Lenovo

If I could do so, I would give this company negative stars. This computer manufacturer claims they are the largest computer manufacturer. Yet they are a global company, they operate irresponsibly. I purchased a Lenovo H50−55 desktop in August 2015 with a one year warranty. The computer quit working in January 2016. I always operate my machines with a valid subscription for anti-​virus, and firewall software. When my Lenovo computer quit working, I notified the manufacturer, Lenovo. The service I received from this company over the telephone was outright rude, and nasty. (They actually argue with you). The representatives speak English with a foreign accent from a call center somewhere. They claimed my problem was software related, and not hardware related. They then proceeded to tell me my warranty did not cover anything. I took the computer to get it analyzed by a computer technician. Then I found out what happened, and I was a victim of the Lenovo Superfish adware, and bloatware installations that occurred in the Lenovo factory. My machine was manufactured during the time of the Lenovo Superfish fiasco, and that is what caused my computer to stop running. I was told the SUPERFISH BLOATWARE installed by Lenovo caused many spyware programs, and viruses to be installed on my computer remotely. These programs also run, and are not detected by anti-​virus, and firewall software programs. After these programs were installed, and started to run, someone then accessed the machine remotely, and did a system recovery. This then made it impossible for me to do another one. My files did not load when I tried to do something. The only thing the computer did was operate in the Windows Temporary mode. In that mode, nothing you do gets saved, and any other technical support things you do on the computer are not saved. The Lenovo support department refused to acknowledge the Superfish bloatware is what caused my problem. They denied doing anything when it came to the Superfish spyware being installed on Lenovo computers manufactured from October 2014 to April 2015. My build sheet from the box indicated my computer was manufactured during this time. The Lenovo tech support department wanted me to buy a restore disc for $ 69.95, and wanted me to install it on my computer. My computer repair center said I already did a backup when purchaed new, and the disc this company was trying to sell me for a restore was not necessary. The computer technician also told me the $ 69.95 charge this company is trying to collect was a waste of money. I did not buy the disc from this company. The technician also informed me they found Superfish bloatware was installed on my machine in the Lenovo factory, and this is what caused my problem. Also, my operating system, and files were corrupted. Four and a half months of light use on a brand new Lenovo computer, and the files and operating system were corrupted. ??? Now that the technician has fixed the machine, and removed the Superfish bloatware, the machine runs the way it should. Fortunately my tech support agreement covered the fix. Lenovo on the other hand refused to acknowledge or repair anything. They said it was not their problem.
Also, I would get emails from Lenovo for new products they were trying to sell and promote. After I notified Lenovo of my problem, and said I was not satisfied with their new computer, the emails suddenly stopped. This company stopped sending me promotional emails when I told them I had a problem with one of their products. Like someone else said on here, «Worst company ever from manufacture, sales, to customer service.» I have to also agree with this statement. The warranty, and technical support on the Lenovo website was also difficult to navigate when you tried to notify them there was a problem. ALso, it was difficult to find on the Lenovo website a local Lenovo factory authorized Service Center.
NEVER AGAIN WILL I BUY ANYTHING FROM THIS COMPANY.
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I ordered a computer system on Lenovo Canadian website some 2 weeks ago. Yesterday (2÷18÷2016), I got a message on my phone that I should call to arrange a time for the delivery. So I called back to arrange a time for the next day, but we couldn’t agree on a time, so I told the guy to attempt the delivery at whatever time that suits him.
The guy was so rude that when I called back in the morning to get that status of my delivery, he just said that ‘your delivery was cancelled sir’ and slammed the phone in my ears. I couldn’t believe it! With this kind of customer service I am surprise he found work with a global company like UPS. I blame Lenovo for using such an unprofessional organisation for their delivery.

Now I know why people buy Apple Macs. Lenovo has horrible customer service. My Y50 had a setting issue which I din’t know how to fix. Since it was a new laptop I wanted to call and get help. At the end I was on the phone for about an hr, I talked to 6 different people and repeated my problem again and again. Last person I talked to suppose to transfer me to another department and hung up on me after putting me on hold for 5 mins.

