Blue Host

With this company since before Matt Heaton left. The decline from the best hosting ever to the worst is now complete. As of today, there is no way to call support, or create a ticket. My email is utterly broken. Stay away from this stinker at all costs.

Because I was 2 days late in renewing my domain, I ended up having to pay $ 85 to get it back. Fuck that!
I’m moving back to namecheap, the best DNS and hosting service on the web.

This is the worst company both in customer service and web hosting. Do not waste your time or money. You will be frustrated and your business clientele will be frustrated. BH representatives have told my team members that it is not their problem and it is our issue. We have had weekly outages and transitioning away from this company. Don’t let this happen to you — run from BlueHost.

Never had a problem for years until a seemingly small change I made and an expired password led to almost losing my domain name and losing my business email address I had been using for several years. When you have a serious problem, tech support is like a nightmare rabbit hole where you wait 45 minutes only to be told incorrect information or have the chat ended. You have been warned!

Honestly the worst business grade hosting company we’ve used. After 2 months of pure frustration we switched back to GoDaddy VPS. Bluehost has ridiculous tech support wait times, slow website loading times (which they consistently blame on the wordpress site, despite me telling them that we’ve had it professionally optimized), and unreliable server uptime. They’ve done nothing but cause me frustration and cost me money with lost website visitors. Sometimes breaking up just feels good, and this is one of those times. Goodbye forever Bluehost!

I turned to BlueHost because I felt they offered website hosting at a reasonable price for someone who may be struggling financially, but really wants to get invested in the world of websites and blogging. No where in the package guidelines did the site say all costs would be paid upfront. Arguably, this may have been naïve of me, considering I do understand the logic behind asking for the total costs upfront, however, the package was listed as «per month». Furthermore no where during the checkout experience was I notified or prompted to finalize or approve the total amount I would be charged. Again (naively) I assumed there would be a second submission page in which stated the total costs, that did not happen and I was suddenly facing a nearly $ 250 charge.
After spending nearly four hours on the phone between BlueHost and my bank I have closed my account and asked for a full refund. BlueHost repeatedly told me that they have already processed the refund and it was now on my bank to actually give me the refund. However, each time I’ve called my bank, they have yet to receive any kind of refund or credit back from BlueHost.
At this point, I do not trust BlueHost whatsoever, and I do not feel confident I will get my refund anytime soon, if at all.
It’s frustrating because this could have been easily avoided. I don’t feel like BlueHost has done what they promised and I believe their business to be extremely questionable.

This is truly the most horrendous company I have ever had the displeasure of having to work with. I really hope people see my review so they will not sign up with Bluehost. They are consistently down all the time, this month alone — there was a whole week where we had intermittent service and they don’t even care — they refuse to even give you any sort of compensation. Then they had the nerve to try to sell me on their cloud service and signed me up for 3 years. They promised over and over again a seamless transition and the price was also cheap, so I stupidly agreed. Transition happened on Friday night — it is now Monday afternoon and still not up. Calling their tech support was totally useless — hold time is 45 mins and they don’t know anything once you get them on the phone.
For anyone experiencing troubles with them, you can get out anytime and you don’t have to wait until your term expires — they will refund you whatever time you have remaining. We are RUNNING from them. This company does not deserve to be in business! They are the worst!

Horrible customer service and completely sleazy. They keep ‘auto upgrading’ my service, saying my original plan is no longer available… and charging me 33% more. I spend 2 days each renewal fighting with them and ONLY stay with them because I can’t figure out exactly how to transfer all my websites and domains to a new company. SO frustrating!!!

Worst customer service ever! If you enjoy waiting on hold for a minimum of 30 minutes each and every time you call and be transferred 3 or more times to different departments, this is the hosting company for you!
Their cheap sure, but you get what you pay for.
Good luck Bluehost, you should probably figure it out like asap.

Blacklisted my e-​mail 14 times… completely shutting off all mail to me until I call them to get it restarted.
The 14^th time the message said that my anticipated wait time to be helped was 49 minutes. It was 54 minutes instead.
«Casual Incompetence» is when folks don’t appear to care. «Focused Incompetence» is when when it gets worse than laughable… to tragic.
Friends don’t let friends use BlueHost. BlueHost makes Comcast look like they are sincere and caring.

