Diamond Wireless

I wish they would be more forth coming with their prices/​charges. I was quoted $ 128 For two lines and THREE gigs of SHARED data. I asked if that was the complete out of pocket total every month and he confirmed it was. IT WASN’T. The complete total should have included the price of the phones. So now I have TWO phones and with THREE gigs shared data for just about $ 200. I could have gotten two phones with unlimited data somewhere else. Plus for some reason, we’re getting charged an extra $ 7.99 directly to our bank card every month from diamond wireless.
I’m about ready to pay the phones off and find a different service. THIS STORE IS A BROKER! Make sure you go to a REAL dealer if you don’t want to get screwed double time!
*UPDATE* Early termination on our account. Went to TMobile. Four phones $ 150 (plus phone payments which were added up, totaled up and explained AND which one was cheaper for the newer version of that brand), TEN gigs EACH phone @ high speed and unlimited thereafter. Roll over data up to 20 gigs (for high speed). The two people that helped us at TMobile took their time to explain and point everything out to us, unlike Diamond Wireless where they rushed through everything.
Even after terminating our account, we’re still getting charged directly from our bank to Diamond Wireless. More more step that I’ll have to resolve before being totally done with this POS company!

We were going to close our Verizon account completely, but listen to the «deals» and $ monthly total worksheet and thought it was going to be what we were looking for. Then EVERYTHING we were promised fell through!!! I’m beyond pissed. We had to visit the store 5 – 6 times to try to figure everything out and STILL we were screwed over. We had three phones and one tablet on our account. Two phones were ready for upgrade. One of those phones we wanted to remove all together (phone 1). Since they’re a 3^rd party retailer, they couldn’t take off the one phone. They said we just had to call to remove it. That should have been our first sign. We were reassured that it would be no problem. The second phone (phone 2) that was ready for upgrade went pretty smooth. The computer wouldn’t activate it that night so we had to come back the next morning (Sunday). It went through fine that day. Also that day, we were told that we could upgrade the third phone (phone 3) using the upgrade from the first phone before we canceled that line. So we agreed. We were offered a «free» tablet with $ 10 service for data, BUT «Don’t worry!» we were supposed to be able to remove our old tablet from the account and continue to pay the $ 10 that we were already paying (although we would have to pay $ 75 for early cancellation).
The reason I picked the phone I did (LG G4 and not the LG V10 for phone 3) is because it had a $ 200 rebate. Sweet! $ 200 back! They filled out all the paperwork for me, addressed the envelope and all I needed was a stamp.
I got home, looked online if I could submit my rebate there and…“Invalid Sales Receipt Date”. WTF?! I text the person that helped us and he told us to go back to the store. They told us there was an extended date and he must have given us the wrong paper. So they showed us the «new» deal and it was the same ad but different date. Filled out more papers and again, I just needed a stamp. Mailed it in the next day.
Called Verizon to have the one phone and tablet removed from my account. I knew I had to pay a cancellation, but the Verizon person on the phone said it was going to be $ 225! WTF?! She said because the upgrade from phone 1 used for phone 3, the end service date was then tacked on to phone 1 and this is the fee for both the phone and tablet to be removed. O. O
Contacted Diamond Wireless and they told us to go to the store again to figure it out. Nothing was figured out. He was able to move around numbers and take off one gig of data to bring our cost down until the user agreement ends but we’re still paying the same (actually a little more) than we were paying before PLUS we have one less gig of data… AND I have a teenager.
At least I still get my $ 200 rebate, right… WRONG!!! I got a postcard the other day that the sales receipt date is INVALID!!! If I knew that I wasn’t going to get the rebate, I would have chosen the newer LG V10 phone!
Screw every going back to this place. It’s no sense to contact them again. I’ve spent enough time there trying to figure it out. We get to pay for our mistake, but we will never trust this place again. We’ll make sure that we go to an actual Verizon store next time… IF we stay with Verizon.
End result: Still three phones and tablet + one more tablet and an extended end service date. Thanks for nothing!
If I wasn’t so nice, I would include this associates name. We bought him dinner the first night because he «helped» us even after the store closed… now I wish we never walked in there!