owners and their animals, plus sick animals being wheeled in was so insensitively labeled a «jackass» by the head veterinarian, by the name of «Chris». He came in gave him his shots and left very quickly. Previously a vet tech and another lady came into give him his shots and gave up. My dog was becoming anxious because he had a «party hat» (muzzle) on for the first time and these women were unskilled or unfamiliar with the nature of my dog or dogs in general by showing fear and being so slow. They went and got the man and he was very quick but he as already madder than my dog could ever have been. I tried to thank him but that’s when he called him that and left.
I had my dog since October I rescued him from the street, I don’t know who had him before me, but I would NEVER describe him to ANYONE, in that manner, much blame me for trying to save his life and make him a productive member of this society so no one can ever call him (to MY face again!) Shame on this grown man, not me! I didn’t call him or his staff donkeys, but truth be told.
Over the phone, whilst making appt., I explicitly explained my dog to the appt. setter and asked if I should wait for my new muzzle to come in the mail because his reaction could be unpredictable and my dog has had an unknown previous owner up until Oct. 2013, so I made sure to get an appt. where he would be seen by the head vet, who is a male and would have the strength of a male, since my dog is a of a cattle herding breed variety of dogs (Rottweiler) and is very strong. And it was my understanding that the head vet would give shots, give a friendly word, etc., low and behold that didn’t happen on the actual day of his appointment.
It is Ironic his name is Biggerstaff, when he is a complete hot-​head. When I had to be the bigger person and walk away with the burden of having a «jackass» for a dog. What does that mean? Dogs are animals! They cannot be anthropomorphized into human behavioral emotions. Very upsetting, very insensitive. Very UNPROFESSIONAL!
ramshackle, insensitive, antiquated, cramped, odd shaped tiny rooms, chilly reception, hot-​headed.
Kind of cold reception, not a lot of kindness. With two people in the waiting room it starts to feel really cramped. However, it is good to talk with the other people for animal caretaking camaraderie as the front desk offered no reception. I wish only the best for their clients! There’s no telling how they would treat my cats and I, …but I wont find out. Just glad it’s over and we lived another day to tell!

I completely love this vet.
Lets start with the front staff, they are very sweet and truly helpful. I have never had a problem with them, they make me glad to come here and feel welcomed.
Now with the doctors, My dog Jackie had knee surgery here about 3 years ago. She had Dr. Chris B. do her surgery. I have to say he is amazing. He was honest and open with me and wasn’t pushy for me to spend money. In fact its the opposite here, they tell you the honest truth and don’t try and make you get services done just to get money. I took my dog to two different vets before here and they tried making me get xrays, special shots and blah blah blah costing a lot of money. I came here and they just looked at her knee and told me plain and simple she will need surgery eventually but you don’t have to get it now unless shes uncomfortable (she was and got surgery) but they didn’t have to do half the things all the other vets said she supposedly needed. Saving me money and getting my baby all fixed up.
They handled her very well, shes a tiny dog and they cared for her so well! The called me after she got out of surgery, and at night just to let me know shes doing well and helping to ease my mind.
I would recommend them to anyone, they are a great office and great vets… I couldn’t thank them enough for taking such great care of my baby.

This place is comfy and the staff is extremely knowledgeable. I love the fact that there’s a cat here! You know that it’s a safe and friendly place for pets! I love this place and it’s in a wonderful location! Love the girls and the docs! 5Stars to qhv!

This has been our family vet for more than six years. The service and bedside manner has always been top notch! I only wish they had emergency services. The other places in town are hideous!

I have 3 cats and one dog. QHVC have seem them all. They are loving, caring, and very understanding. My dog had a very bad experience with a Veterinary Clinic in Tehahcapi, and was very frightened and growling at the vet tech, and the vet. They both simply sat down and let my dog get used to them before proceeding. I was so relieved when they did her exam and a quick rabies booster with very, VERY little drama!
They really seem to care deeply about my dog and my cats. When I am shown to the exam room, I feel as though I am the ONLY person in the place. They take their time, explain everything to me that is going on with my pets, and I have never felt overcharged for their services.
I can highly recommend QHVC to anyone needing a great Vet!