ABSOLUTELY HORRIBLE, HORRIBLE, HORRIBLE SERVICE!!!
I’ve been a bluehost customer since 2001— that’s almost 15 years and over the course of my membership, my hosting price has quadrupled!!! And my domain prices have doubled! WTH??? It’s just NOT cost efficient anymore and Bluehost’s customer service and tech support is ABSOLUTELY HORRIBLE!!! Today, I was on hold for 55 minutes, waiting to speak with someone in tech support — – 55 MINUTES??? ARE YOU KIDDING ME??? And then when someone FINALLY took my call— his name was «Taylor», he wasn’t able to help me fully — - #1. I was trying to download ALL of my website files bc I was not renewing with Bluehost (hosting expires on 12÷13÷15) and Taylor gave me a couple instructions, then I came across an error message during the «file download process» and I told him of the error code. I told Taylor that I was on a Mac. And he said, «Yeah, I don’t know how to help you— I don’t know Macs.» I asked him if I could speak with a tech that DID know Macs and Taylor replied with, «Sorry, nobody here at Bluehost knows Macs either— we just use PCs.» Are you freaking kidding me??? Wow. So, a hosting company has NO ONE in tech support that specializes in Macs. That’s COMPLETELY UNACCEPTABLE AND A HORRIBLY STUPID BUSINESS MOVE. #2. After I told Taylor that I will NOT be renewing my Bluehost account, nor any of my 4 domains — –(after being a loyal customer for almost 15 years) — — he did ABSOLUTELY NOTHING to try and convince me to stay with Bluehost. NOTHING. ABSOLUTELY HORRIBLE SERVICE. So, word to the wise… if you’re looking for a hosting company DO NOT… I STRESS, DO NOT USE BLUEHOST. If I need to host again, which I know I will, I’m going with Host Gator.

I’d give them a zero if I could. unscrupulous. rude. comically unhelpful. if anyone is looking to bring a class action suit related to the last outage I AM IN.

My website was under DDos attack but instead of helping me they kicked me out and they didn’t give me a full refund.
They kept raising their prices every year. The site speed was slow.
Their servers were down at least twice a month.
I Don’t recommend them.

Stay away from these guys!
My password expired — -it took a 22-​minute wait on chat (the screen timer kept showing 2 minutes so I waited) for them to say I had to call in.
I called– another 30 minutes in the waiting Que – when a rep finally answered he said I couldn’t provide enough information to reset my password — –I had to mail in a copy of my original credit card and drivers license. This to rest a password to get into my BleHost C Panel!!!
Absolute BS–

During the last 20 years, I’ve hosted thousands of websites with dozens of different hosting providers. Most of the time I use the same hosting provider, however, I needed a different host for a new project I was working on. Enter Blue Host, who was recommended by 2 co-​workers.
I was immediately attracted by their low cost hosting and feature rich package, so I signed up.
First thing that turned me off was they sneakily charged me for a full year of service when I wanted month-​to-​month. Their billing process is optimized to make money from their customers. Not as bad as Go Daddy’s, but still unscrupulous.
Second issue is their hosting interface is disjointed. They have a separate interface for billing and hosting features, so it’s easy to get lost having to login to one then the other. It makes sense to have different account access, however, they are using 2 different systems to manage this. They need to work on creating a seamless integration with c-​panel so the user experience is smooth.
Finally, when I went to renew my package for the year, I was being charged $ 24.99/month for 1 year renewal, when my original plan was $ 19.99/month for the year. I visited their pricing page as a new customer and the plans are $ 13.95 per month for a year contract. Granted, they do note $ 13.95 is a promotion price for the first term of service.
So I contacted support to clarify. I chatted with Andrew (using Live Chat), and he kindly offered to change my 1 year renewal to $ 19.99/month (my original contract), which I accepted. I did ask if he could provide me with the $ 13.95 plan, but he couldn’t. When I go to checkout, I gladly noted my rate was $ 18.99/month, which was a very nice gesture! Thanks Andrew!
So far, their hosting has been great. Haven’t noticed any issues. The site I’m using is VERY LOW traffic, but it’s worked every time I’ve used it. Further, they provide access to all the tools I need; phpmyadmin, FTP, SSH, and many more.
Overall, I think they’re on the right track. Please make the billing process customer centric and integrate your platforms together better (so we’re not redirected to 3 different places to access certain pages).
Please note the hosting industry is a TOUGH business — it’s rare to find a provider with high ratings. This is due to many of their customers being technically inept and hosting is usually a highly complex process. Having a business that’s dealt with hundreds of hosting clients, I understand.

