Puyallup Heating & Air Conditioning

Let me start by saying the tech, Jason, is awesome.
I had a brand new, top of the line heat pump installed last April. 10 days ago, it stopped working with a Fan Blower fault. I called on Monday to get someone out to look at it, and was able to get it checked out on Tuesday, for a $ 80 (plus tax) diagnostic fee, for a brand new system that they installed last year. Jason show up on time and quickly figured out what parts would need to be ordered. Was told parts should be available next day by the service person (Katie?) I talked with. I heard nothing from the rest of the week. I called on Friday to get a status update and was told they should have the parts by the following Tuesday. I set up an appointment for Tuesday morning (today). Jason showed up on time, and had the faulty part swapped out in 10 minutes. It took him longer to do the paperwork than replace the faulty module.
The system that I bought came with a 1 year Labor, 10 year Parts warranty. I was 1 year, 2 months since install. I get it, i’m outside of the 1 year labor warranty, barely… My bill today, for a 10 minute module swap out was $ 334.77, in addition to the $ 87.47 diagnostic fee. $ 422.24 for a service call, and 10 minutes of work to swap out a module on a practically brand new, top of the line system, purchased and installed by them barely over a year ago.
Way to take care of the customer. Great pre-​sale, and install experience, horrible service experience.

Over promised, under delivered.
First, they did a fine job installing our new furnace and AC unit. No issues with the mechanics of the system, it passed inspection the first time, etc.
My biggest problem is with the slick sales approach. We gave our sales person one single feature we wanted in our smart thermostat — a display of the outside temperature. This is a very basic request in this modern age of the internet! For example our Honeywell 9000 series thermostat from 5 years ago did it perfectly. We were assured that everything we’re used to would be there — and honestly there’s no way to check it out before hand, all you get is a one-​pager and the guy’s promises. He did mention that you have to use the Carrier thermostat with the Carrier furnace because they work in partnership. Okay then we’ll go with Carrier based on his expertise and advice.
Fast forward to installation day. Puyallup H&A comes out and installs — the system is cooling our home very well and everything seems to be done right. I connect the thermostat up to the internet over wi-​fi.
After fiddling with it for an hour or so, all I can get is the weather forecast — no current outside temperature can be displayed. Of course this doesn’t make sense because the outside temperature is easily available from the same internet site from which they’re getting the forecast!
So we contact the sales guy to find out what’s the deal — why don’t we have what we were promised? The answer — oh, you have to spend another $ 400 to get an outdoor temperature sensor. Well, that’s a bit of bait-​and-​switch isn’t it! We ask again what he can do to take care of us — now he doesn’t even respond to e-​mails!
He was very responsive when he wanted my $ 9,000.
We complained to Carrier directly and got some song-​and-​dance about how the temperature could be off by a couple of degrees from the local weather station. Apparently that’s not a big deal when forecasting but a huge deal when trying to glance over and see the outdoor temperature.
Look, I just want to know whether I should put on a jacket before going outside.

Still suck! Not sure why I didn’t read my own review. Thought «Ah, it’s just a service call. Nothing major». Dummy! Scheduled for 8:00 AM — 8:30 AM arrival time. 8:35…nothing. Called to confirm (because they don’t call their own customers to confirm) and sure enough, I was still scheduled. Phew. Dodged that bullet. Tech would be by «Any minute». 8:45. Still no tech. Called again. «He is just down the road. He will be there any second.» They then called me to confirm my address. 20 minutes late to the appointment and now they decide to call and confirm my address. Well low and behold they have the wrong address. «Oops, I’m sorry.» Told them to cancel the appointment. Now here is where my jaw drops. The lady says «OK, have a good day.» Zero attempt to reschedule, make it right, SOMETHING to win back an unsatisfied customer. NOTHING! ZERO! ZILCH! I have NEVER seen a company that is so difficult to hire. It’s like they don’t want my money. Well they aren’t getting it. Called Black Hills Heating, scheduled for later in the week at almost $ 100.00 cheaper. They also send an email of the tech who will be doing the work for safety purposes and they call 2 days ahead of time to confirm the appointment. Wow. That’s a novel idea. Puyallup Heating you have a lot of work to do in the customer service department.

It’s never fun when you have to call for heating or AC repairs. But if you need them just as we did on the coldest weeks in November 2014 and the hottest ever July they will be there quickly, very reasonably priced and extremely professional service. Gary seems to be our personal technician who we just adore. Very knowledgeable and gets the job done quick. Thank you for keeping us warm in the winter and even more so during this crazy heat wave getting us cool again.

