Speedy Glass

They honor their business name «speedy» walked in and I felt very welcomed, everyone was friendly and helpful, they took a look at my glass and offered to fix it.
There was people waiting, but gave me a lenght of wait and I was ok with it, 20mins, my car was ready before that and the people on the waiting area was gone too.
I will be coming back for other glass needs, prices are very good too, totally recomend this place.

Welp, I am updating after my install and, they still ROCK!
Thanks y’all!!!

I called Speedy Glass on the recommendation of my insurance company to get the windshield replaced in my car. The first time the tech came out he had the wrong moulding for my car. He called in to reschedule me for two days later to have the windshield installed with the correct moulding. Two days later the tech showed up with the same incorrect moulding. I sent him away and decided not to have Speedy Glass touch my car. If they can’t even get the correct part in two chances I don’t want to give them the opportunity to screw up installing the windshield in my car.

I was able to get in 3 days after my rear window shattered. The lessened the price by a couple hundred than the other places I received a quote from. I dropped it off and my car was done 1.5 hours later. So far it looks good! The front desk isn’t personal but I could care less they got the job done.

I would have given this company no stars if possible, and lit a paper bag full of dog poop on their door step! Unbelievably incompetent from the call center moron named Carina to the idiots who removed the door hardware to replace the glass. Seriously, this place needs to be shut down. Called to make an appt, told by Carina that they had the glass for my car, dropped off the car and walked around Puyallup for over an hour, waiting, went back and they said they didn’t have the glass but didn’t bother to call me and inform me, yet they asked for my phone number 4 different times! Seriously? Obviously I left and went somewhere in Kent that was a mobile glass replacement who told me that these stupid people didn’t even put all the screws back in my door when they put it back together! Take my advice, DO NOT give this horrible place ANY business.

I haven’t had any problems granted I’ve only been here once before today. My first visit was pleasant and the receptionist at the counter was very sweet and helpful. This time, my greeting from the guy at the desk was far less than professional. I hear him talking crap about another customer who was out taking a call outside the store. And then, one of his coworkers asked him what’s going on which got the guy to get up and slam the sliding glass door as he walks into the shop. Now i hear him yelling a lot in the shop, which is louder than the tv I’m sitting next to and is making me uncomfortable as he was touching my car. Talk about awkward and EXTREMELY UNPROFESSIONAL. I will be asking my insurance company if there is another glass company I can use. This is last time!!!

I broke my bedroom window so I took the aluminum frame to these guys to get the glass replaced. It was around 1:00 on a Friday afternoon and they told me I could pick it up at 3:30. Since I live in Bonney Lake, I didn’t want to fight the traffic on Meridian so I told him I would pick up the window on Monday. I showed up on Monday around noon and the same guy I dropped it off with acted like he’d never seen me before. I told him it was a bedroom window and then he says «oh yeah… it”ll be ready in about ten minutes». …WHAT??? He disappears to the back and I hear a bunch of banging and pounding. After about half an hour he returns with my window. When I ask him about a warranty (since I just heard him pound it together) he looked at me like I had a screw loose. He says «it’s not that hard to install this window pal». I paid the 72… yeah 72 bucks and walked out. This A HOLE acted like I was a bother to him. I”ll NEVER go back to this place!

I had a HUGE crack on my windshield. Called Speedy Glass to schedule an appointment for Tuesday morning and the lady on the phone was very nice. Tuesday at 12:00 nobody showed up. I called Speedy Glass to ask where the technician was and they said they didn’t have my appointment on record. The woman redirected my call to the Federal Way store (where I made my appointment) and the lady there couldn’t find my appointment either! Then she told me all their mobile services are done through Puyallup, so she directed my call there; and guess what? THEY didnt have my appointment either.
So after running around in circles the receptionist at the Puyallup store (Jackie) told me she would have a tech sent to my house in a few hours.
1 hour later the tech shows up, replaces my windshield super fast, and tells me I have a lifetime guarantee. So after the hassle, their customer service ended up breaking even.

Had a windshield repaired and two rock chips repaired in 2 nd vehicle. Neither done well. Rock chips look awful. Rearview Mirror fell off as soon as repair man left. Called for inquiry about work performance and was instructed to drive to site to talk with manager. Although all work was done at my home due to time restraints. There are too many good companies out there to waste your time with ones like this.