Legend Bicycle

Very honest service. I was on my way home from work and got a flat tire. I called them first because they were closing in 15 mins but they said come by and someone will stay late to help. Great!

This small business is amazing and run by people who are passionate and serious about cycling. Personally, if I’m going to buy a bike or have work done on my bike, I want it to be by someone like this — someone who cares so much about what they’re doing and about building a community around their store as impassioned as they are. Amanda has always been helpful and awesome, and I personally really appreciate seeing a woman behind the counter at a store like this.

I’m going to be real blunt, I really hate this place and everyone who works at this shop. I don’t throw this around lightly on Unilocal,but man, F these guys and this store.
By far the least friendly, and most pretentious to anyone who doesn’t know a lot about bikes, or isn’t a close friend. The one girl who works there… phewwww…every time I have talked to her or bought something there from her… her passive aggressive attitude is completely rage inducing.
What prompts this 1 star review is our last experience with them as of Today. We have had our tubes replaced here more than any other shop we have ever been to in 10 years of riding bikes. We had a tube pop on us again after less than a month, and wanted to give them a chance to own up to the fact they keep popping so frequently (which to us when I looked, noticed poor/​rushed mounting and getting pinched). The total of tubes that popped in less than a month: 5.
We showed them and discussed the track record of sales where the tube lasted less than a month before needing a replacement, viaemail, and which they initially apologized for, said they would like us to come in to look at it, and even promised a free air pump for our troubles. When my girlfriend arrives today, the attitude changed, in which they gave her a rhetoric spiel about the reason they keep popping is because the tires are bad and to thin (They are practically new tires and BARELY worn in) and REFUSED to replace the tubes given the interaction about the tires popping. After my girlfriend made a polite fuss, they proceeded to repair the popped tubes, in which they said they would take care of it after she left for them to work on it.
They call her back a bit later to then say they replaced them, but now, will not cover it when they said they would handle it, and they will charge us instead. Not only that, DID NOT receive the pump for the trouble either.
Needless to say (again), F THESE GUYS AND THEIR PRETENSIOUS HIPSTER BULL. We will gladly go the extra 5 mins out of the way to take our business over to Dash. I would NEVER recommend these guys to anyone ever. Get Bent.

I drove an hour to get to this bike shop today and the doors were closed shut even thought they were supposed to open at 10. I waited a half hour and still, nobody there to open up the shop. I am pretty pissed, but I ended up going to Recycle a Bike and spending my $ 500 there instead. As a business owner myself I find this behavior extremely unprofessional.

I brought my bike for a tuneup, they had a 2 weeks backlog. Booked an appointment for the tune up for which they required a $ 20 advance payment in order to secure the spot.
Dropped the bike on the scheduled day at 9 AM, they told me it was going to be ready by 4 PM. Went at 6 PM and NOTHING was done on the bike, they didn’t even have the courtesy to call me sand spare me the unnecessary trip to the shop.
Why on earth they are so adamant about asking you for a deposit in advance to book an appointment and then they do not do the job!

They provide good service for the bikes they sell. They are pricey though.

Just had another good experience at Legend and wanted to share. My old bicycle pump was able to pump my new presta valve tires but to lock it on I had to rotate the barrel. Last week trying to twist the barrel to lock it, I managed to break the valve which meant having to install a new tube. Went to Legend with the intention of buying a new pump which would lock on without twisting. Figured I’d be spending $ 30-​$ 60, but instead was sold a replacement head for the existing pump (and instructions for swapping out the old one) that cost less than $ 10.

Here’s a true story: once I went here with a brand new steel frame and 1″ fork. I needed the steer tube threaded and a headset installed. Dash — my usual PVD bike shop go-​to — didn’t have the necessary tool set and recommended I call these guys, who happen to be in my neighborhood. A mechanic (or someone speaking as such) told me that threading a fork was not possible, that I was mistaken, and instead offered to sell me a new fork for 60 dollars, plus a headset, plus install fees.
A day later, East Providence Cycle’s head mechanic happily threaded the steer tube for a paltry fifteen bucks. No way I’d trust my bike to a place that either doesn’t know this is possible, or lies to customers they think aren’t knowledgable in order to up-​sell. Maybe you get better treatment if you have the courier look?

One of the oolest bike shop in Providence. It has a good supply, located on a quiet street near Brown University, and a little pot-​belly stove heating up the place in the winter.

I can’t think of a reason to not give Legend Bicycle five stars. The staff is friendly and knowledgeable, the selection of parts is good, and it’s located conveniently near Brown.
When I drop my bike off for a specific repair, I often come back to see that they topped off the tires and performed some free tuning while they had my bike. When I had trouble with a repair they performed, they were willing to take my bike back to fix it up.
My only suggestion for improvement would be to buy and sell used bikes. There is a huge market for that at Brown and it would provide a useful service to the students.

Legend bills itself as a bike shop for the «transportation cyclist and urban explorer.» I like to call it a «no-​nonsense» bike shop. They don’t carry the craziest carbon fiber road bike that costs $ 6,000 (although they could probably get one in if you like), and at the same time, they don’t sell any junk. You can get a great bike for commuting or getting around town: something like a hybrid, a 3-​speed city bike, or a single speed. Or you can get a solid, affordable road bike or touring bike to take out for longer rides. They also carry Brompton folding bikes — the coolest folders around. No matter what you’re looking for, Legend is going to treat you right if you are looking for a new bike.
Even better that their no-​nonsense bike selection, Legend excels at service and repairs. When you bring your bike in for a repair or adjustment, before they start working on it, they’ll put it on a stand where you can see them look at the bike to diagnose the problem. Many of the big bike shops in town will take your bike to the back where they work on it out of sight. At Legend, you can see the mechanics working on your bike, it’s not a secretive process.
I ride one of my bikes almost every day, no matter the weather, so I’ve worn out my fair share of equipment. Legend always treats me right on the price of repairs. If I thought something was broken, but it just needed a small adjustment, they’ll make the adjustment right there and get me back on the road.
Many bike shops are notorious for «mansplaining» bike stuff to women customers. Although I’m not a woman, I’ve been into the shop many times and I’ve seen them treat men and women with the same friendly courtesy. No snobby bike store jerks here!

