Cape Cab

Can’t say that I understand the bad experiences of the others who used Cape Cab.
During a one-​week vacation in Provincetown, we used them four times. The first time, the flat rate of $ 7/​person fare did seem outrageous, especially as someone from Boston for whom a ride of the typical distance to or from town might cost a total of about $ 6 (before tip). However, I am mindful that they make a LOT of their money during the summer season, and are probably making numerous short runs and trips of differing complexity. There is no meter (at least in Provincetown), because they charge a flat rate.
When you call, if it’s not a short & straightforward trip, be sure to tell them how many passengers you have and ask for a fare quote. If you don’t understand something or want to be sure, you should probably repeat it back to them or ask them to clarify! It’s also worth doing your research as part of trip-​planning…
At any rate, the dispatchers were polite and cheerful, the cabs always arrived in under 10 minutes, and the drivers were personable and friendly. Unlike in Boston, I never had a driver who was on the phone or otherwise distracted.
They charge a little extra per person for delivering you to McMillan Wharf/​Pier, which we had them do so we could catch the high-​speed ferry back to Boston.
I never had the experience of this being a shared ride service? Not sure what that was about.
Overall, if you are just trying to get around the town and the beaches themselves, you do have numerous other options: pedi-​cabs, shuttles, bike rentals, walking. It’s definitely worth figuring out what the best value is for you.

Quite a bad experience, partly related to my personal expectation and other factors, but mostly the service itself.
***This is NOT a private taxi service! It is a shared ride service.
I called for pickup at Ptown Inn going to the Ferry. I allowed 40 – 45 minutes knowing the distance and the trip time on foot I had made several times before.
The dispatcher did not ask me any name and did not give me a price quote, but said the driver would arrive in 6 – 7 minutes. The hotel desk clerk said it’s «about $ 7.» Fair enough.
The driver arrived almost 15 minutes late and had to load 3 other passengers who were waiting at the same location. There was confusion of who was going where. This took several minutes before we could leave. Not sure if this was the driver’s or dispatcher’s fault but bad service nonetheless. He said it’s $ 9 to the pier, only after I asked.
First stop was a pick up with no one there, since they probably took another service due to the delay? This added several minutes delay.
Second stop was a house and he missed the address and had to turn around. A few minutes more of delay.
The 2 other passengers who initially requested the pier drop off suddenly requested a drop off at the head of the pier (not that far but a significant enough distance to the boat) and to make it worse, had to pay by credit card, knowing that I had a ferry to catch. This would have taken several minutes to process. (thanks, you inconsiderate schmucks!) – I had to ask to drop me off first – the driver obliged. He was friendly through the whole thing and I had to give him credit for that.
I had barely a few minutes to get on the ferry. So for all this drama and $ 10 (fare plus tip), one can rather use the public bus (shuttle) –i think it’s $ 2 or just walk if you travel light.
Otherwise prepare to pay a premium fee for sub-​par service and you may even miss the boat.
End of rant. Hope this helps!

On recent day visit to Provincetown needed a ride from downtown to local beach which was 2 miles away. Took a taxi from Cape Cab company and unfortunately didn’t inquire about pricing for the 2 mile ride which took all of five minutes. We were charged $ 32 dollars for 4 people — total rip off and driver never returned to pick us up at assigned time which turned out to be a blessing as we took public bus at beach for $ 2.50 each. Lesson learned always ask price first as companies are looking to take advantage of tourists. Even in NY a five minute ride for four doesn’t cost $ 32. Now, I see others have posted reviews reporting terrible experiences with this company as well. They need to be reported for unfair business practices. Called their main office and woman was totally rude when I stated driver should inform customers of pricing policy. Her response «not the driver’s responsibility» up to you to ask. Rude and Rip Off

Absolutely terrible. It cost us $ 38 for a one way trip from Harwichport to West Dennis– a 5 mile trip. The reason for the high flat rate was because they «had to go out of the way» to pick us up, yet the cab showed up within five minutes of calling. On top of it all, the usual 13 – 14 min trip took 25+ because the GPS malfunctioned (Yes, malfunctioned. He has the correct address.) and the driver took us to the opposite end of town. No apology was given.

