Spreehive

Spreehive is yet another one of those online deal sites. The twist is that when you make a purchase, 5% of your purchase goes to a non-​profit and you get to choose from their list which one to give to. The site has been up for over a year so it’s a little unusual that it seems like they haven’t gotten their act together yet. I bought a deal from them and didn’t get to use it before it expired. I went on the site to see what my options were. Here is their return policy: «Our returns policy is simple. If you purchase something and decide that you don’t want it, simply send us an email with information regarding what you purchased, and we will give you a 100% refund, no questions asked! The hive always looks out for one another, and once you are a member you will NEVER get stung!» (source:
) The return policy says nothing about expiration dates. I attempted them to contact them multiple times over a couple of weeks, both through an email address I found on their site and their «Contact Us» form. No response at all. Another thing I noticed is that according to «gift card» laws, the amount you paid for the voucher should never expire. For example, if you paid $ 20 for $ 40 worth of stuff, but the coupon expired, you are still able to use that $ 20 of credit you actually paid. Groupon and Living Social puts this on their fine print for all of the deals, but Spreehive never mentions this anywhere.
After no response by email, I inquired about filing a BBB dispute. However, the database requires a physical address in order to add a new business. I couldn’t find any physical address or phone number anywhere on Spreehive’s site. Shady! I asked them publicly on their Facebook page why they won’t respond to customer service emails and they deleted it.
Look, I know it’s my fault that the coupon expired. That’s not my gripe. But it is wrong that their return policy says they’ll give a refund for any reason and they won’t follow up on that, and there is seemingly no way to make them follow through without any way to get in touch with a person. The CEO’S name is Claude Arnell Milhouse.