Riverside Collision Repair

Let me start by saying this: my car IS exactly the way it was. It has been fixed perfectly.
HOWEVER, it has been quite the process getting there.
I could sit here and tell you every conversation I had with the place but the main thing here is communication. They are horrible at communication and I called them so many times trying to get my car ready on time and it was always the next day.
Finally when it was ready I had my dad come look at it with me before I picked it up. If I had just picked it up myself I would’ve got in and drove off. Thank heavens that my dad noticed my hood was not centered properly so the owner Ron took it back in while we waited for another hour for it to be finished.
While I am very happy that my car is now in perfect condition, I personally would Just go somewhere else. There has to be another 5 star shop somewhere that will be a more pleasant experience.

I visited this little shop several times during my years as a student in Provo, and I have been continually impressed. Excellent customer service from genuine people who actually care about you and your budget. I’d recommend them to anyone.
1. The first time I visited, it was after my dad crashed my little Honda Civic in a snowstorm :) There was some damage to the bumper. As the technicians worked on my car, they eventually found that they didn’t need all the parts they had originally supposed, so they sent them back and saved me some money. There’s no way I would’ve ever known that. I really appreciated their honesty and interest in actually helping me.
2. Another time, I returned to the shop because my car’s window had gotten stuck rolled halfway down (ha, yes my car is old and somewhat ridiculous). They admitted that a full repair of the electric system would cost a couple hundred dollars. But an alternative was presented. The technician slowly worked the window up manually, and then simply cut the wiring so that the window would no longer roll down (thereby avoiding having it get stuck again). FOR FREE. As a poor student, I was so grateful.
3. Finally, after graduation I learned that I’d be driving cross-​country for a job in D.C. My car had 100,000 miles on it, so I brought it in for a minor overhaul – including replacing the water pump. Less than a year later, I was frustrated to find that the job needed to be repeated. I knew Riverside would stand by their work, but I couldn’t easily drive across the country again to repeat the job. Instead, I called Ron, and he happily helped me to secure free replacement parts – and he went above and beyond in refunding all the labor costs his shop had charged me for the original job.
Again, I’d recommend this place to anyone. I’ve been impressed with and grateful for their service while living in both Provo and across the country in D.C.