Sunset Auto Wholesale

Wow the other reviews are terrible. My wife and I found the cars we wanted online and one of them happened to be here. I went to take a look and the vehicle looked to be in good shape. One of the salesmen came out and we got to talking and had a very pleasant conversation. We kept communicating over the period of a week. They weren’t pestering me and only averaged 1 call/​text a day. They moved the car from lot to lot to show perspective buyers it but, so long as I gave them a little notice, always drove the car back to my lot so I could check it out again. Overall a great car buying experience. Did the whole haggle bit, got the car inspected, the whole nine yards and they were civil through it all. My wife and I walked away and felt like we got a good deal and that’s what counts. Good luck to them.

Have had nothing but trouble since buying a vehicle here about 4 months ago. Bought a warranty and the didn’t fill out right and lost the contract with the warranty place, they got another company to take us but still failed to finish the papers. I’ve been carless on and off now because it’s needed repairs and spent out of pocket because of there failure to do things properly. Sad part is I traded in a nice car to get this pos from them. Not at all happy with these guys, go somewhere else!

I called in to inquire about a car and was told to do an application online on a computer. I only have an iPad and my cell at the moment so they offered to do it over the phone. The kid was new and was asking for help. One of the questions was who do you work for and the phone number. I work in a call center and there’s not a number except the 800-​number so I asked if they needed like an exact # to a supervisor or manager. The guy in the background was snarky and said if «she doesn’t want to give it I can just look it up.» Yeah it’s a 1800-​company name number, I’m pretty sure I know it but thanks for being an a**hole.
I was told I’d get a call within 30 minutes. 50 minutes go by and I call back. I was told I would receive a call the following morning as it was a Sunday so they can check with banks. Monday after 5, no call. I call them and they said there was nothing they could do.
Fast forward a week or two later. I get my mail and have over 5 pieces of mail from banks. I checked Credit Karma and there are SIX hard inquiries from dealing with them. SIX. WTF!
Sketchy, won’t call you back, and ran my credit waaaaay more than necessary. Cool.

I purchased a vehicle at their puyallup location several months ago and was promised sun visors because the vehicle I purchase lacked them. I was assured they would replace the visors and waited patiently for 3 weeks while they found the correct visors. The replacement visors were beat up, dirty, the wrong color, installed improperly so they didn’t pivot, were not the ones for that vehicle, and did not include lights as the original visors had. I called 3 times, physically drove to the location twice and have received no communication. Excuses, rudeness and unacceptable customer service. These guys are slimy. The sunroof didn’t function, the seat heat works when it wants to. DO NOT PURCHASE ANYTHING FROM THIS PLACE.