Jose’s Pizza and Subs

This towny hangout has been in business for decades. They serve a wide variety of meals, including international dishes.

Average pizza.
Mediocre customer service.
Average price.
Exactly what I expected from a joint like this.
Just slightly better than frozen … but not by much.

Called and ordered a pizza, a Thurs. night after the dinner hour, gave them our credit card # and detailed driving directions. (Just moved to Purcellville, we live only a few miles away from this place.) 1 hour later pizza was still not here. Hubby called to check on if it was on the way and they hadn’t even made the pizza yet. What’s more, surprisingly, hubby was actually treated quite rudely on the phone by 2 people he talked to – one of whom was the owner! The first person didn’t know and didn’t care; so hubby then asked to speak to the original person who took the order (a guy with a British accent) – and FINALLY they put that guy on and that guy told hubby that he was just a customer they had put on the phone to help them out with orders, that he didn’t even work there – he said he wrote everything down and gave it to them to make, and he (this British guy was very sincere and helpful) verified that the order was there, he said beyond that he didn’t know anything… So then hubby spoke with the owner, explained the situation a third time, and the owner just told him that he could order a pizza. He explained again that he had already ordered the pizza, and asked what he was willing to do to make him a happy customer. The owner was totally unsympathetic and just kept telling him that he could order a pizza if he wanted. Hubby asked him if we would have to still pay for it, for waiting over an hour, and he said that we would. No offers of anything that he would do to make up for their error or a free pizza; nothing. Even if he had just said «We’re going to make it right now and rush it over», that would’ve been fine with us, but he totally kept denying that there was even an issue. He just didn’t care. Not even when hubby told him we’re new to Purcellville and looking for a regular pizza place, he still didn’t care! (Hubby said afterwards that the feeling he got was that the owner was like «it’s busy, I’ll just scr** this one customer & it won’t make a difference.») So… Jose’s… based on the experience you gave us I’ll have to give you an unfavorable review. :-(

Jose’s Pizza is located in the heart of old Purcellville. Primarily we use them for take out or delivery, but there is a small amount of seating inside. The staff is always friendly, and understands customer service! We live on one of those roads that if you blink you passed it… so our first delivery provided us an opportunity to speak with the driver a couple times to help navigate him to our door with our yummy dinner. The cool thing for me in that experience is that the driver «called» and didn’t just go around in circles trying to find us on his own. GPS would be a good thing to have for any delivery driver, dontcha think?
A variety of pizza, calzones, salads, subs and some desserts provide choices that typically satisfy all our family’s «take out «order needs. Their delivery service is pretty good time wise, and the food is still hot when it arrives.
There are plenty of pizza places in our little area to choose from, but we choose Jose’s because the crust is nice and yeasty, crisp on the rim and nicely brown on the bottom… sauce is generous as is the amount of toppings and cheese. Prices are reasonable and comparable to other area businesses.