If I could give zero stars I would. Biggest rip of cab company. Called and got price quote for a 15 minute ride was quoted $ 100 round trip. We thought it was a lot but had enough people that it wasn’t that big of a deal … we got to our destination and the driver said $ 100 — it was $ 100 each way so $ 200 for 30 minutes of driving. Complete rip off. All the locals know of this company and their terrible service. Called the dispatcher and spoke with owner who was extremely rude. So basically this company will quote you round trip and when you get to your destination strand you … our ride home with Johns cab company was $ 35 … go figure $ 100 one way and $ 35 return. Complete rip off. DONT USE this company. They quote different prices each night… don’t record phone conversations, have no meters in their cars, and no rhyme or reason to their business. Also very sketchy their phone number keeps changing, I wonder if this is their tactic to escape all their terrible reviews?
Comment to the message by business owner –
This is my very first review — I never leave bad reviews for companies as I know how powerful consumer reviews are. I felt so strongly about this incident that I needed and wanted to let people know! I don’t want others to get stranded and ripped off — it’s not fair. The cab ride was 9.5 miles not 30 minutes. Bottom line, one cab company charged $ 35 and Cape Cab charged $ 100 one way — same amount of people, same distance, same time … so $ 70 round trip versus $ 200. The owner can claim he was «respectful and helpful» but in reality it’s a rookie business. The only reason he responded to my review and none of the others is because I gave him a heads up that I would be posting reviews — otherwise he would have never even looked to see that the majority of his reviews on multiple sites are 1 star …

Wendy is awesome! Great trip to and from the Wellfleet Oysterfest. Will definitely use again.

A ride with Cape Cab is like Russian Roulette! if you want to die, ride Cape Cab!
This morning at approximately 9:00, I witnessed (with my own eyes) the driver of CAPE CAB (car 103) texting with BOTH HANDS while driving up the hill on Bradford Street (going up towards the Crowne Pointe). I immediately called the cab company to discuss this and was asked by the person who answered the phone «do you want a ride or not?» I said no, that I wanted to discuss the fact that their driver was texting. The person on the other side of the phone line promptly hung up!

Polite, on time, professional, and the cars are immaculate! Friendly drivers and great dispatch. Very pleased and will use again!

Avoid at all costs make sure to use another service. This one doesn’t answer their phones and is happy to drive by you within empty cab. Ridiculous!

Cape Cab is not a company you should deal with. So overpriced — I was quoted $ 250/​each way from Logan Airport to Harwich — mid-​Cape — never cost that much with my old service so I got in touch with Harwich Livery/​Central Cape Taxi… turns out it’s owned by the people I used to ride with. They charge $ 150/​each way — and they are incredibly reliable, have great cars and are friendly and very helpful people. I was shocked at how expensive Cape Cab was — I’ll never find out if the bad service reviews are true because I’ll never ride with them… go with Harwich Livery and you won’t be disappointed.

Worst service ever! I called for a cab to pick me up from a restaurant to my summer home. I was told to that the wait would be about 10 minutes. After a while, I saw «CAPE CAB» drive me and this driver snarl at me and continue driving. I called the company and asked if that was my cab… their response: «actually, you called 8 minutes ago… keep waiting!» ACTUALLY it was 14 minutes ago… I called another company… «Mercedes Cab» — same company, same bad service. I’d sooner walk the 40 minutes home!!!

Funk Limo — the best cab in the world!!!
I stayed at a hostel in Truro and they recommended that we take Cape Cab to P-​town. (FYI, Cape cab = Mercedes Cab = Funk Cab, they’re all owned by Cape Cab). On our way from Truro to P-​town, we took a regular cab but our driver actually told us to call and ask for the Funk Limo on our way back. As it turns out Funk cab has a limousine-​turned-​cab with Karaōke on board! On our way back to Truro, we asked for the Funk Limo and luckily we got it! So, for the same flat rate of $ 10/​person (only if you have 3 – 4 passengers. It’s $ 20 if there’s only 1 – 2) we got an amazing ride back to Truro!
Best cab ride I’ve ever experienced… :)