I purchased a g510 laptop. It’s been having problems with the display; random colors shooting across the screen. The laptop is still under warranty so I sent it in. All they did was a OS reset even though the problem is clearly hardware-​based. I tried contacting them via chat and phone and haven’t been successful. I sent an email with video files attached showing that the problem is still there about a month ago and still haven’t received a reply. Very bad customer service.

Worst company ever from manufacture, sales, to customer service. They sold me a Yoga 3 14 on their website despite they don’t have the laptop in their facility. Promise to ship in 7 to 9 days and it’s the 16^th day and the item is still not shipped. I wanted to cancel the order but they told me it might not be able to cancel the order because the order has been released to manufacturer in China. Come on, you guys are really bad in everything.

I paid for 24 hour in home service, and have used it 4 times. Each time some idiot tech calls me all chaotic and tries to fit me into his route –usually he’ll explain how busy he is and asks some stupid question like, «could we do this tomorrow morning instead», or, «any chance you could meet me in San Diego». Last time I called for support was because the Lenovo Solution Center app on my laptop reported a memory error and instructed me to contact Lenovo for support; when the tech came he said the issue was because I added non-​stock memory (6 hours of my life wasted for nothing). This current issue is my esc-​key is broken and my bluetooth isn’t working, it’s been 4 weeks since they said my part is on back order and no updates since then.

I see why Consumer Reports downgraded Lenovo – largely due to poor customer service. Lenovo took my order, took my money then sold my product to someone else at a higher price. I ordered my product on the last day of a huge sale. Their «fraud» department claimed something held up my purchase… But they had no problem holding/​processing the funds from my account. Meanwhile, during this process, a Lenovo representative claimed my ThinkPad Yoga was «on hold» and that the credit card department would call me within 24 hours. That call came more than 48 hours later and by then they sold it to another customer claiming it was a «first come, first serve» deal. WHAT?! As in you take my money but got a higher buyer after the sale ended??? That’s shady. And to add insult to injury, the Manager/​Rep who claims his name is widely known as Jeff in North Carolina said that’s just how it goes. Offered no support, refused to look for a comparable product and basically said tough luck. When I asked for «Jeff’s» supervisor, Jeff refused. Saying that I’d «Get a call back in a few days.» Give me a break. Jeff didn’t even give out his supervisor’s company email, saying that it was a «private account.» So Lenovo doesn’t have the business acumen to provide its employees with an email account for business purposes? Highly doubtful.
With this type of poor customer service, I can see why Consumer Reports puts Apple, Dell, Toshiba and so many others over Lenovo in customer service.
Seriously, folks, the guy I spoke with was extremely unprofessional. I can’t see why he has a job in customer service.

I realize that posting this will not affect customer support at all. However, for those of you struggling with fake warranty charges as the rest of us seem to, this might help.
My girlfriend purchased her new lenovo laptop (Flex 2 – 15) from Office Depot while it was on sale for $ 430. She used it with the utmost care and in my close supervision (I’m annoying like that.) She never dropped the computer, hit it, or abused it in any way, yet it eventually broke, a mere 3 weeks after purchase. The right hinge holding the screen kept popping open for no reason as if the glue used to hold it together had dried out.
I contacted Office Depot and was told that they did not cover any defective items and that the PC would have to be returned to Levono for support. Annoying, but it made sense. I called Lenovo, and after speaking with a guy in India, was informed that all hardware issues and defects with the PC were considered accidental damage. Absurd! He told me that any repairs to the hinge would cost $ 100. I told him that I would not pay for a repair that was cause by their lackluster quality assurance and he waived the fee.
I sent the PC in through FedEx and heard nothing from Customer Support for two weeks. I finally called them and they had the nerve to tell me that it had been put on hold until I paid them for the damages! When I asked why I was not informed that my product was not even being fixed, they made this «I couldn’t care less» sound. I was then transferred to another lady in India, claiming to be the manager, who told me that the damages to the PC were accidental damage (again) and that the repairs would cost $ 450 because they had to replace the LCD!!! By this point I was mad enough to request to speak with an American. The lady on the phone told me that my case had been sent to Lenovo’s customer relations team and they would get back to me in the next few days.
Two days later, an american woman called me from Lenovo customer support and asked for me to explain the issue to her. I told her about the damage and the ridiculous charges and she simply said the computer would be fixed within a week and sent back at no charge!
The moral of the story, my dear reader, is to stay level headed and go straight to the american team. try to bypass the «managers» and «support experts» as quickly as possible. A warning for all those who do not have the disposition to argue with customer service on the phone, DO NOT BUY LENOVO!
I hope this can help.

