Allegiant Airlines

Telephone hold times of over an hour and then to get disconnected? Not cool. How about:
«Sorry we experiencing heavy call volume may we call you back at _​_​_​-​_​_​_​-​_​_​_​_​? We will keep your place in the Que. Thanks!»
Instead?

Allegiant air is a cheap airline. You get what you pay for. They «required» us to come to the airport 3 hours in advance of our 830am flight time… Just to sit and wait in a tiny non-​airconditioned terminal for 2.5 hours. Then they board us, make us sit on the hot airplane for an hour while the mechanics «work on something»… Then they finally decided it was a good idea to deboard us. We don’t depart until close to 10am and let me remind you, they told us we «Must» arrive at the airport at 530am. Never flying them again.

Here is the review one of my colleagues from work has been waiting for. (You know who you are)
I travelled for the first time on Allegiant Airlines this past Sunday down to Florida and then back on Thursday. I can say that I have plenty of experience flying different airlines from around he world ranging from all included to no frills and hence I believe I have a leg to stand on in rendering an opinion.
The one thing I liked about this airline before I went aboard is that they tell you what to expect, and what not to expect from them. We expected and got a low price. We did not expect and did not receive full services aboard the plane. All of their brochures show pilots and flight attendants who are smiling and seem to be in a general good mood and that is exactly what we got.
The boarding process was easy, organized, and well rehearsed. On board announcements were made and we took off. During the flight they did sell snacks but were not overly intrusive.
Upon landing we disembarked while the pilot actually came out to greet everyone and say thanks for flying. Luggage was available quickly and my bags always we there as promised.
They have rules, such as to be at the airport 2 hours before the flight. If you stick to their suggested guidelines all seems to work out fine. I would not like to take them day in and day out for business, but for a holiday get away I will always check them out.

The seats on this fleet of aircraft are tolerable for about a hour and a half. After that it gets quite uncomfortable. We paid for more legroom and it was 12″ between my seat and the rear of the next!
The seats have no pocket so you have nowhere to store any small item.
I would not fly them across country for any rate.
They were on time and staff seemed peasant.

I live in Florida, and my best friend lives in Indiana. She got a flight down late new years eve, but it was delayed 3 hours and they wouldn’t let her fly because of some random weather advisory, which I think is total bs. The thing is… this happens all the time to people who fly allegiant. There’s always some sort of delay or something wrong, which causes anguish for the flyer and the people they are flying to. Right now, I should be on my way to Disney with my best friend, now I’m laying in bed writing a truthful Unilocal review.

Only putting one star because I can’t choose no stars or negative stars. Worse than Peoples Express ever was. Lower than low budget. POS. No complimentary half cup of water available on board. Must buy bottle at 2.00 each, even though flight crew chugging our of liter bottles of Dasani right up front. Very displeased. I have been flying around the world for the last 35 years, and thus us by far the worst. They are more concerned about intoxicated people on board, and everyone sitting in their assigned seats than service.

For a no-​frills airline my experience was great. Flights were on time and Allegiant emplorees were friendly.
No free coffee or snacks but that’s what no frills is all about.

I have flown several times with Allegiant. Always they have problems. Never on time. Employees are worse than not nice.
Now my credit card has been charged for a trip I made in June. This flight was paid for in April.
I talked to Taylor, in their Customer service. I was told their was no manager to talk to. Also any help would take 6 – 8 weeks.
I have made excuses for this airline and accepted their horrible treatment.
Now that bogus charges have shown up on my credit card, I don’t think I will be using this company anymore.
Watch your credit card charges. Bring anything you might need on the flight with you. Don’t expect anyone with this company to be nice. And Do Not expect any kind of professionalism from Allegiant Air!

