Engel’s Towing & Recovery

After an accident very early in the morning, these guys showed up promptly, and towed my jeep home. The driver was polite and efficient. After the horrible treatment I got from cascade towing that morning, this company was awesome.

I had an idiot attack this morning and locked my keys, bag (everything) in my car when I parked to catch the train. I called every tow company as the popped up on google. Thank God I at least had my cell phone in my pocket. 5 TOW companies in a ROW (yes *5*) told me they don’t do lockouts for cars with side airbags… Seriously? Step up to the year 2015 please… All 5 referred me to a locksmith. The 6^th tow company I called (in Google order not by preference) was ENGLE’S TOWING– which I should have called first and WILL call first if I need tow services. The lady on the phone was super friendly and said someone would be to my location within the hour (I heard in an hour). Much to my surprise Brent rolled up with in 10 minutes of my call! He hopped out, got right to work on my car and had it opened in less than a minute! Brent was super friendly and listened to me gripe about my stupidity with a smile on his face. With minor paperwork I was on my way! I had an important 8AM meeting that I was certain I was going to miss; I had even called and emailed all involved apologizing for my absence but knew there was NO WAY I would make it from Puyallup to Renton in the set time. ENGLE’S was so fast I was able to slog through my commute an I made it to my meeting with 5 minutes to spare! Thanks Brent and ENGLE’S towing!

My daughter-in-law’s car was stolen and Engel’s recovered it from a private lot. They quoted my son on a voicemail that is would be 320 to get the car out if he came in the morning when the office opened. He came in and the gentleman there told him it was $ 450 to get the car. My son then played the voicemail on speaker and he told my son that he had an attitude and that it was 450. take it or leave it. Very unprofessional business practices. Very rude employees. I have been a tow dispatcher for 12 yrs and wouldnt have a job if I talked to people the way your employees talk to people. I suggest some training on customer service and also on how to properly quote prices!

If You’ve been on Vashon you’ve probably seen the funky old gas station on Dockton Road.
I managed to get my car hung up on the pavers that line our driveway. My wife wanted to call Triple AAA; I wanted to call Engels since they are 3 blocks away. We called AAA and they set us up with another island towing service. Unfortunately I got a call from them that one of their trucks was down and it could be several hours wait. So we called Engels. They showed up, jacked the car, got us off the pavers and didn’t insist on taking it in to their garage to look at it which I sort of thought might happen.
The driver was at the end of a long holiday Sunday but was friendly and chatted about the island. I haven’t used their garage yet but, based on this experience, I will

This company is owned by Judge, it is a horrible place. I was terminated for filing an eeoc complaint for harassment and discrimination against the owners son for the way he treated me. HE refuses to pay the wages he owes me for my hours worked and commission due for sales of cars.
Don’t let this company near your car or property,

I definitely would not recommend their service. I had a flat tire and the closest provider was Engel’s towing. I had to wait near 4 hours in order to get a spare put on. When I had called them directly to ask why they were taking so long, they told me that it was due to traffic. After the service driver finally came, I learned that he didn’t even get the dispatch call until 2.5 hours after my incident. Very unorganized. On top of that, the person who put on my spare didn’t seem to be too proficient and had trouble finding the equipment, putting the equipment back, and took another 45 minutes. My incident occurred around 3 pm, and I didn’t get on the road until 8 pm. Horrendous.