First, they called us back on a Monday morning to see if we needed help, and we still did. They were able to get us into Jason’s schedule immediately.
Jason was an all-​star. He immediately diagnosed the problem, told us more about our equipment, and fixed the problem right away.

Would have loved to experience the great customer service other users have received from Puyallup Heating and Air. Unfortunately, after rescheduling my estimate appointment for an AC install from a weekday to a Saturday because their estimator was ill, he was a no show, no call. I attempted to call them myself to find out if anyone was coming but their offices were closed for the weekend. Never heard from them again. Oh well, took my thousands of dollars elsewhere.

I highly recommend Puyallup Heating and Air Conditioning. My heat pump was making a horribly loud noise so I shut it off in May just knowing it was going to cost me thousands of dollars to fix/​replace it. My neighbors were told they needed a new heat pump and it was a whole lot of money so I waited. Now with Fall upon us, I decided to call Puyallup Heating and have them come out and was pleasantly surprised. I did have parts replaced and was surprised when it was less than $ 1,000 for several parts and they are coming back next year for no charge to service it again because I signed up for the maintenance plan. The tech, Jason Barber, was excellent and I was able to ask questions and understand exactly what he was doing.
IF YOU NEED TO HAVE YOUR FURNACE/​HEAT PUMP INSPECTED/​SERVICED, USE PUYALLUP HEATING!

AC went out on the hottest day of the year. I was out of town so everyone including the dogs/​cats were in misery. Called Puyallup Heating & AC knowing it would take a few days to get it looked at. Receptionist was polite and told me she could get someone out in the next hour. Really? Jason showed was on top of the issue in minutes. Replaced the capacitor, checked out the system and Bingo AC was flowing.
Professional, Knowledgeable, and Local, what else could you ask for !!

I called this company to get a quote. I was directed to Brian who was very nice and scheduled an appointment with my husband because I was going to be away on business. The day of the appointment Brian called to cancel due to a personal emergency. No problem. When I returned I phoned them again to reschedule. The date was set and the appointment came and went with no phone call as to why the no show. I phoned the company the following Monday and was told by the woman that she was by herself in the office and would call me right back. That was this past Monday the 28^th. It’s now Wednesday evening and still no call. I am a controller for an A/​C company in Las Vegas and we fire people for this. I would just have a unit shipped up here but would still need to hire a local company for the install I just wanted to get it all done by one place. VERY DISAPPOINTED!

Our AC stopped working and the first person we called said it was going to be $ 5000 to repair. Second opinion from Puyallup Heating and Air provided the appropriate fix for $ 270. LOVE IT!

I made an appointment to have a yearly service done on my heat pump. Jason, the technician came out and did an outstanding job! I observed his work, he was very informative explaining what needed to be done and why. I will use Puyallup Heating & Conditioning again!

I had appointment today for Puyallup Heating & Air Conditioning to check our furnace and AC unit. Gary was the technician, and I was so impressed with how professional and courteous he was. He took the time to explain to me exactly how to clean our furnace filters, gave me a tutorial of our thermostat to make sure I knew how to use it correctly, thoroughly explained everything that he did to check our furnace and AC, why he did it, and what the results were. He answered all my questions and was extremely helpful. Quality customer service so often seems to be a dying art these days, so I was very happy to have such a positive experience.

Stay far away from this unethical business! We have a rental home in Puyallup, we live in Az. We asked PHAC to check on the heat pump they installed as it was not working. We asked for an estimate. They went out and made repairs to the unit without giving us a price. They then billed the management Co. almost $ 1000. We didn’t know anything about it. The business owner, Henson Smith said there was nothing he could do. He said as long as our unsuspecting renter had signed the repair order, he didn’t need our authorization.

Excellent service… I highly recommend Gary. He was very professional, honest and has a great sense of humor.
I’m probably one of the biggest skeptics when it comes to professional services. Working in the IT field, I know how easy it can be to overcharge those less knowledgeable. Gary and I discussed the many scams and 60 minutes episodes of HVAC techs overcharging customers more than what was required to resolve the issue.
What impressed me the most about Gary (besides his integrity) is his willingness to show me and educate me on the steps he took to resolve our furnace (lack of heat) issue.
Great Job — honesty and professional service goes a long way…

Trust is hard to come by in the Heating and Air Business. I’ve been jacked many times, and I can say that Puyallup is not that kind of company. I had central air added to a 2750 square foot home and the job was done with care and precision. That was 2 years ago and it came with a free follow up. They called me last week and I said come on down and I need my furnace tuned for the winter, they did both for free. Now how can you beat that? Be nice to them and they’ll provide top rate service. Much better than Washington Energy, who broke my furnace motor (they replaced it under their work warranty) and charged me way to much for furnace tuning.