While the employees working the Allegiant desk at the Punta Gorda airport last night (8÷16÷15) were as patient and helpful as they could be while their hands were tied and they were being screamed at and threatened by a number of angry customers — I still write this review and say that Allegiant has the worst customer service I have seen in a long time.
After delaying their flight over and over again with little information, I finally show up to the airport and TSA has closed for the night, even though the airplane is not there and they are still unclear as to when it will be there. The desk agents said we would be considered «cancelled» from our flight because we could not go through security. They could rebook my flight for Friday, but that’s all they could do. That is not a good option. I decided not to yell at the people who clearly just doing their job. They noted my file (or so they claimed) and gave me the customer service number.
I called customer service. After being on hold for 1 hour and 24 minutes, a robot voice told me there were technical difficulties and I needed to call back at another time. And when I tried to call back or use the website, there was no information that would clear things up for me.
I called again this morning. Finally getting someone on the phone after 40 minutes, then being told there was nothing they could do but rebook me and I would not be reimbursed. I was as patient and kind as I could be with Jennifer, the Allegiant customer service employee. Jennifer told me time after time that there was no manager available, there was nothing she could do, and I was happy to use their «helpful website» to navigate my concerns. I should send an email and would have a response in 4 – 6 weeks, but there is no guarantee of reimbursement. I should check other carriers to see if I could get a flight with them. Thanks for the helpful advice, but that costs money that I don’t have! And waiting until Friday is not an acceptable option.
I try to give everyone the benefit of the doubt and be patient, but this is ridiculous. After the extra fees for carry-​ons, paper boarding passes, bags over 40lbs — I am done! I want my money back and I don’t want to wait 4 – 6 weeks for it.
I would not suggest flying with Allegiant to anyone after this experience

I use this airport all of the time. I like the convenience since it is right by my house. My issues… the plane is never on time. Literally never. There’s always a problem. Either the plane coming in is late or the plane has to refuel. Or of course, something else. It is very annoying.
The airport is small, which is fine with me, but for how small it is, it should be air conditioned, fairly well. It isn’t. Ever. & this is FL. FL is hot in the summer, doesn’t everyone know this?
The staff is usually nice but can be a little impatient sometimes. Especially when you’re asking a normal question about a normal thing. Hint: don’t ask questions.
My last complaint is the fact that when I come into town and I’m headed out of the plane and into the parking lot, I can’t seem to weave my way out of the building. There is no sense of organization. The people who are waiting for their friends and family to get off of the plane are standing literally everywhere and have nowhere to go, so they don’t move. I can honestly say that that is the most annoying issue. I just got off of a two hour plus plane ride. I want to go home. Get out of my way. Apparently though, there’s no space to go to and essentially, they don’t care.
C– for this airport. Airports need air conditioning, the planes need to be on time, and there needs to be some organization in the waiting/​baggage claim area.

If I could put zero stars I would.
My flight was at 6:00pm… delayed to 8pm… delayed to 10:30pm… delayed to 1:30 am
Then they canceled the flight and told all the passengers that we were on our own! No hotel, no transportation, no warning!
All they gave us was an address in Las Vegas (headquarters) to send our expenses and we may, MAY, get up to $ 200 back!!!
Flight home was delayed an hour as well!!!
It is not worth the low price to me. You get what you pay for!!!

This is the fifth time we’ve flown with Allegiant Air, and honestly, we’ve had less problems with this «budget» airlines than we have with the big names. Usually flying out of Punta Gorda and into IL, we’ve only had one delayed flight, and one even got in significantly early. On the flight we did have delayed, with a late incoming flight, they went out of their way to rearrange planes and pull in an emergency flight crew to get us out only half an hour late. Despite the no-​frills service – you are paying for EVERYTHING, even water – I’ve been pleased with the service. Unlike Spirit, which we’ve sworn off at this point because of an overwhelming feeling that they don’t care about their customers, only the bottom line, Allegiant gives the opposite feeling.
They’re a small airlines, and they charge for whatever you use… but they care about the customer service experience, and have always been friendly, personable, and competent in our experience. You’re flying out of weird, small airports, which often comes with reduced amenities, but with the cost savings, and otherwise good service, it’s a sacrifice my family is more than willing to make. Flying has become hassle after hassle, but Allegiant seems to be doing everything in their power to make it as easy of a process as possible. According to the staff, they are even upgrading their fleet by the end of the year to all new planes, and the one we got that was part of that upgrade was lovely and state-​of-​the-​art. Hopefully, that will cut down on some of the delays that have been coming out of the older fleet, and make it an even more comfortable experience. We will definitely be continuing to fly with Allegiant!

Buyer Beware! It’s coincidental that the same delays occur whether a) mother nature doesn’t cooperate b) mis-​managed staff and c) poor business practice. Either one of the above does not give them the right to sign a contract, agreeing to services to be performed and drop the ball.