My mom had wanted a laptop for a long time. Even though she had a perfectly good desktop, my dad bought her a Lenovo touch-​screen laptop for her birthday late last year. As suspected, she hardly ever used it, opting to stick to the more familiar desktop. I can count on one hand the amount of times over the past year I’ve seen her use the laptop.
Despite its limited usage (and my mom never taking it off the desk), the power cord piece that plugged into the computer broke and had to be replaced, and then a few months later, the port in the computer itself broke from the frame and fell inside. Seemed simple, but I wasn’t about to take apart a whole computer. Besides, it was still under warranty, and the Lenovo rep I spoke to on the phone confirmed it would be covered. So off it went to the repair facility to be fixed… or so I thought.
Got a call a few days later from someone from India who claimed her name was Michelle, telling me that it was «normal wear and tear» and that it was not covered under the warranty, despite being told otherwise when I described what exactly was wrong. Then she tells me they are going to charge us $ 279 to fix it. Um, hell no. I let «Michelle» have it, telling her that the computer had maybe been used five times and if that was considered normal wear and tear, then Lenovo should be ashamed of themselves and their so-​called quality. I told them it was clearly a poor design and that they were sadly mistaken if they thought I’d pay that outrageous amount just because they already had my computer in hand. «Michelle,» either not understanding English very well or just reading from a script (or both), just said they would send the computer back to me.
I took it to a local computer repair center to get fixed. After the guy looked at it, he asked me, «Who worked on this computer before you brought it in?» I told him it was Lenovo. He didn’t elaborate as to why he asked, but agreed with my assessment that this was a very poorly-​designed computer. He said that just gluing it back together would all but guarantee that the part would break again, so he used some material to wedge it in more tightly. He said I could come pick it up the next day, so when I got there, I found out why he had asked who else had opened the computer. Turns out the jerks at Lenovo had opened it, could have fixed it very easily, but didn’t when I refused to pay… then closed the computer and left out SEVEN screws (there are only NINE in total!). He was flabbergasted that a computer company would return a laptop this way. But thankfully it was now fixed and working once more, and they charged $ 74.20 for the repair. That was a far more reasonable price than what Lenovo was trying to con me into paying.
It should go without saying that we will never buy another Lenovo computer. Clearly they don’t care about their customers, or stand behind their products. This should have absolutely been covered under the warranty, and the fact I had to pay anything at all is ridiculous.

I so wish I had read these review before placing an order with Lenovo. My experience has been similar to others. I order a yoga and was told I should have it in 3 weeks if not sooner. I decided to check my order status after two weeks only to see that the delivery date is ¹⁄₂₀₁₅. I order the computer on ⁹⁄₁₅. I called and was reassured that it would be shipped on the ¹⁰⁄₁₃. I then received an email saying that it would be more than 30 day but it was in manufacturing.
I called as was told that not to worry it would be shipped from China after 2 weeks. I tried to cancel the order. The cancellation would have to be «approved» and that would not happen until the middle of the following week (this was Friday). I tried to order another computer but the order supposed did not go through because the bank had not authorized the purchase. Funny thing, the bank was holding over a $ 1000 for Lenovo so as far as they were concerned, it was ordered. I, however, have no order number and it is still in my cart. I tried to get someone at Lenovo to help but no one can do anything.
So, if I purchase this computer what will support be like after this nightmare?
BTW, if they refuse my cancellation and ship the computer anyway, I have to then ask if I can send it back and get a refund. I do not believe them.
Lenovo does not care about its customers… bottom line.

