Evergreen Pre-Cast

We got a notice from Pierce county that our septic was due for inspection in February 2015. I chose Evergreen precast randomly from the provided list. Steve went out to the house and checked the system. He said that he would submit the report to the county. I thought we where done. Nope. I received a second notice from the County that we need our tank inspected in May. I called Evergreen and talked to Steve again, He remembered our house and said it must have been a mistake, because we were not charged and no report was submitted. He went out to our site again in May and did the inspection again and charged us for the service. I thought we where done. Nope. I got a notice of violation from the County in October saying we need our septic inspected. I called Evergreen precast and talk to Steve. He said that the county had been having issues and not getting all submitted reports. He will take care of it. I called back two weeks later to double check that everything is taken care of. Steve says we are all good. I figured I wouldn’t take Steve at his word this time and I call the County number from my violation form. I talked with someone there and they said that they have not been having any issues accepting reports and that Evergreen precast just submitted the report the day after I called them about the violation, and I was still in violation since they received the report so late. I sent the County a copy of my credit card statement showing the payment in May (I never received a receipt from Evergreen). I would not recommend their services, unless you enjoy headaches, dishonesty, and babysitting.

We had a problem with one of our septic tanks overflowing into the yard. We called Evergreen PreCast and they came out within the hour. They checked the tanks and found we had a blocked filter. He cleaned the filter, gave me some advice as to cleaning and maintaining it, and checked to make sure that solved the problem. He didn’t even charge for coming out, finding and fixing the problem! Very impressed with the honesty and service. My parents recommended them as they have used them in the past and have been happy with the service as well.

Horrible experience with this company. This company installed a filter incorrectly on my septic pipe. They basically cut off the top of the pipe/​vent and stuck a filter on the top, not affixing it in anyway to the pipe. Per the manufacturer of said filter, the filter is suppose to be fit onto the existing pipe/​vent. This filter was not fixed with a screw and it comes right off, exposing the tank and its contents. Nothing is stopping any child or person from sticking their hand down there or throwing debris down there. The entire thing needs to be repaired now. When I called them to tell them this, both the father and the son gave me no explanation of why it was done wrong, and basically hung up on me. Their lack of customer service is unbelievable. Both of my neighbors have also had issues with this company. If you want your septic system taken care of properly. DO NOT go with this company!
****update**** this guy called me back and when he tried to explain himself, and I started talking, he hung up on me again! So far this company has hung up on me 3 times. If he or his son would have explained that in the beginning this whole situation could have been avoided…