Jiffy Lube

Never Again…
I’ve never been to a Jiffy Lube before this one and I can’t say that I ever will again… I usually have my auto mechanic change my oil or a quick lube style place near me that’s not a chain, but I was traveling this past month with my car and needed one, so I stopped here…
One nice fellow greeted me, but was unable to really help in any way… He was apparently the ‘Greeter’…OK…I can live with that…
But when I drove into the place, the guys weren’t as professional or qualified as I had hoped…
All I wanted was an oil change and a filter change, but I got way too many upsells to elective services that I didn’t want and told multiple times how to care for my car — it was rather patronizing… If the car needs a trans fluid change, tell me — but don’t just assume that it does… Don’t let the faded paint and rusted roof rack fool you, my car has 350,000 miles on it because I know how to care for it…
The guy standing at the computer tried very hard to get me on a mailing list… But since I don’t live anywhere near this area, I refused… This really confused him… If you really need to put this in the computer, put John Doe, 143 Rt 309 (the address of the shop) — after me threatening to leave, he agreed to put that in…
Then I got the bill…$ 75!.. For a friggin’ oil change?!?
My guy in Jersey charges $ 29.99!..
It’s not like I got Mobil1 or some other kind of high end oil…
Holy Cow!..
Never Again!..

So over the course of the last few weeks, Jiffy Lubes manager and also store manager has contacted me about my experience. They have put in a great effort to rectify the situation and make me feel satisfied with a solution.
The store manager contacted me and offered me a few free oil changes for my trouble. I requested a refund of the oil change instead. Not sure if they would come through on their end, but a few weeks later a received a check in the mail for what I paid for the oil change.
I commend Jiffy Lube for fixing the situation. They did their best to come to a fair and reasonable solution.

Fair, fast, lube service. Clean waiting area and the coffee really wasn’t bad.
I will be back in 4,200 miles!

Used Jiffy Lube probably 10X and hav not been disappointed. Pricey but good service. Good wait time. Windshields and carpets included and check tire pressure. Good deal.

I needed a oil chage quickly and did not want to wait to schedule an appointment at the dealer so I decided to give this Jiffy Lube a try. When I pulled in I was greeted by a group of employees instructing me to pull up to the service bay entrance. When I opened the door, I was asked what they could do for me today and I told them I wanted ONLY an OIL CHANGE and OIL FILTER. I was asked to follow the employee to a waiting room and someone would be with me shortly… The was very uncomfortable and awkward feeling. In a few minutes another employee came into the room and asked me to follow her to give her some information on the car service today. They wanted my name, address, tel@, etc and then STARTED an UNCOMFORTABLE UPSELL even though I told them when I first arrived that I ONLY wanted an Oil Change and Oil Filter. The UPSELL continued… First, did I want Synthetic or Semi-​Synthetic Oil, BECAUSE I HAVE A TURBO, and that is what is ALWAYS recommended! I told them that my car company does NOT recommend Synthetic oil and that I only want the same type oil that the dealer puts in when I have them change the oil! NOW, I started to get some ATTITUDE from the girl trying to upsell me. She now changed her story from it is always recommended in Turbo engines to… They dont tell us what type oil they recommend, only the viscosity! Now, I’m starting to get really pissed! After trying again to UPSEL the oil to Synthetic, I told her emphatically that I only wanted CONVENTIONAL OIL as I change it every 3000 miles. After she showed me that she was iratated that I did not bite on the oil UPSELL she switched gears. Here is the part that I really almost lost it on… She now points down to a counter where there are two air filters… She then proceeded to tell me that these were MY FILTERS that they actually REMOVED FROM MY CAR WITHOUT MY PERMISSION! They removed the Engine AIR FILTER and the CABIN AIR FILTER!!! The vehicle only had 9000 miles and was 4 months old! I told her to put the filters back and that I did not give permission to remove any parts from my car! Without batting an eye, she asked me if I wanted my wiper blades changed. I told her to stop and just do what I told her I wanted done. NEXT, she pulled out a phamplet with a checkmark on it telling me that I should have my fuel injectors cleaned with an additive that they had. Again I said ONLY WHAT I ASKED YOU TO DO! To mu ammazement, she then said that my engine coolant needed to be toped off and that it was $ 4.00 to do it! I almost exploded at this point! I simply said GET MY CAR DONE!
This was INSANE… If you ever go here HOLD ONTO YOUR WALLET!!!
NOW, here is the kicker… I immediately left and called the dealer and asked if I should be using a synthetic or synthetic blend of oil in my car… He told me that it WAS NOT RECOMMENDED BY THE MFG!!! Part of there service package that I paid for was cleaning the exterior windows and vacuming the interior carpet… THEY DID NOT DO EITHER!
STAY AWAY FROM THIS PLACE!!!

I usually Change my own oil, but with my new car I need to have proof of oil change to keep my warranty. When I pulled up to this jiffy lube they waved me into the line of cars behind the garage and then stood over me awkwardly until I got out then ushered me into a room without asking any questions or giving further instruction. When I asked if I could leave to go have lunch and come back the mechanic gave me an attitude and asked me berry few questions and offered no help when I wanted advice on the type of oil I wanted. I will not return based on customer service alone

At least every other month I stop into Jiffy Lube for an oil change. They have consistently provided fast quality service. The average time I’ve spent waiting is around 20 – 25 minutes and many times I’ve been in and out in less than 15 minutes. Do realize they are trained to asked you about doing every service and replace ever filter your car has, so be prepared to say no a lot. I have had them do more complicated services (i.e. fuel flush) and the price was pretty good.
The only negative experience I’ve had was a very long wait (i.e well over an hour) when I was told it would be about 30 – 45 minutes. On a positive note the manager did recognize the long wait and knocked off $ 10 from my bill. This, unlike some other Jiffy Lube’s I’ve been to, is reputable and well managed.