I build websites and cancelled the account of one of my clients who purchased a Blue Host Linux hosting plan.
I have experienced extremely long waiting times, today I waited 46 minutes. I just put my phone on speaker and kept working. I hung up.
Technical support is utterly clueless. PHP mail () does not work. I told them it might be a setting but I did not see a PHP ini file on the server and I am not familiar with webalizer. Customer support does not know what a PHP ini file is. Customer support asked for help from supervisor who told him to ask me if 1. I had localhost is SMTP and 2. what SMTP port I had set. This is irrelevant to Linux servers and only applies to Windows servers. My client has Linux hosting. I figured out that removing the headers from php mail () solved the problem, weird.
I checked the stats on my client’s cpanel. The server is running PHP 5.2.17 (released 6 January 2011 — Hello folks! Time to do an update, no?). It’s running Apache 2.2.29 (released September 2014).
A few weeks ago I called asking why on earth favicon. ico’s were generated in each directory of public_​html. Customer support? Clueless. I removed «favicon.ico» from the hidden directory. cpanel/​caches/​statcache_​persistant and voilà, no more favicons.
I adviced my client to purchase a dedicated IP address to avoid the risk of being blacklisted. Blue Host sold my client a dedicated IP address that was on three blacklists, kind of beats the purpose for having purchased a dedicated IP address.
The only reason why I give them two stars while they deserve only one is for their willingness to cancel my client’s account and refund him, minus the three months since purchasing the account.
We changed the Terms and Conditions of our company. I am not here to promote my company or the company we do our hosting with, but from now on we only install on servers from X. Dealing with a company like Blue Host is not good for my stress level and is a total waist of time.

Crap, crap, crap, crap! Run! Run like the wind from these people! There will be all sorts of hidden charges, auto-​renews, NO refunds whatsoever, and nobody knows what the hell they are doing over there! NEVER AGAIN!!!

i am filing with FTC they turn you off lie and say you violated terms of service create a bull record just to retaliate but they make it seem they are in the right.
Their techs for the most part are not competent HORRIBLE
STay away.
very unprofessional and unethical if they spent more time helping and training people not to knock down your site and less time retaliating it would be much better STAY AWAY
FTC complaint here i come

A bunch of thieves!
Only friendly when you sign a contract (verbal, no paper track). Useless to create your website the way you need, with –sorry– some specificities and ideas you, the owner of the website, the stupid client, share with a crew of arrogant and underpaid-​lazy «creators».
Explanations are minimal. So when you are not a geek, you are screwed. Time limited to correct their draft.
Billing is the worst. It is opaque. They offer you different services (all «absolutely ESSENTIAL for the success of your website») that you don’t know about when you just open an account for a website.
You want to quit? They hate that. You call, you cancel. They charge you. You call, you cancel. They say they will refund you (in 5 business days!). But they don’t. Or they do it for one service only. They charge you. You call, you cancel. They charge. You go to the nearest psychiatric ward.

I just had the worst experience ever with this firm. After being with them since at least 2001, I got the worst service via online chat from Dagang. I waited for 30 minutes, sat on the chat getting NO HELP for another 12, and then he cut me off. I have been with this firm since around 2000. I will be seeking a new provider because clearly they have gone down hill.
Transcript follows:
[Initial Question]
My Domain is: «XX» I am trying to redirect this url to XXX for the time being, while I redesign a new site from scratch. I am not being successful. Please help.
(20:4) [Dagang] Hi. My name is Dagang and I am really happy to help you. Before we get started, can I have the last four characters of your Cpanel password to validate your account ownership?
(20:4) [dianaj] I think but am not sure that it is REMOVED FOR POSTING
(20:7) [dianaj] Hello??? (20:7) [diana jeon] I’ve been sitting here waiting, you finally come on the line, and now I am waiting again?
(20:8) [dianaj] Hello???
(20:8) [Dagang] Thank you for validating your account ownership!
(20:8) [dianaj] You are VERY slow. Why the delay?
(20:9) [Dagang] Can you let me know how did you create redirect?
(20:10) [dianaj] HellO??? WHERE ARE YOU? Why so slow? NO I did not that is what I came here for.
(20:10) [Dagang] I am multitasking.
(20:10) [dianaj] I waited a LONG long time for you to come on the line. I expect some help.
(20:11) [dianaj] I am going to complain about this.
(20:11) [Dagang] It looks like you are in such a hurry. recommend you give us a call.
(20:11) [dianaj] And post on Unilocal and other social media. I already waited. where is the help? I
(20:13) [Dagang] Can you let me know how did you create redirect, please?
(I’m typing here.)
(20:13) [Dagang] Is there any error message you can provide?
(20:13) [dianaj] I did not do it. I said, that is what I am waiting for. Help!
(20:13) [dianaj] No. I need HELP to do it.
(20:14) [Dagang] Ok. Let me try that then I will get you back.
(20:15) [diana jeon] NO. You stay here. This is crazy. I already have been on this page for 40 minutes including the supposed 15 wait and the 9 minutes I have gotten no where with you so far.
(20:15) [Dagang] I just state with chat session with you.
(20:16) [Dagang] started
(20:16) [diana jeon] At 5:04. Eleven minutes ago. Stop stalling and help me set this up.
(20:16) [diana jeon] I waited on the line for 30 minutes.
(20:16) [Dagang] Chat closed by agent.