Monro Muffler Brake & Service

Good speedy service for oil changes and tire rotation.
They fit both my car and my friends car in on separate days without much of a wait, in and out in 45 minutes.
They have a coupon but it’s useless as the regular oil price for a change is the same as the coupon.

Monro Muffler has a unique way to advertise and get the customers then provide a low quality service. I wanted to change 4 tires and I reviewed the websites and found a reasonable price on their website. I called and they told me they ran out of that specific tire, however, they recommended some other tires which was a little bit higher in price. When I dropped off the car, they added other fees and the total price was about %30 more than what I found first. They assured me that the price is definitely less than any other places and they gave me 30 days price guaranty. Later, I found many other places doing the same job with the same tire brand with %30-%40 LESS PRICE. I contacted Monro and they asked me for a written estimate, so, they can return the difference and give me %5 competitor discount!!! When I provided them with the estimate, they told me that those places are not a competitor for them.
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I wouldn’t trust their website and their advertisement because they would never keep their words on what they said on their website.
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Past weekend was my second visit at Monroe! I felt like I was deceived this time. My car needed an oil change which was really a $ 22 transaction but They just wouldn’t stop up selling! So I agreed to pay $ 40 bucks for a synthetic blend oil change. However, I saw the guy use regular oil and not the synthetic blend that I paid for during oil change! Very disappointing! I was so frustrated that I didn’t even feel like confronting these guys. But Guess what, not going back there again! Watch out and spread the word!

My car had been vibrating a decent amount when driving forward, and it was vibrating violently when braking. I figured I needed new brakes for sure and maybe a wheel alignment or something. I made an appointment online for 11:30AM. I dropped it off and asked when it would be done. I was told they’d check to see what needed fixing, and that they would call me with a quote before fixing it, but it would be done by mid-​afternoon.
I didn’t hear from them so I called around 1:30 to see if they had looked at it yet. I was told I was next up and they’d get back to me in about 15 minutes. They finally called back at 3:45 and explained it wasn’t new brakes, it was the tie rods that needed fixing. I don’t know cars well enough, but seemed fine to me. I asked how long it would take and they said it would be finished by evening «for sure» (they closed at 7 that night).
Since they originally told me it would be finished by mid-​afternoon, I didn’t bother changing a work appointment I had during the evening so I asked if I could pick it up first thing in the morning. I was told it wouldn’t be a problem because it would «definitely be finished by evening.»
This was annoying because I had work the next day and wasn’t sure if I could get a ride that early in the morning, but I ended up getting there just after they opened, around 8 AM… My car wasn’t finished yet. One person told me that another worker had just left to go pick up the part he needed for my car, but once he got back (in about 15 minutes) it would only take an additional ten minutes.
I was incredibly frustrated by the whole process, especially now because I was going to be late for work. I walked to a breakfast place and came back in a half hour. They had just started working on my car and a different person told me 1 – 2 hours. I was furious! The mechanic had said only ten minutes! The person behind the desk didn’t understand why I was told that. I wasn’t rude, but my patience with this place had worn out, I asked «Realistically, how long is it actually going to be? Give it to me straight because I’ve gotten tired of being told something different every time I come in here.» He assured 1 – 2 hours.
I walked downtown for a bit and finally at 10:45 AM I got the call that it is done. I paid the bill and drove away. My car doesn’t vibrate while braking anymore, but it still vibrates on the highway a little bit. Granted, it is better than before, but it still was not completely fixed.
The only reason I gave the extra star was because the people I spoke with behind the desk were friendly. I have yet to find a garage with people working there that aren’t skeevy. I was hoping because they at least seemed friendly and trustworthy that I finally found a decent garage, but no. The facts are they kept lying to me about when they would have the car finished and that it still isn’t completely fixed. I won’t be going back.
And for the record, I would have much rather been told «We’re really busy today, come back tomorrow morning or afternoon.» At least then I could have made alternate arrangements, and not missed half a day of work.

Both John and Bobby were very professional and courteous. I was in the shop twice in a five day period and both times were much faster than anticipated. The cost of everything was within dollars of the estimate I had received. No surprise charges or fees. It was a pleasure doing business here and I will return for all necessary maintenance for my family vehicles. The service I received here was far and way the best experience I may have ever had with vehicle maintenance: that’s 15 years of car ownership in three different states. Even better than dealerships!!! Thank you John and Bobby!

