The Home Depot

I am standing on the carpet that was installed in our house. We did the upper floor and the basement with Economy stuff in the basement for kids, dogs and mud room. This carpet was done with a basic pad on concrete. The carpet has held up pretty well and the installation seems average with no problems with tack boards in cement there is only two areas of slight carpet bulge where the stretch was not adequate. The upstairs was where the quality lagged. The «premium» carpet started off with a stain of one type or another during instillation. This are has since faded leading me to believe a bleach or coke based stain was the culprit. The greatest travesty is in our bedroom there is a different pad that was used than the other half of the room which leads me to believe they used the leftover of the economy pad from the basement or it was installed up/​side/​down, or they just go lazy and used leftover pad or ran out. Regardless full price was paid for the carpet and the deal came in the installation. Next time I will know better and buy from a reputable store that specializes in carpet and get a better install as well.

Home Depot is like any other, but one staff member here treated me especially well. I was doing a bunch of yard work so I bought new shears. About 1 week later as I was cutting branches they snapped in half. I had already thrown away my receipt but an associate helped me exchange them for a new pair anyways. Even though it wasn’t «protocol» to exchange without the receipt. he had me leaving a more satisfied customer than I ever would’ve been without having that problem.

I’ve shopped at this Home Depot for over a decade. It’s clean, has friendly staff, presents a good selection, and fair prices. There’s also never a hassle over returns — you can assume you’ll get store credit even if you’ve lost your receipt.