I always recommend the Quartz Hill Veterinary Clinic to my friend at the dog park. They are caring professionals. As for the cat on the counter, I think it just adds to the hometown charm of the place. I’ve taken all of my pets there since the 90’s and they’ve been well treated.

Truly the women at QH Veternary Clinic are wonderful. My first visit in there I felt comfortable and confident that they were going to give my dog the best treatment they could. They all seem to be pet lovers which is HUGE for me. In the past few weeks my little yorkie has had so many different health issues. They have been so nice in answering my calls and concerns with what is going on with him. Dr Dean has been fabulous in working towards getting him healed.
Honestly, this will be my vet for all the pets I have and will ever own!

I would just like to apologize to QH Veterinary Clinic, apparently I meant to write my review on Westside Vet Clinic. I have never been here before, but she did say that they do not charge for Medical Records, which is very nice. It is easy to misplace things sometimes! Thanks Denise for getting in contact with me, and I am sorry for any trouble that I have caused.

I usually use another vet, but had adopted a dog and was using the «free» check up from a voucher the shelter gave us. In no way was this free! After charging us for all the extra things they could come up with, which of course we had done for the sake of the dog since we were already there, it ended up being quite costly. We just looked at each other and shook our heads, vowing never to return as they presented us with a surprisingly high bill.
I don’t even want to think about the reaction the dog had to a loose cat in the clinic who apparently lives there. It was rough on us and the dog, and somehow we got the feeling it was OUR fault that dogs chase cats. Since we just adopted the dog we had no idea what, if any, reaction the dog would have to cats, and being new customers had no idea a cat would be lounging around unrestrained. And yes, we do expect to see other animals at a vet office but usually the animals are under the control of their human and this cat was just hanging out.
Since that visit, we have taken the dog to our regular vet and saved a LOT of money. I do not like the idea of a vet charging so much to do what ours would have done for the regular office charge, which would have been LESS than what they charged on their «free» visit. I chalk it up to me being cheap I guess since I just wanted to ensure I had a healthy dog BEFORE I brought it home to our other animals and this one was closest to the shelter. Lesson learned.

Another update — we had to take in our old dog a few weeks ago. And, again, QH Vet came through. Their staff and doctors were amazing when we had to make the decision to say goodbye to him. As horrible as an experience as it was, they really took care of us and Chopper. Thanks guys. :)

I and my family have been a client of this office since I was a child– 1990 or so. While for some services they can be a little pricey, they have always had friendly receptionists, knowledgeable techs, and compassionate knowledgeable vets. When Dr. Fly owned the practice, he worked with my family to pay for expensive surgeries to repair a broken leg on our toy poodle. When Dr. Biggerstaff did a surgery to remove a leg on a kitten I had found injured, he was very straightforward with me and advised me as to all of my options. The kitten’s surgery was a success and he never knew he was missing a leg when he grew up. When my boyfriend and my puppy came down with parvovirus, Dr. Dean didn’t waste time telling me what was wrong, and after explaining I am a certified vet assistant, her tech gave me the option of leaving the pup there for an expensive treatment or bringing her home to treat myself. I took her home and she pulled through with flying colors after following their suggested treatments. This clinic is and has always been outstanding. There is nothing I would change about it, including the office cat Kali.

If I could rate this a –100, I would. I hate this clinic. Rude staff. There’s a live cat on the counter where dogs could easily try and attack him/​her. I had to go here because I was a visitor in town & needed to see a vet asap. I was charged almost a grand only to be told that my dog couldn’t be helped & I had to have her euthanized. I lost my puppy, someone SO precious to me who I can never have back. I regret not going to my usual vet who actually cares & would’ve saved my girl since he’s helped my other dogs. These people just want your money. Go somewhere else.

I was a little put off because I wanted to have my dogs nails trimmed and they wanted to charge me $ 25 for what can be done at AV Pet City for $ 8. I am not a fan of vets who overcharge.