Black & White Taxi

B&W is quite fantastic these days. They’re now Townie-​operated by year-​rounders, which I think accounts for the flip of service for the better. Prompt, straight-​forward and reliable, especially for those pesky Stop & Shop runs!

Rip off city! No meter. $ 7 a person no matter where you’re going. I dont even pay that in the city.

Wow– I just called to get a price for a taxi from Provincetown tomorrow night. This is one of the first times I’ve ever ordered a taxi to get around on the Cape, and I thought I would compare Black & White with Pride. I explained that I needed a taxi to pick me up at the ferry at 7pm. The guy on the phone said, «It will not be able to leave town at 7pm.» «Excuse me?,» I said, confused. «It will not be able to leave town,» the guy repeated in a robot-​like drone. «You mean there will be too much traffic?,» I asked. «We can’t pick you up at 7pm,» the guy snapped. «OHHHH, you mean you DON’T HAVE A CAR AVAILABLE??» Well, you rude jerk, why didn’t you say so to begin with? I should have gotten the guy’s name, because if he’s just a low-​level employee, I feel bad that Black & White Taxi has now forever lost my business.

Please stop, Neil. It’s over and done. Steven, I assume your co worker, a week ago typed more about my review after all this time. Do NOT send me another personal message as you did&it’s posted below. Any other businessman/​company would have said «I’m sorry you had a bad experience, be sure we’re making changes to improve.“From what we heard from people in your town is that it’s not uncommon for your customers to be treated poorly It was a horrible experience&you keep it a horrible experience four months later. I rarely write reviews of any company except when they are exceptional, but when treated as appallingly as you treated me – I was offended enough that I had to post my truthful review. Neil, we may have had the one and only terrible experience with you but it’s our right to post, but you’re scaring us. Please stop.
Hi B,
Neil E. has sent you a message on Unilocal:
Black & White Review
«Let me remind you that a review page is not a place for messaging, and that Unilocal!does not tolerate it. Unilocal!also does not tolerate the re-​posting of other users’ content (such as reviews), or the discussion of experiences that you were not present for (such as at a gas station). One quick flag, and the whole mess, including your original review, is gone. I had left everything untouched for this long, and I would have left it untouched forever, because I believe that people should be allowed to speak their minds no matter what, but you have taken it much too far.
You may leave it exactly as it is now, with you coming across in print and to the world as being completely psychotic (which I suspect that you are not), or you may delete your update and we will edit our response down to one that is purely fact-​based. But if you post one more new word for us to deal with I will log into my personal account, I will flag the update (and original review), and it will ALL be gone before the end of the following business day.
Yes, you certainly do look better from the disgusting responses you post to the scathing reviews that people have posted about Black and White Taxi. We are posting the truth for a reason: Your behavior as a businessman, your treatment of customers is filthy, people who live in your town told us you are irrational.
Not sure who Stephen is but he started this yet again, let it go, you are a menace, you are rude and you are a disgusting businessman.
Stephen? From 4 months ago, you are still typing about the fact that a potential customer got treated poorly by you and that Neil was screaming at her on the phone? And «mispellings annoy you?“This is about me calling, asking for a ride, and getting mistreated, I explained this to residents, our waitress, our taxi driver, and was told it’s «common behavior» from Black&White Taxi. I didn’t want to write a negative review of your lying and repulsive business but it is my duty as a consumer to warn your potential customers what could happen. There is no excuse for the way you treated me on the phone, my friends heard your dispatcher on the phone with me, play the tape, please, play it, let’s end this right now. And your reference to the term «special» is truly offensive and almost quite as low as you are.
The truth had to be told and from what I can see, quite a few others were treated as poorly as I was – your reviews are the proof. In addition, we were told to write a letter to the Police Department about how I was treated. Let it go. We behaved like dog shit? We kindly asked for a ride before you were screaming hysterically. Bottom Line: We asked people in town about you, asked people at breakfast and dinner about you, asked other taxi drivers about you as we were horrified at how I was spoken to, and you were in the store before we left Provincetown and my friend spoke to you and you keep saying it wasn’t you. And you’re again starting this up again? Last time: You starting up again about this is proof that you are the most unprofessional business owner I’ve heard of or had the displeasure of dealing with.
Neil, at Black and White Taxi: You’re not reading what I am typing, just let it go, stop responding to my negative update posts, there’s no way to save face now, it’s done and clearly you have done this to quite a few people. You were at the Gas Staton mini mart with a «Black and White» tee shirt on and my friend asked you about your dispatcher’s behavior and when you crawled out without saying a word a patron confirmed to my friend that you are the owner of black and white taxi. Your reviews say it all. Your responses are pathetic yet now comical. End of story, perhaps you can now post responses to all the other negative reviews you got and go on your way and just know that we have many friends in the Cape, we’ve told everyone the way I was treated and shared with everyone possible how you talked to me – we shared the way you screamed at me with our taxi drivers and everyone else we spoke with that evening and weekend and now, as I said it is fu

We used this service twice, although it is a bit expensive –they were very prompt and polite both times.
They drove us from Truro to Provincetown and back, without any issues.

If I could give zero stars I would. The absolutely nastiest customer service I have EVER experienced. Classless and incredibly rude.

This is perhaps the best taxi service in the Ptown area. Drivers are friendly, helpful and know the best shortcuts to getting around the town.
An unrelated note here: there seems to be some other cab companies here that are bashing this company and I feel the need to defend Black & White Taxi. They have always been nice to me and have not once had a problem with them. So whatever bad reviews you see about B&W Taxi, simply isn’t true. At least not in my experience.

AVOID! The dispatcher was an unhinged nut and made sure we were stranded in bad weather. Cape Cab and Mercedes Cab are your best bets in Provincetown.

This is the WORST taxi experience I have ever had in my life.
When my friend and I got in the taxi, it stunk terribly of body odor. The driver said nothing. When we asked if he could just drive us up the hill – literally a 2 minute drive, maybe half a mile which we would have walked if we weren’t carrying heavy boxes – then drop us back down at the wharf, he was INCREDIBLY rude and said no way, we could call again and pay another $ 12.
When I expressed surprise that it costs $ 12 to go up a hill that we walked 100 times, he started cursing us out and THROWING our change at us, screaming at us to get out. Of the many expletives he used, he said «F_​_​k you, you hillbilly c_​_​t heteros, coming up here f_​_​king up our town, get out of my godd_​_​_​_​_​ed cab mother f_​_​_​kers!!!» This was possibly the most unbelievable exchange of my 46 years on the planet. His round puffy face turned bright red, and I really thought he was going to stroke out. He has dark hair with some gray in it, pulled back in a ponytail.
If this sounds like fun entertainment to you, go for it. Otherwise, call ANYBODY else!

Dispatch is an asshole. Don’t use these guys