Lenovo Yogo 2 Pro Support
It is nonexistant… unless you want to pay them even more money after you’ve already paid for an extended warranty. Their support staff sound very friendly while they are essentially telling you you are screwed because you trusted them. Stay away from this company if you are smart, although the word «company» gives them to much credit, the operative words are «con artists» and «scam»…

I made the mistake of purchasing a Lenovo K450 computer with Windows 8.1 based on a recommendation from someone in my firm’s IT department. Less than a month out of the box a part needs to be replaced and the customer service provided by Lenovo is by far the worst I have ever experienced. There is no direct contact number for customer service/​relations and you have to go through tech support to get to anyone who can help you. Hold times of over an hour are not uncommon (if someone responds at all) and if you do ultimately reach someone they are unsympathetic, do not stand behind their product and spew out corporate nonsense that only amplifies your anger and does nothing to solve the problem. It’s interesting that if you call Lenovo’s Sales Dept. your call is answered within seconds or minutes, but if you need help after your purchase you can pretty much forget getting any whatsoever. And while you hold you get to hear multiple messages telling you about more ways you can spend your money with Lenovo for extended warranties and the like. What a joke! They will do nothing for you except offer 10% off your next purchase. Seriously? If an onsite tech cannot help you they will ship your computer off to Texas for god knows how long and do not have a replacement option for you in the interim. And this is a cutting edge company with a great product? I think not. I would not buy anything associated with Lenovo and recommend you go with Dell or HP. I had a Dell computer for 10 years and should never had made the switch. Do not make the same mistake I did and avoid this company and its products at all cost!!!

By far the worst company to deal with. The people at customer service lie, cheat and show no respect whatsoever. I was trying to correct an error that they made on their part. They charged me for a downgraded system. Maybe they thought that they could take advantage of an everyday consumer. I only got their attention when a third party was involved because of a fraudulent practice on their part. Check the BBB website, they have an average of 1200 complaints in three year. This company clearly went downhill after they took over IBM in 2005.

Today I am jettisoning my Lenovo ThinkPad Edge E531, by far the worst computer I have owned since 1988. In sum, nothing worked right. Nothing. I bought it because I had been pleased with a prior Lenovo computer and liked the red-​button mouse control in the center of the keyboard, so I purchased the E531 solely for the same feature. The E531 has been a nightmare from day one. .. and today it is gone! I would NEVER purchase another Lenovo computer.

Not sure companies like this care for reviews but let me add few words. Last my order was a disaster. Package was delayed for a month and no compensation was ever paid to me for extra waiting. To make it clear, I wanted to cancel my order because shipment was delayed but Lenovo convinced me to wait promising a concession. Package arrived eventually but they never posted this concession refund on my account. Shell I ask they always say «wait for it 3 – 4 more days». Nothing really happening after waiting even longer. I think they are lying. Will not buy again.

Lenovo has always been my preferred choice in laptops. I’ve always received prompt service from them. On 4÷15÷2011 I placed an order for the a 12″ lenovo x120e. After a week of waiting I called the lenovo rep to check on my order. They said it would be shipped before May. I have yet received my product and when I called they said it would now ship on the 10^th of May. They stated the laptop was in demand and wouldn’t do anything for me about the false time of arrival they stated previously. I was put on hold for 15 minutes and this is not typical of lenovo support. Their customer service has declined drastically and they are now using a third world country to answer their support line. They are now becoming just like Dell. If you are planing to buy a laptop from them because of their so called excellent support, I would look elsewhere. IBM should have never sold this company to China’s Lenovo. From 10 years ago, their laptops used to be rock solid. Ever since lenovo bought them out, I’ve noticed they are now built more flimsy. I’ve owned 3 prior laptops from them, one was when IBM owned the company, 2 was from lenovo. The lenovo models last about 3 years before you get problems, the IBM model lasted 5+ years.

I purchased a laptop from them in 2008 and nothing but trouble. I bought Microsoft office and when the hard drive crashed they would not give me a new key. Avoid this company.