Way overpriced and too lazy to even clean up the grime they left in the interior.

So kind and straightforward. No hidden fees. Fast too. I would call and get an appointment first though. They are busy usually.

Honest guys, very friendly and take their time to explain and show you what is exactly going on. I’ve been there about 5 times in past year for different car problems, and they are always quick to see you and have never tried to rip me off. I’ve always been given different priced resolutions along with the pros/​cons of each option. I highly recommend this place!

Here’s the thing: These guys used to be great.
In the past, Chris had always been incredibly helpful and accommodating. Munroe had become my go-​to mechanic for tires, oil changes, and a few minor issues over the years without any issue. They never tried to up-​sell me, had my car back to me on time, and I loved them. To pieces. They were fabulous.
Very recently, however, I had an issue with my car so I called Munroe, explained that it was some kind of cylinder mis-​fire, I said it was an issue I had before, and was likely a coil that needed replacing. He said they would take a look.
When they called me to tell me what they found, he said the spark plugs needed replacing and they suggested a full tune up, and oil change — this would fix the problem. I said OK. I got my car back, put her on the road, and everything was great.
Two days later the SAME issues re-​surface. I called Munroe, and this guy (John?) nonchalantly, without apology, told me to bring it back in. No big deal! When I called to request a copy of the previous work order, I asked if they had even looked at the coil I mentioned. John said «I don’t remember you saying that. But no we didn’t check the coil. A tune up is the first logical step when a car throws that code». After that a car-​savvy friend of mine called to see what the particular trouble code was so he could identify the issue. John couldn’t answer him.
First off, I know I mentioned the coil. I’m not a car person, so to be able to identify the issue when I first called them, I was so proud of myself. But to have that completely ignored, and my naivety taken advantage of, just not okay. Essentially they totally ignored what I told them, and charged me $ 332.97 for a tune up that didn’t fix my problem. What’s funny is, just a few days prior I was RAVING about them to a friend.
Well, I called a new mechanic. He picked UP my car, ran a scan, found trouble code P0303, and charged me $ 160 to… guess what? REPLACE THE COIL. Car is running great.

I was in a bind on a drive between NYC and Boston and needed a new tire asap. They made a number of calls to find a tire nearby (it was not a common tire size), drove to pick it up, and had it installed in under an hour so I could get back on the road. Friendly, prompt, affordable… could not say enough positive things about Chris and his team.

We were on a tight schedule, but they got us in and out with no fuss, very efficiently, and were really nice to boot!

These guys are great and very accommodating to schedules and budgets. They do quality work and get it done fast so you can get back on the road in your rollerskate ASAP! ;D

Starting my day with a flat tire on the rt 95 was a major bummer. Luckily Monro Tire is the closest place off the highway.
They were busy, but honest about time and worked fast to replace the tire. I felt that Chris does a good job with conversation and was really helpful. Thanks for making my bummer day into a better one.

This is a no-​nonsense spot for some types of routine service. Got a tire replaced and an oil change for $ 100. I take pretty good care of my car so I find it very offensive when places try to sell me new filters and whatnot. You will not find that sort of bologna here at Monro.
What they did was strip my drain pan cap making future oil changes near impossible without replacing the entire pan.
In summary, great for a tire change, but not the greatest when it comes to moving parts and fluids.

It’s an AWSOME place to take your car and get it an oil change simple and affordable the staff is also amazing !

The guys at Monro have always been pleasant, have never tried to upsell me, and only gently chide me when I bring my car in a few thousand miles over the suggested for oil changes. For someone who knows next to nothing about cars, I’ve always felt like the staff at this location was kind, helpful, and never pushy.

Chris is a good guy. He went out of his way to help me out more than once (even when I was obviously clueless). Prices can be steep, but service is fast & efficient.

I have had zero issues with having my various state inspections, oil changes, tire service and other minor repair work here since I moved into the neighborhood. Also, Monro did not give me any hassle about my choice of ordering tires online and having them mounted and balanced at their shop. After the headache I went through w/​the online tire company this go around, and with the great service I received from Monro to help resolve my problems, I’m buying my next set of tires here direct.