I have been to every bike shop in Providence, and it seems like there are a lot of options for such a small population. I have settled on Legend as my «go-​to» bike shop for several reasons. They have a great selection of bikes and bike tools, accessories, etc… I bought my pump here (the Lezyne which I love), most of my bike tools, my panniers, and my rain pants. They have Brompton’s here which I have always admired. But more than anything else, I can always trust Jack (the owner) to simply fix my bike right when I mess it up. His rates are incredibly fair, and I never feel like he is trying to upsell me. At this point, I don’t even ask for estimates any more. I just drop the bike off and pick it up when it’s done. I am happy every time.
To the guys who feel neglected in this shop (lack of customer service), these guys are pretty regular. They don’t hold your hand and they are not hard sell. Ask them questions, get to know them, and you will be thankful that you did. I recommend this shop unreservedly.

Took my old, abused bike in for a «cheap» fix to milk a few more months out of it. They understood that completely and told me what needs to get done vs what should get done. I walked out 2 days later (the bike was ready in less than 24 hours, I just didn’t feel like going in the pouring rain) with a happy bike and an even happier wallet. Super inexpensive compared to other shops I’ve been to/​called, and friendly as all get out. I would go there in a heartbeat when I’m ready to upgrade!

These guys are great. They have everything you need, reasonably priced and service on bike was done quickly!

Legend is only getting a second star because they seem to have a nice selection and a number of used bikes.
Their service was simply terrible. I walked in to look around, and I had a lot of good questions as I am looking to buy a new bike. Both staff people were chatting with what seemed like regulars or friends. They were not even talking about bikes. I browsed for about fifteen minutes and made it clear that I wanted help, short of interrupting their conversation and asking for it.
In fact, I had to say «excuse me» to get around one of the staffers in order to look at all of the bikes. They did not even look in my direction the whole time and after I learned what I could on my own about stock and prices I left.
the good reviews drew me here, and I was shocked at the complete absence of customer service. I hate to perpetuate a stereotype, but it is a shame when a fairly regularly dressed guy in a red sox cap doesn’t get helped by the people with tattoos, short-​brimmed hats, and one pant leg rolled up.
It is up to small bicycle businesses like this one to be more inclusive of all types of people if we are to increase bicycle usage in America and reduce our impact on the environment and climate. But maybe that is not what matters. I guess I’m not cool enough and never will be cool enough to be accepted in their culture. What a shame.

I brought in my bike for a tune-​up and they were as honest as one can hope. They let me know problems that I had with my rear wheel, letting me know how long it would last if I didn’t fix it and then giving me a great price on a replacement.
They also have a great selection of bikes at a range of prices to fit everyones need.

I recently bought my first bike since junior high, and I was terrified of the potential hipster pretension of a bike repair shop. My love of safety won out, and I took my new-​to-​me bike in for some new brakes and a once-​over by someone who actually knows something about bikes.
They could not have been nicer. I had to wait a couple minutes, but the gentleman who worked with me was friendly, thorough and willing to work within my price range. He explained the areas that needed work, asked how much I paid for it (to get a sense of how much I would want to spend fixing it up), and explained everything. He gave me used but serviceable parts as much as he could, and the cost for what I got was very reasonable.*
Now I’ve got a bike, and I love it! The brakes stop me when I need to stop, the gears change when I tell them to, and I feel super cool pedaling to work.
*I think, I mean, what do I know, I’ve never been to a bike repair place before. I just know that I didn’t feel ripped off

You’re a fool not to buy from Legend.
I was passing through town and thought I’d stop by. The dudes working were awesome and were easy to talk with. I bought some riser bars and Oury grips from their discount shelves. What a steal!
Picked up some chain lube for about $ 10 too.
The atmosphere is awesome too. If I lived nearby, this would be my home shop. Just sit, hang out, flip through a magazine and talk shop. Legend gives off that vibe.

This is a great bike shop, located in Fox Point. I brought my neglected (but loved) old bike here for a look over before I started using it for commuting. They did a great job and I’m back on the road,
My experience with everyone at the shop was incredible. Besides the reasonable prices, all the guys I met were friendly and far from the pretentious bike snobs I have met at other shops. Also, I brought the bike back for a small problem and minor repairs were done for no cost. They also have a great selection of new bikes in most genres (road, fixed, commuter, etc).
I highly recommend this shop to anyone in the neighborhood or greater providence area. Definitely check it out.

Twice now I’ve brought them a terribly neglected bike that I was sure was done-​for. Twice they’ve fixed it up and gotten me back on the road within 2 – 3 days. (To be fair I had no idea what snow and salt would do to ANY of my vehicles).
The prices were so reasonable I almost felt like I was getting away with something. No nonsense, no sneaky overpriced add-​ons, just quality workmanship. And the kicker is that it’s in walking distance for most of the Brown/​Fox Point area, which helps when you’re bikeless.